Warning! Avian Travel & Services a bogus Timeshare Resale from Madrid!


This warning goes out for a new cold calling company using the name of Avian Travel & Services.

This company is at the moment targeting Russian Timeshare owners.

Avian Travel & Services pretends to be a resale company based in Madrid at Calle Tutor 36, planta 4.

Their contact numbers are Spanish Mobiles 0034 611 340 887 or fax 0034 611 340 888

Although they provide a website for their company www.aviantravel.com.ve we have serious doubts that this website has anything to do with the people calling for a Timeshare resale.

The email address is neither linked to this web as they use aviantravel@europe.com

On the cold call, they inform the Timeshare owner that a buyer is waiting to purchase their membership. This buyer has already paid a deposit, and in order to complete the sale it is also necessary that the Timeshare owner pays a security fee.

This security fee is around €2500. Upfront payments are illegal as per the Timeshare Directive, and any genuine resale company would know this and not ask for this.

Please note that there is no such company as Avian Travel & Services registered in Madrid or Spain!

If you are contacted by Avian Travel & Services from +34 611340887 in Madrid, the please let us know.

You can email us at customercare@mindtimeshare.com or place a comment on this blog


Предупреждение! Компания Avian Travel & Services – мошенники из Мадрида, предлагающие перепродажу Таймшэра!  

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Resort Care Europe, a tale of confusions and misunderstanding…


RCE or Resort Care Europe is certainly not a new name on this blog, and we have dedicated already several other articles to this company and connected ones.

But as RCE – Resort Care Europe continues their activities we feel it is necessary once more to point out how this company works and what people can really expect from their cold calls.

Most of the inquiries and complaints we receive about Resort Care Europe are based on the fact that for some reason they continue to give the impression to the timeshare owners that they are connected to their resort or exchange company.

It is easy to say that this impression must be based on “confusion or mis understanding” from the consumer. But when almost a 99% of the consumers who are being approached by RCE seem to have the same confusion or mis understanding, we really think that there must be something wrong.

The fact though that a timeshare owner thinks he is speaking to his home resort or exchange company, creates a false sense of trust which takes certain barriers down for the agent of RCE.

So once this agent of Resort Care Europe has the full attention of the Timeshare owner the next step is to present the offer. And yet again, there seems to be a large incidence of “mis understandings” here as the price quoted is £199 for the package, but the actual money charges amounts £398. Those asking for the reason why this amount was taken of their card were informed that they misunderstood as the price is £199 per person…

Apart from the above, the consumer is not really offered any time to think about this offer and credit card payments are taken straight away over the phone. Indeed the agent is very helpful and willing to inform about the full package when speaking to the client on the phone but we have numerous cases though where certain issues were discussed and later turned out to be the opposite.

The possibility to book the consumers home resort, booking school holidays, travelling alone or with a friend and not partner…whilst on the phone with the credit card in reach, everything is possible. But once paid and with the confirmation email in the inbox, the terms and conditions do explain another story. And not always do these terms and conditions adjust to the consumer’s personal situation…

Last but not least, we want to make consumers aware that there is actually a court judgement against Resort Care Europe about the fact they were introducing themselves as a company connected to certain Exchange companies or timeshare resorts. So at some point this was raised in a court and the judge did rule against them.

So after all, it does not really look like consumers are being confused or not listening…

Question is though, why does a company who supposedly offers great and discounted accommodation to consumers, need to make statements to create this false sense of trust in order to sell their product? Why are the terms and conditions not supplied in full prior to taking the payment?

The only thing we can say is that you should be careful when cold called by a company such as Resort Care Europe and do get the facts right before pulling your credit card out of your wallet!

If you have been contacted by Resort Care Europe – RCE then please do let us know by email at customercare@mindtimeshare.com or place a comment on the blog.

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Timeshare Regulation, the all-round cold caller from Tenerife.


There are cold calling companies such as Timeshare Regulation who seem to offer all kinds of services, including those not even mentioned on their own website.

Timeshare Regulation is at present actively cold calling Timeshare consumers who had for example dealings with Impact Services. Timeshare Regulations claims that they are acting on behalf of the liquidators from Impact Services.

Visiting their website http://timeshare-regulation.com/ they don’t seem to be “liquidators” at all, but more a claim company, handling Consumer Act claims and also Timeshare relinquishments.

The website was registered in June this year, although Timeshare Regulation comments in their “About us” section that they have been founded in 1996 and have been dealing with Timeshare Relinquishments since 1999.

Strange that we have never heard about them before if they were around for such a long time already…

In their cold call, they mention they are based in Tenerife. On the website though there is no indication at all where they are based as there is no address no other company details that one would expect from a long standing company.

The contact number is a UK number: 0845 862 0470 and their E-mail:


Although they insist on their website and in the (cold) call from the agent that their fees are charged once the claimed money has been paid out, we do recommend caution when dealing with this company.

Don’t overlook the fact that they are cold calling, they claim to be around much longer than records about them can be found, there are no company details available anywhere and they seem to have information about you that should not be in the hands of a stranger.

