Another success story with refund approved!
Receiving emails with good news is a very pleasant variation to the many emails we receive day by day from concerned consumers who think or know they have been scammed. This time the good news came from Mr. and Mrs. Warn, from Essex.
A story like many others, the Warn couple bought into timeshare a couple of years ago, struggled with the payments of the yearly fees and put all their hope in the resort to rent out their 6 weeks…
When going on a promotional holiday to Portugal they walked into the “claws” of HKAlgarve,
in Av. Sa Carnneiro lote 13, 1 Andar, letra R 200 Albufeira, Portugal, who gave them written promises of taking over their 6 timeshare weeks, maintenance fees included, in exchange of purchasing a Club Class Plc membership, at a total cost of 8000 GBP, along with a Cash back Scheme, which was to “be issued in their name to the value of 8,000 GBP”.
The story of course went wrong where most of them go wrong, they went home, they kept on paying for their new membership and then the so feared maintenance fee bill from the resort dropped into their postbox when they were no longer expecting this. Of course that was the moment they realized they were scammed into a Discounted Holiday Club for a lot of money and nothing in return.
For those who have been in this situation it is needless to tell what comes next, they started calling the company that made all the promises, they were told “it must be an admin mistake”, they promised to call back, don’t worry…bla bla bla….nothing happened and they ended up with letters from the resort chasing the fees and threatening penalty fees on top or worse.
Luckily, Mr. Warn contacted the RDO Customer services in February 2011 who referred him to the RDO Enforcement team. I send Mr. Warn all the information on both Club Class and HKAlgarve and most important Mr. Warn send me all the documentation he had from them. After going through the paperwork it was more than clear Mr. Warn could claim a refund on his credit card payments based on the Section 75 of the Consumer Credit Act 1974 which requires evidences of misrepresentation and /or breach of contract to be able to get a refund.
The fact they promised to transfer the timeshare from Mr and Mrs Warn out of their name and this was not done, is a clear sign of misrepresentation and breach of contract.
On the 20th of April Mr Warn contacted us again to tell us that his credit card company had refunded the deposit paid to HKAlgarve.
Stories like this give hope to those who know they made a mistake by signing up with a scam company and think all is lost. Please be aware that you have 6 years to claim a refund from your credit card company! Although you might not recover all monies lost, at least you will get a part back! If this is your case, don’t hesitate any longer and contact the Mindtimeshare team now!
If you want to read more about the Club Class Group: