Home visits from ITRA in UK with a “new” additional product attached

A new alert goes out for an apparent new marketer of ITRA in the UK called HSW UK

This company Holiday Software UK visits timeshare consumers at home to explain all about ITRA (http://wp.me/p1kmoi-95) and their class action, and as an “extra” the consumer can also dispose of their timeshare by buying into a HSWUK.

HSW UK, Holiday Software UK  which seems to be a brand new company is selling a supposed “travel agent software” to consumers with the pitch they will be able to book holidays at retail prices.

The software is offered by the agents who actually cold calls timeshare consumers first to make an appointment for a visit at the owner’s home and explain everything about disposing of your timeshare, and joining ITRA!

So we have a cold caller, obviously knowing you own timeshare, offering to visit you at home and explains how to sell / dispose of the timeshare and how to recuperate some of the money paid by joining the Class Action from ITRA, and then Holiday Software UK is brought into the pitch, a company which seems to be willing to sell the timeshare and take over the maintenance liability.

Wow, that’s a lot of information in 1 visit! What is that all about??

The agent explains that HSW (UK) will sell the timeshare onto Gulliver’s Travellers (although the paperwork the consumers received said Sumday Vacations).  And for this service HSW (UK) would require £2295 for transfers and various other fees totaling up to about £6000

HSWUK has a website www.hswuk.com, with nice pictures and stunning hotels, but it actually doesn’t tell you much. They explain they have a 25-year reputation for innovative travel, and for an online travel agent, it is quite amazing they only set up the website in June 2011!

There is NO contact telephone number, NO address, NO NOTHING on this website! That is obviously not complying with the legal requirements for a website!

HSWUK is the “company” or “marketer” for ITRA, but the actual software they sell is called Gulliver’s Holiday Software Program and for more confusion; on the tab for contacting the Help Center you are asked to fill in your details so the DVLC Help center can contact you.

So the only way of contact is a form you can fill in, and then you are supposed to wait for them to contact you.

Once you sign up there is a mention of an email: admin@hswuk.com and an address: Holiday Software UK, 100 New Bond Street, Mayfair, London WS1 1SP

Please… has anybody had dealings with any of the companies mentioned above? We would like to hear from you!

About mindtimeshare

Mindtimeshare is registered as a Spanish Association - reg number: G-98401524. Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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18 Responses to Home visits from ITRA in UK with a “new” additional product attached

  1. P.A.B says:

    my husband and i were also sc***** by GULLIVERS last year, apart from feeling very stupid we were badly out of pocket to the tune of nearly 5,000 pounds, money we could ill afford.I posted a blog &Alberto Garcia contacted me,I took all of the advice he gave me,& i am pleased to say i got a full refund from my bank.All i can say is give your bank as much info as you can and be patient,GUUIVERS and companies like them will soon be shown up for the lyers and th***** that they are!

  2. Kevin says:

    Hi
    I have also paid money to HSW UK; also working under the Gulliver’s name.
    I have paid by debit card 13 days ago and need help fast on what my first steps would be to reclaim or cancel the payment?

  3. David says:

    Ora vacations paid full refund so I cancelled section 75 with visa yet ora have been on phone twice this week saying that visa are still taking money out of there bank and can I help them sort it out or they will have to get police how and why they think I would help them and have the nerve to say they will get police when they r** people off every day for a living is just unreal ****

  4. Janet & John says:

    and thank goodness forWe did finally have the monies resolved, credit card company claimed the money back, Vorjek of the UK ECC was very involved and we cannot thank him enough, and Alberto’s support was greatly appreciated. We are amazed as to how false the staff were at Ora Vacations, all they want is your money come what may. We were obviously very gullible and “you learn by experience” but our advice to everyone is don’t be fooled by “such nice people” look deeper and do a lot of research before youcommit.