If you have been contacted by Timeshare Regulation from 08458620470 for one of their many services, then please do let us know.

Please email us at customercare@mindtimeshare.com or place a comment on the blog

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Media Mediation Services, the legal advisers appointed by the courts…


Cold callers by the name of Media Mediation Services are approaching Timeshare consumers who have had previous dealings with other dubious legal companies such as Ramirez & Ramirez.

Media Mediation Services claims to have taken over the court claims of the previous companies and are now appointed by the court to continue this claim and complete the issue.

First thing they ask from the consumer is to fill in and sign an authorisation form. This might all sound very official and correct, but we need to keep in mind here the following:

  • Media Mediation Services is a cold caller
  • They claim to have knowledge of the previous dealings of the consumer with other dubious companies.
  • There is no such company registered at the Spanish Companies House under the name of Media Mediation Services.
  • Their website mediamediationservices.com lacks all kinds of company information or information of the supposed lawyers that are working for this company.
  • The website was registered on the 13th of August 2014

With the above information we would say it is not recommendable to have any further dealings with this company and certainly not provide them with more personal details.

It will be only a matter of time or a couple of “warming up” calls before they start asking for money!

Contact details of Media Mediation Services are: Address – Avda Jesus Santos Rein19-4, Edif. Windsor, 29640, Fuengirola, Malaga, Spain.

Telephone (mobile): 0034 672 857 029 and   Fax: 0871 528 3093

Email: info@mediamediationservices.com

If you have been approached by an agent from Media Mediation Services about a supposed court claim against your holiday company, then please do let us know.

You can email us at customercare@mindtimeshare.com or place a comment on this blog

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Überzeugende Statistiken? Reklamationen von Konsumenten: #Timeshare #Europäische Kommission #ECCs .



Die Europäische Kommission hat im vergangenen Februar 2014 einen Kurzreport / eine Zusammenfassung der Aktivitäten in den Europäischen Verbraucherzentralen herausgegeben, die sich generell mit den Reklamationen Europäischer Konsumenten beschäftigt.

Der komplette Bericht über die 2013 eingegangenen Beschwerden wurde kürzlich veröffentlicht, und sie können denselben hier nachlesen: report_ecc-net_2013_en

Die Resultate stammen aus 31 verschiedenen Verbraucherzentralen in 28 verschiedenen Europäischen Ländern.

Nach diesem Bericht ging in 2013 eine Gesamtzahl von 32.552 Verbraucher-Reklamationen in den Europäischen Verbraucherzentralen ein. Ungefähr die gleiche Anzahl an Reklamationen wie in 2012.

Die Reklamationen wurden in Gruppen eingeteilt, nach der jeweiligen ausgeübten Geschäftstätigkeit.

Im Jahr 2013 machten die Aktivitäten Timeshare und Urlaubs-Produkte sowie Urlaubspakete insgesamt 7,4% der gesamten angezeigten Reklamationen von Konsumenten in den Europäischen Verbraucherzentren aus, und fiel damit vom zweiten Platz in 2012 auf den fünften Rang der Reklamationen, nach Fluggesellschaften, Autoverleih, Haushaltsprodukten und Dienstleistungen im Bereich Freizeit, Sport u. Kultur. Der Prozentanteil der Vorfälle bleibt mit 7,4% gleich im Vergleich zum Vorjahr.

7,4% sämtlicher eingegangener Reklamationen im Bereich Timeshare und Urlaubsclub-Produkten bedeutet ca. 2,400 eingegangene Reklamationen.

Wir sind der festen Überzeugung, dass diese Beschwerden nicht auf das Konto der Timeshare-Industrie an sich, also Bau- u. Projektträger, gehen.  Die Anzahl von erhaltenen Beschwerden über legitime Timeshare-Produkte ist zuletzt gefallen, und wir wissen von den Verbraucherzentralen, dass die Anzahl an Beschwerden dieser Art grundsätzlich eher gering ist.

Der größte Teil dieser Beschwerden von Konsumenten wird durch die Aktivitäten sogenannter (betrügerischer) Urlaubsclub-Mitgliedschaften zu Discount-Preisen (Engl.: Discount Travel Membership Club – DTMC) und anderer Unternehmen betrügerischer Art verursacht.

Daher sollten solche Statistiken immer mit der notwendigen Vorsicht gelesen werden, auch wenn sie von offiziellen Stellen kommen.

Im Jahr 2013 erhielt die Organisation Mindtimeshare 9,766 Reklamationen von Verbrauchern, die in Geschäftsbeziehung zu zweifelhaften Firmen standen, und von denen, wie sich herausgestellt hat, die meisten betrügerischer Art waren.

Diese Firmen richten einen sehr großen Schaden in der aktuellen Timeshare-Industrie an.

Für Europäische Verbraucher ist es dringend notwendig, dass die Behörden hier endlich aktiv werden, und alles in ihrer Macht Stehende dafür tun, um dafür zu sorgen, dass Betrug in diesem Sektor nicht mehr möglich sein wird.

