ORA Vacation, a Holiday Software CD for a discount Holiday Membership

More and more emails are received from consumers who have been dealing with ORA Vacations on their holidays to Tenerife.

The story repeats itself over and over again. Holiday makers who are approached on the promenades and commercial areas in Tenerife by young people with scratch cards. These OPC’s are offering the opportunity to the holiday maker to win a price. These prices consist of laptops and free holidays.

The OPC’s also explain that in order to pick up the price the holiday maker has to go to a viewing of a newly refurbished hotel, and by doing this the nice OPC will also receive his 60€ commission.

Those who agree to go on this viewing are taken by taxi to the ORA Vacation offices, and are shown around in one of the resorts nearby called the Flamingo Club. They are explained how they can join a Holiday Club that will provide accommodation in this resort against very competitive prices.

With the holiday membership, which can also be used by the family of the member, comes a holiday software CD, which shows other places available through Ora Vacation.

The cost of both is around £4950 and also includes 9 weeks holiday at the Flamingo Club, to be taken whenever it suites the member, including his family.

Some new members also receive free holiday accommodation which can be booked through the website www.boardinggate8.com and a Cashback Certificate linked to Cashback Europe Plc.

Cashback Europe is a product which has been used by numerous companies in the past.  These dubious companies, such as Club Class have used this product as a sweetener at point of purchase, making the consumer believe they were going to recuperate their invested money in x amount of months. Needless to say that in 99% of the cases this is not true! (more about cash backs: http://wp.me/p1kmoi-gX)

The password for this software from Ora Vacation will be issued to the member within 14 days after paying the full purchase price.

The DVD holiday software is provided by Gulliver’s HSWUK and Holiday Software Ltd address is 100 New Bond Street, Mayfair, London. W1S 1SP

According with the Spanish Companies House, Ora Vacation 2008 SL was listed in Tenerife in July 2008, registered number: B38956660 as a Real Estate & Travel Agency Chapter

There is also a website : Ora Agency www.ora-agency.com  which seems to be for a Fly – Buy booking center claiming to promote the following resorts in Spain: Flamingo Club in Tenerife; Atlantic Garden in Fuerteventura; Oasis Lanz Club in Lanzarote, and Club Cala Pi in Majorca.

Address for ORA Vacation is: Local No 8, CC Aguamarina, Playa de Las Americas, Adeje 38660, Tenerife and Contact numbers are: Tel/Fax: +34 922 717 664 and Tel. / Fax: +34 922 716 108

Research has shown is though that Ora Vacation is also connected to other dubious companies which have been active in the past. Most worrying the one with Connections6 another so called Discount Holiday Software system about which we have received numerous claims from consumers. It could be an indication that Ora Vacation is the continuation of Connection6.

Other companies related are Octopus Int Business Serv Ltd and Golden Travel Ltd / Golden Travel Club

If you have been on a presentation from Ora Vacation 2008 SL in Tenerife, please let us know.

You can email us to customercare@mindtimeshare.com or place a comment on this blog.

About mindtimeshare

Mindtimeshare is registered as a Spanish Association - reg number: G-98401524. Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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26 Responses to ORA Vacation, a Holiday Software CD for a discount Holiday Membership

  1. Received today from Mrs R.G

    In March 2012 we were subject to the high powered sales technique of Ora Vacations.
    We paid the deposit by credit card and the remainder by bank transfer.
    After many disappointments regarding booking holidays and not receiving help or assistance
    we realized we had been misrepresented.
    I found Mindtimeshare on line and learned so many others had been duped by this company.

    We spoke to the sales director of Ora Vacations, who fobbed us off pretending to be nice.
    Then eventually he told us the only way we would get our money back was to claim a refund from our credit card provider.
    He also said not to tell anyone he told us this.

    We contacted our bank who provided our credit card and were told we would not get a refund.
    We contacted them again with additional information and again were refused. We then contacted the credit card ombudsman who advised us to contact the bank again asking for a letter stating why they were refusing our claim and advising us to contact the ombudsman.

    We did that and a few days later received a letter telling us they were offering a full refund.
    My advice to everyone who were deceived by Ora Vacations is to persevere with your claim for a refund.

  2. Pat says:

    We have the same story about the scratch card, the package – the “free” holidays via Golden Travel when we were co**** by Grand Holidays. We have emailed and written periodically for over a year and in December 2012 actually went to Tenerife again and asked to speak with them. We saw Russell who agreed we could have some more holidays via vacation in the sun (no flights) and we would get an email which would be waiting when we got home. We decided to cut our losses because we had had some holidays and at least would get some more. Guess what, no email and when we make contact again he claims he did not agree anything of the sort – he is just as much a li** as the rest of them and obviously was just fobbing us off when he was pretending to help resolve our complaint about the misrepresentations they had made.

    • val says:

      whos gonna be s,,,,,,,,d today its sunday market day,we saw russel 2 weeks ago but just went along with him to get our prize bottle of wine,,,and yes a free holiday accomodation!
      we were with bob for 2.5 hours then joined by russell at the end,their faces were a picture when we declined the offer

  3. Iain. says:

    Good luck Jackie, I wouldn’t trust Russell as far as I could throw him!! The whole thing is a c** from start to finish, but give them their due they are very very professional c** men.

