Have you been called by KSM Solutions for a resale?

An apparent new company by the name of KSM Solutions has started their cold calls this week.

KSM Solutions from Duke Street, Reading, Berkshire RG1 4SA cold calls timeshare consumers with the news that they have a buyer for their timeshare membership.

The telephone number from KSM Solutions is 0118 3842131 and they are registered at the UK Companies House under the number 06406128 although the address is not the same.

After the normal pleasantries the agent from KSM Solutions sends out the confirmation email with the details of the supposed upcoming resale.

In this email it is explained that the timeshare owner will need to pay “liability insurance”. This insurance seems to differ between customers and we have seen request for amounts ranging between £650 and £1200

Unfortunately it seems that KSM Solutions is not aware of the European Timeshare Directive where taking upfront fees for timeshare sales has been banned.

Between the cold call and the upfront fee request we recommend consumers to be very cautious when dealing with KSM Solutions

Have you been contacted by KSM Solutions from 01183842131 in Berkshire? Please let us know!

You can email us to customercare@mindtimeshare.com or place a comment on our blog.

About mindtimeshare

Mindtimeshare is registered as a Spanish Association - reg number: G-98401524. Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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15 Responses to Have you been called by KSM Solutions for a resale?

  1. chris says:

    Hi Alberto just to let you know that ksm took £1200 pounds told me they would send me the money by bank transfer on the 12/09/2012 i recieved a phone call on that day to say they needed £2000 pounds to pay the spanish taxes i told them not a dogs chance can i report this to the police,trading standards and companies house

  2. lindylady says:

    Hi Mindshare I haven’t heard from you in answer to my request on 31st August about information on requesting a refund. I know you are busy but could you possibly do that please for my elderly parents who have unfortunately lost a considerable amount of money to these unscrupulous people. I would be very grateful. Thank you.

    • Hello,

      I have just resend the 3 messages which went out as a reply to your previous comments on the blog.
      If for some reason you don’t receive them then please send us a direct email to customercare@mindtimeshare.com and we resend the messages again as a reply.
      Kind regards
      Customer Care

      • Viv says:

        Hi unfortunately still not received messages and checked my spam mail and nothing there either. I’ve sent you a direct email at your customercare address but not heard anything from you. Can you help?

      • Hi Viv,
        We have replied twice to your messages, the one yesterday and the one this morning. Straight back to the email address you are using. Can you check your spam box again or maybe you have another email address that can be used?
        Regards
        Customer Care

      • Viv says:

        Hi, I’m not receiving any emails from you in anwer to mine and I’ve emailed you direct at the address you quote above. I am receiving your general emails that go out to everyone. Could you try again please. It was concerning KSM. Thank you.

  3. Viv says:

    Hi Wendy
    I tried to find address on google maps and i couldn’t find that number either!
    Looks like we might be in same situation as you as my stepfather gave over his credit card details over the phone as well. He’s 84 years old and doesn’t hear very well and getting very forgetful. My mother was out when he did this but he doesn’t remember doing it!! All such a mess but they shouldn’t have taken any money anway, otherwise what was the point of sending out paperwork to be signed! We’ver cancelled the credit card now.
    I’m just hoping that the European Timeshare Directive, where taking upfront fees for timeshare sales has been banned, is recognised by the credit card company.

  4. wendy says:

    My mum was contacted about a month ago by KSM. She thought she paid £120.50 they took £1280, we cancelled her card straight away. I phone them they told us it was euro exchange rate, Within days she received contracts, she signed it and returned it, we had nothing to loss.
    On Tuesday we received another contract but asked to sent it to new address in bebbington, in the letter they blamed the post office sorting office. We did this and sent it recorded. Next day a man phoned my mum from the address in bebbington, Saying that he received a number of letter addressed to KSM, but he was worried as he had not heard of them and they where using his address for fraudulent use. We have now contacted Trading Standards and “Action Fraud” the police.
    Please don’t touch them, if you have contact Trading Standards who were great help….

    • Viv says:

      Hi Wendy,
      You will see by my previous post I have had the same problem as you with my parents! We have cancelled the card too and informed credit card company and opened up a dispute. My parents had £1,390 taken. They spoke to a lady and also a man called Michael Westman. The telephone number they gave and also on their headed paper is unobtainable when you ring it. They received paperwork to sign which is when we reaslised they had taken the money. The address on their headed paper is Kingsway Sales & Marketing Ltd, Bishops House, 238 High Street, Slough, Berkshire SL1 1JU. I will contact Trading Standards and Action Fraud too.

      • wendy says:

        Hi Viv,
        Action fraud told us that the slough address, is not right too, as the road stops at 236 high st. That all address are not there, this will help when you speak to the bank and credit card companies, my mums bank are not helping us. because mum gave them her card details, trading standrards said ask about “Charge back scheme” and because the contracts didn’t reach the KSM we may have a case.

  5. keith says:

    have already paid £1,220 to them !!!! god knows what to do now!!

    • Hi Keith,
      Sorry to hear you have paid them.
      We will email you all the information about how to request a refund.
      Try to speak to your bank in the meantime to see if you are still on time to withdraw this payment.
      Kind regards
      Customer Care

      • Viv says:

        Hi, my elderly parents have had £1,300 taken from their credit card by this company. We tried to ring them but a message says”the number dialled has not been provisioned” (whatever that means)! We have today opened up a dispute with the credit card company but don’t hold out much hope as it was my step father who gave his credit card information out over the phone to a “nice sounding Michael Westman”!

        What a mess!!

        Viv

      • Viv says:

        Hi, could you please email me that information too about requesting a refund?

        Thank you.

  6. Ian says:

    Contacted today by KSM. Glad I found you online. Do you know of any successful sales?

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