Wir möchten die Behörden darauf aufmerksam machen, dass dies ein ernstzunehmendes Problem für den Europäischen Verbraucher ist. Und es ist deshalb notwendig, dieses Problem mit entsprechendem Nachdruck und größter Aufmerksamkeit anzugehen, zum Besten der Europäischen Verbraucher.

Wir wünschen ein angenehmes Wochenende!



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Conclusive Statistics?. Consumer complaints : #Timeshare #European Commission #ECCs

eccIn February 2014, the European Commission published a brief report/resume about the activity of the European Consumer Centres, with regards to the complaints received in general from the European Consumers.

Recently they have published a full report on these complaints they received in the year 2013. You can see this report on the following link report_ecc-net_2013_en

Numbers provided are from the 31 offices in 28 European Countries.

According to this report, the total number of consumer complaints received by the ECC-net Centres in 2013, was 32,552. A similar amount of complaints was received in 2012.

They have grouped the complaints by type of business.

In 2013, the activity of “Timeshare” and other holiday products and packages, amounted to 7,4% of the total complaints received by the ECC-net from the consumers. Which means on a positive note that they dropped from  second place (in 2012) to  fifth in the ranking of complaints, behind the airlines, rent a car, domestic items and recreational services, sports and culture. The rate remains the same as for the year 2012, with 7.4%.

A 7, 4% incidence rate related to the Timeshare and Holiday Products equates to an approximate number of 2.400 complaints.

We are completely convinced that these complaints are not generated by Timeshare developers and promoters. The number of complaints about  legitimate timeshare products  we receive have continued to decline and we know from information received from the ECCs that these numbers remain low,

The vast majority of the consumer complaints are generated by the activities of the so called (fraudulent) Discount Travel Membership Clubs and other fraudulent companies.

Therefore, reading statistics should always be done with proper care, even though they come from official sources.

In 2013, the Association Mindtimeshare received 9.766 complaints from Consumers related to dealings from the consumers with dubious companies and most of these companies turned out to be fraudulent.

These companies are doing a great harm to the actual Timeshare Industry.

What the European consumers need is for the authorities to take action against these companies and do all in their power to eradicate the fraud in this sector.

We want to make the authorities aware of these numbers in order for them to realize that this is a very important problem for the European Consumers. And it is extremely important that they pay attention to this problem, for the benefit of the European consumers.

Have a nice weekend!



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¿Estadísticas concluyentes?. Reclamaciones de consumidores: #Timeshare #ComisiónEuropea #ECCs.


El pasado mes de Febrero de 2014  la Comisión Europea publicó un  pequeño informe/resumen de la actividad de los Centros Europeos del Consumidor, relativo a las reclamaciones de los consumidores europeos, en general.

Recientemente ha salido publicado el detalle ese informe anual – 2013.  Ver informe aquí:  report_ecc-net_2013_en

Las cifras provienen de 31 oficinas distribuidas en 28 países europeos.

Según este informe, el número total de reclamaciones de consumidores recibidas en la red de ECCs en 2013, en Europea, fue de 32.552. Un número muy similar a las reclamaciones recibidas en 2012.

Las reclamaciones son agrupadas en función del tipo de actividad comercial.

En 2013, la actividad del ‘timeshare’ y otros productos de paquetes de vacaciones supuso un 7,4% de las reclamaciones totales denunciadas en los ECCs por los consumidores. Lo positivo es que se pasa de un segundo lugar (en 2012) a un quinto, en el ranking de reclamaciones; tras las compañías aéreas, compañías de alquiler de vehículos, productos domésticos y servicios de recreo, deportivos y culturales.

Un 7,4% de incidencias relacionadas con el ‘timeshare’ y productos de vacaciones supone un número aproximado de 2.400 reclamaciones.

Estamos completamente seguros que estas reclamaciones no provienen de las empresas promotoras de tiempo compartido, sino que corresponden a la comercialización de productos fraudulentos y los clubes de descuento de vacaciones. +

Nosotros queremos informar a la Comisión Europea que la incidencia de reclamaciones en la industria ‘legal’ del tiempo compartido es mínima. La mayoría de las reclamaciones de los consumidores proceden de empresas fraudulentas.

Por tanto, la lectura de estadísticas siempre hay que recibirlas con la correspondiente precaución, aunque vengan de fuentes oficiales.

En 2013, la Asociación Mindtimeshare recibió 9.766 reclamaciones de consumidores procedentes de empresas de dudosa reputación; la mayoría de estas empresas eran fraudulentas. 

Empresas fraudulentas que hacen mucho daño al sector del tiempo compartido. 

Los consumidores lo que necesitan es que las Autoridades Europeas pongan los medios para erradicar el fraude en este sector.

Damos estas cifras porque queremos que las Autoridades tomen conciencia de que este es un problema muy importante para el consumidor europeo, por tanto, es necesario que se le preste más atención de la que realmente se le está prestando en estos momentos…. por el bien de los consumidores europeos.

¡Que pasen un buen fin de semana!

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