    • Jackie says:

      Just to say I got my money back through my credit card company as I could prove I cancelled in the 14 day cooling off period. There were many letters back and forth to them and I had to keep at it, but I eventually got my money back. They were breaking the EU directive with regarding the 14 day cooling off period and also taking deposits on the day.
      I also contacted consumers advise in Tenerife , who were looking into their practices and said they would forward my complaint to CONSEJERÍA DE TURISMO IN SANTA CRUZ as they have the power of sanction and the company could be sanctionned for that. ON the other hand, i will send your complaint to the National Police as well so they can investigate the company. Good Luck!!
      my

    • Emma says:

      Is the company still operating, I paid them £299 for a holiday in Spain but they are not answearing my calls nor emails. The only consolation I guess is I paid via credit card, I will try and get my Money back that way. I even went to their Facebook page ans left a message but nothing… How unprofessional.

      Any updates on Boardinggate8 will be appreciated.

      Regards

      • tony says:

        Hi Emma
        we were XXXXXXX too went to tenerife to have words but ora vacation is no longer at the address in adeje. boardinggate8 website no longer exists looks like they all done a runner theiXXXXX gits. hope they have sleepless nights

    • davey123 says:

      Can’t believe this company still going tried to c** me beginning of last year Tenerife trading standards got my money back and same time visa company also got money back ‘informed visa company had getting deposit back so they reimbursed ora yet three months later Northumbria police knocked on my door saying they complaint from ora I had conned them out of money unbelievable the cheek of a total bunch of c** artists surely trading standards in Spain should have closed this company down by now

  4. Jane says:

    We got off quite lightly then – 2 and a half hours talk and some very rude comments when we refused to join. Obviously no taxi back to the hotel. We’re now getting nuisance calls from boardinggate8 who we were referred to for free accomodation as our exotic holiday that we had won – basically just another presentation opportunity for them. They tried to con us that they were Gold Crown resorts and even had a login to the GCR website. Package they were trying to sell was £4950.

  5. John-Paul says:

    Take a look at this one it is easier to read

    http://www.timeshare.org.uk/es3-2012en.pdf

    • John-Paul says:

      I got my money back from the credit card company about a month ago. It took a few well drafted letters. I claimed under section 75 of the credit consumer act.
      Why do the Tenerife authorities allow this company to cpntine to operate?

  6. John-Paul says:

    I got caught on April 1st this year, I was the fool!! I won top prize in the darw of course.
    After intense sales pressure I eventually paid a 1180 Eur deposit.
    When I got home I looked into the company I saw enough evidence to suggest that this was a total scam. I sent their unopened disc back via recorded delivery demanding a refund. I still haven’t got my money back.

    One thing that helped me and will help you all is a new EU directive. This was drafted in 2009 and passed into law on 16-Mar-2012.

    http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:033:0010:01:en:HTML

    This states that no payment is to be taken prior to end of the withdrawl period. Ora Vacations press you for the full amount or a deposit. In doing this that are acting illegally.
    Where the withdrawl period is not correctly presented to the customer, the withdrawal period is one year and 14 days.They get you to sign a form waiving your right to withdrawl from the contract. This practice is illegal and means that you have one year and 14 days withdrawal from the contract with no explantaion.
    I hope this helps some of you.

  7. Natalie says:

    My advice is to avoid them at all costs. We went last week in Tenerife as were curious and saw through it within about 5 minutes. Spent an hour and a half winding the idiots up before telling them that we thought what they had on offer was a load of rubbish. Needless to say we didn’t get a taxi back to our hotel!! I can’t believe I even gave them 90 minutes of my holiday and still I am not sure why I did. At least we came out unscathed albeit rather bored and amused by them!! We won a prize of yet another presentation!! – can’t wait – I don’t think so!!!!

  8. A B says:

    our story is much the same “won” top prize on scratch card went to presentation and stupidly joined holiday club it actually sounded very good.this was in tenerife paid £4950 on x/x/2012 didnt get codes until two months later most holidays i checked are more expensive than most online sites.flights we were told are part of package,but are skyscanner,that anyone can use without a code.I was trying to book a birthday holiday for my son,none of the hotels i tried were avaiable.seems you have to have what you are given! I wont be using gullivers they are a bunch of lyers and very good actors.We are going to a solicitor.not sure it will do any good but worth a try.I hope this shower of s… get everything they deserve.

  9. a e hooper says:

    same problem you wont get your money back but this company should be disclosed for what it is

  10. Kevin says:

    My parents gave this company the full money of £4950, paid by debit card. What is the first step to trying to reclaim the money back?

  11. Stuart says:

    I guess the above comments have covered everything. My wife & I nearly got caught out by this scam in Tenerife but something just didn’t sound right. Although we had lost 3 hrs of our time, we managed to come away with a free bottle of wine, sandwiches and lots of free drinks. We also won their “free” holiday for 4 people, which I also know is a scam.
    Ora Vacations sales director is Brian ARMSTRONG (34) 922712081 OR (34) 672594598 OR email brian30@fsmail.net.
    The “free” holiday scam is with http://www.boardinggate8.com telephone number 0121 2850347.

