We are pleased to tell the happy ending of the story of Mr. and Mrs. Cooper who contacted the RDO Enforcement team late December 2010 with their concerns about having signed up for a membership with Club Class Concierge, through the marketer called Club Premier Consultants, www.clubpremierconsultants.co.uk, under the impression that by signing up for this discounted holiday club, they would take over their 2 floating timeshare weeks in a resort on the Costa del Sol.
Totally unaware of the fact that Club Class Concierge had not done anything with weeks, in spite of this being part of the agreement and the deeds actually being handed over to Club Class Concierge, Mr. Cooper contacted me, after he received the maintenance fees bills for the 2 weeks from the management company of his resort.
As Mr. Cooper provided all the paperwork and payment receipts to the enforcement team who could then assess the steps to take, it was decided he would send a registered letter to Club Premier Consultants in order to cancel the membership, based on the fact they had done a breach of contract by not taking over the timeshare weeks apart from the fact the Coopers never got access to the booking system as also promised in the membership contract. With this written cancellation Mr. Cooper then contacted his credit card provider and requested a refund based on section 75 of the Consumer Credit Act 1974 where consumers can rely on a refund in the case a payment has been done for a product that has been misrepresented to them or breach of contract.
Last week Mr. Cooper sent an email to the RDO Enforcement team with the good news that all the monies were refunded to his account.
Club Premier Consultants, selling Club Class Concierge, are fortunately already inactive, but there are other sales point from this discount holiday club operating on the Costa del Sol.
Club Premier Consultants were cold calling timeshare owners claiming to be selling the timeshare weeks or points to their corporate clients. They offer free accommodation to the timeshare owner to visit them and discuss to buy their points or timeshare week(s).
We always advice consumers not to deal with ‘companies’ that cold calls. It is never a good sign.
The latest companies address and details are as follows:
CC La Cala de Mijas. Edificio Supersol s/n. Ed C. 1A Planta N11. 29649 Mijas Costa, Spain.
Spanish Identification number: J 92990431,
Telephone: 0034 952599419 and bank details: Cta bancaria en Cajasur, de Avda Bulevar de la Cala. Local 23. Mijas.
Local authorities in the Costa del Sol area should be aware of these kind of companies and their active sales offices which harm the image and in general the tourist industry of the area.
Peoples’ holidays should bring back happy memories and the desire of returning to the Costa del Sol for another lovely holiday experience but being captured by companies like Club Class Concierge can damage this image and create negative feedback and publicity.
The Enforcement team from Mindtimeshare is here to help those consumers that got trapped into memberships of these so-called Discount Holiday Clubs and give all advice and information to get out of these fraudulent contracts and demand refunds from their credit card companies.