This is what many consumers are reporting to me.
Reclaim Ltd, http://www.reclaim.gi is linked with the company Pro IV Solutions SA, at the headquarters’ Incentive Leisure Group in Spain (now called Personal Travel Group):
Calle Rio Darro s/n, Portal 2. 29650 Mijas – Malaga – Spain
Phone 0034 952 462 255
You should be aware that one of the main firms marketing this cashback, i.e. Incentive Leisure Group (Gibraltar) Ltd, along with the holiday club Designer Way Vacation Club, among others products associated with this cashback, has gone into liquidation just this January 2011, and last December 2010 the Office of Fair Trading had decided to take ILG (Gibraltar) Ltd to Court, along with other companies.
I strongly believe that your chances to get anything back from your cashback certificate are very slim.
Please, read the following articles:
Credit / Debit Card Refunds – February 3rd, 2011 – Daily Mirror
If you are one of Reclaim’s victims, I strongly recommend you to report to the Office Of Fair Trading; Trading Standards, http://www.tradingstandards.gov.uk; UK ECC http://www.ukecc.net; and ASA http://www.asa.org.uk; that Reclaim Ltd seems to have stopped operating.
As Reclaim Ltd seems not active from its office in Mijas – Malaga, I would also recommend you to tell about this matter to the European Consumer Centre in Madrid
http://cec.consumo-inc.es/secciones/quienes/quienes_en.asp (English version of the site).
RDO Enforcement Project