    ‘If it sounds too good to be true, it probable is”

  12. PM says:

    HI There Have just got back from “The said place” got caught by these people, I’m so angry as they asked if we had our credit cards on us and if not were they in the safe at the place where we were staying. My partner being the type of person he is could not believe what he was hearing. I hesten to add that we did not take them up on their kind offer and went on our merry way!!!!!!!!!!!!!!!!! Sc******** to the letter! What I find hard to believe is that one of the men said that his daughter was a police woman in tenerife, I wonder if she knows what her father is up to. One other thing the person who gave us the cards her english was very poor and literacy skills even worse. They lead to believe that they work for the tourist information with the likes of Thomas Cook, First Choice, and Thompson. I am going to contact these companies to find out if they are using them as agents to promote the “Flamingo Hotel” would love an answer back to this! Anmom.

  13. Y says:

    I sat through a 3 hour presentation with these people after winning the “top prize” on their scratchcard. After the full presentation I told them I wan’t interested. They kept dropping the price, asking if I would like to refinance other debt so I could afford it and pressured me to pay the amount on my credit card, I stuck to my guns and refused to buy their product, at which point they became very rude and told me that if I couldn’t afford it I had no right to be there!! Wouldn’t touch these people with a barge pole. I have been to other timeshare presentations, but, have never experienced this type of pressure. Their top prize turned out to be a “free” weeks holiday (normal accommodation retail price £399) which has an admin fee of £99,per adult, due to the ages of my children we would all be classed as adults, so this is really a £3 off voucher! The chaps who stopped us on the street said if you won the holiday it included flights.

  14. phil says:

    I was also won the scratch card, whisked away in a taxi spent about 6 hrs with them luckily enough I did not have enough money in bank card to make a deposit then they were pushy with finance.i never paid a penny. Out of interest they were charging me £6950 for the package

  15. Tracey says:

    Also been taken in by ora £1,000 deposit paid could you please Advice me who to contact to start proceedings for getting our money back, thank you

  16. kate says:

    We were approached the same wayan plus recognised one guy from a Diamond presentation in 2010, whom our Thomas Cook rep said were a reputable company. We were kept over 6 hours and I had to go back to hotel to get bank card while my hubby stayed. We googled when we got back to hotel that night and were not happy, we contacted bank, trading standards and ora, funnily enough ora would not let us get a word in edge ways and the phone went dead twice. We emailed saying we wanted our money back as didn’t like the things we read, felt the cashback wouldn’t happen, their sales tactics made us feel they wouldn’t give a good service, esp as they wouldn’t listen or accept a no, and they were breaching EU laws with taking money that day and no 14 day cooling off, they eventually agreed to give us our money back but were quite insulting verbally, but I must say we were totally on our own, we got this refund ourselves, no one, including trading standards helped! Our thomas cook rep couldn’t get involved but was supportive and told us Diamond were reputable but she had never heard of ora! She was very interested to know the scratch card people had thomas cook logo on their badge!! ?? Fake

    • Jackie says:

      Am going through the same as u at the moment and emailed a copy of the EU rules. RUssell called me today saying it does not stand up andwe had several options open to us. Take holidays, contact credit card company who would contact them and it was very unlikely to get our money back. The company we are dealing with are called grand holidays, but it was the flamingo club in Tenerife we were dealing with. THe same tactics have been used on us and u feel such a fool once u look into it all. Any advise would be gratefully appreciated. They took a 1000euros from us and are trying hard not to give it back, when I said to RUssell about the cooling off period he denied all knowledge and my husband was a witness to this.

    • Jackie says:

      Think the company also go under the name Grand Holidays!!

  17. davey123 says:

    I went to Tenerife and was stopped by ticket tout went to view flamingo club and was then taken to offices over road spent about three hours there listening to why it was great deal also asked if had visa how much was limit do I pay it all off in one go like sales man did what job was like good pay etc then told I could join them for £5ooo with£1000 deposit non refundable and no cancellation agreement which is against eu law ,phoned them same night to say had changed mind and told no problems call in office in morning , did this and was then told could not cancel and could not get refund after arguing agreement was cancelled but no refund giving 3weeks free hol came home and started section 75 with visa also sent letter of cancellation and asked for refund got phone call saying would not get refund and would have to take them to court ,then got advice off this site and got in touch with trading standards in costa adeje who got my refund were great help ‘ comment on this and said how visa had taken money off bill while they dealt with case informed them I had getting refund , yet ora phoned asking about this as if it had something to do with them ,my advice steer well clear of this company also phoned them back one day and got boarding gate 8 rep so wouldn’t trust this company either

    • Jackie says:

      Just had Russell on the phone telling me I can’t get a refund and my credit card company looks very unlikely to get my money back, but I can still get my holidays. Will contact this website! Already contacted my credit card company and they have told me to wait 14days….

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