  5. Paul says:

    We too were approached by what i have to say were a really nice and seemingly genuine couple called Maria and Ben in Costa Adeje tenerife, we were given ” winning ” scratchcards in the street, and invited to come along to claim our prize of a minimum of 200 cigarettes and the possibility of a laptop or dream holiday, we knew from the start that all was not as promised due to being caught out in the past by timeshare sales people, but went along for the hell of it at the promise of 200 cigarettes and a free taxi to the bay that we were actually walking to anyway ! We arrived at the offices of Ora vacations and were introduced to all of the overly polite staff.
    We were allocated to Dawn who chatted to us for 3 hrs and showed us a room at the ” Hotel Flamingo” across the road which was supposed to be typical of the accomation available from Gullivers. We were honest from the beginning and stated that no matter what they offered us we would not be making any decisions on the day without going away and talking in private about the deal ( at which point, after 3hrs no one had given us any inkling of a price ).
    After 3 hrs of asking what costs were involved ( as we are avid holiday makers ! and thought that the concept of what they were selling sounded fairly appealing ) we were introduced to the Tom who was obvously brought into to the scenario for the closing deal. We felt that from here on in that the whole conversation was staged and false between Dawn and Tom. We were pleased that Tom was brought in for the kill as it was his attitude that put us off and was the deciding factor that actually saved us £5000.
    We found Toms attitude to be bordering on aggressive ( for which he apologised ) when we wouldnt commit to a decision there and then.
    We feel for the unfortunate people that were taken in by this ‘too good to miss opportunity’ and can only hope that you manage to recuperate any money that you invested.

  6. Janet & John says:

    We also signed up with Ora Vacations in March for holiday software and lifetime holiday membership with cashback. After researching when we got home found that several other companies were involved. We notified Ora Vacaions immediately cancelling the contract due to misrepresentation,and not providing the legal 14 day cooling off period. Also contacted our credit company, and involved UK ECC and spamish OMIC and sent copies of all paperwork via recorded delivery to them all. Alberto has been very supportive and to date we have just received a letter from the credit card company saying they are claiming the money back, also the UK ECC are also in contact with Ora Vacations. Will give an update hopefully in the next few days.

    • David says:

      You can cancel as they must give 14day cooling off period by eu law and are not allowed to take deposit in this way ,have had same thing done to me by this company send international signed letter saying you want to cancel and demand deposit back state the eu laws above they will not reply but you have proof of sending make sure copy documents then get I touch with visa card has under section 75 your covered full full refund of all Money paid even if only some was paid by your visa card

  7. Howie says:

    We have also paid just under £1000 to ORA vacation in Feb,with a balance of £5000 to be paid over 3yrs. As yet not got an agreement with creditable finance organisation for such payments, now getting phone calls from said” finance brokers” to organise this. Can we get out of this agreement as it states there is no cooling off period ?So, in same situation as Margaret, Zoe and Joy… any recommendations, because I have heard of Gullivers and a package like that would be ideal for us …. but do not want to taken for a ride

  8. Claire says:

    I have just been contacted by holidays from the 21st Century by a man called Sam. I was suspicious from the beginning as he said I had entered a survey and now had been pulled out a hat and won this holiday for 7 days. Anyway, I was told that all I would need to pay is admin fee of about £50 per person and go to their exhibition at Ramada hotel in Cannock on Saturday 7th April to hear all about the resorts I could choose from etc. Sounded too good to be true so did some research and here I am seeing that others have already been scammed by them. So sorry to hear that. I will not be going to the exhibition as I do not want to be scammed! Thank you for this site. I hope this helps anyone who is investigating them!!

  9. john says:

    just payed £1000 last week in tenerife, and have a balance of £4500 to pay this week ? what should i do ? Is there any comebacks on there contracts if we do not pay this extra money

  10. Helena says:

    I just found this webpage http://johnmortonscamman.weebly.com.
    John Morton seems to be the owner of hswuk.com.

  11. Zoe says:

    Signed up with Ora Vacations HSWUK on 20/02/2012 and now I am panicking as there is so much bad press. Paid £1000 with debit card and was offered no cooling off period. I have to send them another £5000 out and then they have said they will give me my access and passcode, plus have signed over my 2 timeshares for a £12000 eurocashback in 36 months. HELP …..

  12. Margaret says:

    On recent holiday in Tenerife we were ” caught out” paid £5,000 for membership to Ora vacations were given software to install on PC and were told user account details would be issued within 2 weeks. 4weeks latter nothing received the web address on the paper work takes us to dvls@hswuk.com which requires a password which we do not have. Have been emailing English staff in office at Costa Adeje Tenerife just receive platitudes. cAn any one suggest anything we can to recoup our funds?

    • Hi Margaret,
      Thanks for your comment.
      We will be emailing you more information and guidelines, but if this was very recent than please start by contacting your credit card company and try to cancel the payment directly with them.
      Kind regards
      Customer Care

    • joy says:

      We have just signed with Ora Vacations with Gullivers hswuk. Any suggestions?

  13. SALLY says:

    hswuk is operating from a london serviced office . .

  14. SALLY says:

    just dont do it

  15. lynne hendry says:

    can you please advise me have you heard of The Timeshare Factory 152/178 Kingston Road Surrey KT3 3ST they have just rang me re selling my timeshare and made me an offer but want £995 holding fee any advice would be appreciated

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