Odyssey VIP, the latest addition to the “infamous” Odyssey Group”
This week, in the spotlight, thanks to many consumer complaints, Odyssey VIP. www.odysseyvip.net is the latest addition to a large range of Odyssey dubious resale websites with different names, different addresses, not always different telephone numbers and same text on the websites.
Based presumably in Mallorca, they quote a post box as a contact address:
Apartado 13017, postcode 7013 Palma de Mallorca. This address is the same for Odyssey Group SL (www.groupodyssey.com), Odyssey Worldwide (www.odysseyworldwide.net) and Odyssey VIP (www.odysseyvip.net)
The range of telephone numbers used are:
0845 302 5752
0845 108 5556
0872 426 0264
Using the Cold Call approach this company offers the customer a guaranteed sale for their timeshare membership and they even put in writing that they already have a 30% of deposit from the buyer.
In the same letter they do explain the following:
“Sellers are required to pay a retainer of €1,495.00 as a guarantee of surrendering the ownership deeds on receipt of funds reaching your bank account. At this point the retainer is refunded in full. Failure to complete the sale process will result in your retainer being withheld”
Where on their website it is pointed out that their staff both in sales and customer services is highly experienced (quote: Our experience and in-depth knowledge of the timeshare market make us an asset to both the purchaser and the vendor”, it is quite surprising they are obviously not aware of the current timeshare directive.
This (new) Timeshare Directive was implemented into national law by most European Union Member States on Wednesday 23rd February 2011. This new legislation replaces the current European Timeshare Directive, and goes one step further by including timeshare exchange, fractional, resale, and holiday clubs (i.e. long term holiday products). The very fact that they take a deposit and not respect the 14 days cooling off period goes against this EU Timeshare Directive does not look very trustworthy.
Have you been called by Odyssey VIP? We would like to know! Please leave your comment on the blog.