True Valid a company mentioned in one of our earlier warnings on this blog http://t.co/1gx2eqp is still active and even worse they seem to be getting very greedy!
If in the first instance they were calling for a guaranteed resale and requested an upfront holding fee to assure the sale would complete, they now ask for even more and more money to be send over to them by Money transfers, Western Union and bank transfers!
Numerous consumers have written to us with the most horrible stories about how this company has first asked for a retainer fee of 950€ but then called back and claimed to have the sale on hold due to outstanding taxes in Spain and requested another £1600 plus £500 for registration fees.
True Valid claims on their website www.truevalid.com to be based in Norwich and telephone number 0845 3813818 but reading through the paperwork they send out they are supposed to be in Pemberton Business Park, Pemberton, Wigan with phone number 0192 410 666. But for those falling into their trap and sending back paperwork they provide a self-addressed envelope with an address in Canterbury, Kent and another contact number 0207 183 6478. They do advise their customers not to send anything recorded as there won’t be anybody in the office!
Wherever they are, the people cashing in the money are definitely not in the UK! All transfers are done through offices in Spain, on the Costa del Sol and bank accounts in different coastal villages.
In the “UK” the people on the phone are a Rebecca Straw claiming to be in the admin department, Gwen Davis who sends many emails to the consumers to convince them the sale will go through, Jayne Johnson another active “emailer” and Timothy Clayton of Seymours solicitors in Coventry who provides the bank details for the transfer.
Needless to say that when calling Seymour solicitors in Coventry we have been informed that there is NO SUCH PERSON by the name of Timothy Clayton working in their offices.
To all Timeshare consumers who are taking phone calls from this company, PLEASE BE AWARE of the above and DO NOT PAY them a penny!
Have True Valid called you? Please let us know!
Mindtimeshare 
We too have been duped by True Valid this year 2013. Like a previous caller we paid money for taxation and release of documents and still are no further forward but have lost £1398. Any advice other than the Police?
Hi, got called today by a Michael Andrews (G&M, Claims and Administration/Manchester) informing us hat True valid is in Administation now and if we pay a fee of £245 he could get £2865 back for us! Am so suspicious now, that I don’t believe anything any more.
Has anybody heard about this receivership or is this another scam??
Jo
Hi all,
I have been contacted by a Peter Griffin from T & D Associates phone number 0034 603321966. He claims to be working for a group of soliciters working in Spain and claims that they can get all my money back plus the money that true valid said they would pay me for my holliday club membership.A total of 9,081.00 euros. All i had to do is pay 248.98 euros for the lawyers to start the procedings.
Has anyone heard of this firm. I tried looking them up on the internet but the only ones i could find are in Begin China. Can any one help or advise
Dear Robert,
Thanks for your message.
Have you found our article on the blog?
We are sending you more info by email.
Kind regards
Customer Care
I am joining the long list of others who havebeen scammed by Truevalid and would please like your help to try and get back the £1050 that was supposed to get me £12500 from DWVC
Like you I have been duped. How did you manage to get your money back
The womans name is VIVAN LUCINY from competion department. She contacted us again to pay another large sum this time for the tax. my husband rang her back on the monday last week saying we dont have that sort of money and want a full refund. now they are telling us to go threw the tax office in spain.
Dear Mr and Mrs Cameron,
Please do not pay anymore money to these people!
There is no tax office claiming anything, it is all a lie.
Regards
Customer Care
Further to my email on 17 September I have had success from the credit card company in response to the letter I wrote to them quoting Section 75 of the Consumer Credit Act 1974. They have reimbursed the whole of the money that True Valid scammed with the proviso that they are still investigating and may need to contact me further. Also, if you have a look on Martins Money Tips at http://www.moneysavingexpert.com and search for the Section75 it will lead you by the hand in getting things done. Good luck to all.
Don’t these people ever give up called again by true valid this time by some woman called Vivian could not understand last name asked me to call back on number 02033974032 as she was from the completion dept.needless to say i have nit botherd to call back as cant be botherd to waste my time.
Dear Robert,
With these people you are better off hanging up straight away.
Kind regards
Customer Care
HI BRIAN
We to have been conned by true valid just like others. i would be very greatful to how we can get our money back.
THANKS
MR & MRS CAMERON
Dear Mr and Mrs Cameron,
Thank you for your message.
We will send you by email the relevant information about True Valid and how to proceed for a refund request.
Kind regards
Customer Care
Please can sdomebody tell me how to get my money back from TRUE VALID!! I am so ashamed to have been scammed :((
Hi
I’m writing on behalf of my Aunt and Uncle who have also been conned out of money by True Valid. Is there any advice/information/contact details you can provide me with which will enable them to attempt to get their money back? Along with a lot of people on this blog they are pensioners who can ill afford the loss of their savings by these scam companies.
Many thanks
Neil
Hi Neil,
I am sorry to hear that your Aunt and Uncle paid money to True Valid.
We are sending you all the relevant information by email.
Kind regards
Customer Care
I wrote to True Valid on 20 August 2011 at their address given on the correspondence from them. It was registered post so someone had to sign for the letter. The contents of the letter were the facts behind the debacle and my resolution of the issue; that is, I want my money back. Today, 17 September, I received the same letter with its envelope inside a Royal Mail envelope. The original envelope has a Royal Mail sticker indicsating that the ‘addressee has gone away’. So, True Valid have taken have taken everyone’s money and run away.
I have also written to my Visa card company quoting Section 75 of the Consumer Credit Act 1974 requesting their help in getting my money back.
Guess what? I have been ‘cold called’ again. This time by Timeshare Exit Solutions (www.timeshareexitsolutions.co.uk) who say they can help me with True Valid by going through legal channels (as in their web site). They did push the ‘CONSUMER CREDIT ACT 1974 –
BREACH OF CONTRACT CLAIM’ at me. Of course they want money up front (£350) but are aware of all the time share companies scamming people. Unfortunately, it is the scammers who make life difficult for the ‘real’ people, like Timeshare Exit Solutions, who want to help. I have had a search of ‘mindtimeshare’ and the result was zero. Therefore, I am assuming that they are an honest company. Am I being naive or just live in hope?
If they are an honest company can they explain why they need the £350 up front or even at all.
I have now reached the sad point where I no longer trust any company or organisation without doing a thorough check on them but if they ask for cash up front I don’t even bother checking them out I treat them as fraudulent.
Just because they do not show up in this blog does not mean they are an honest company as we all know new scam companies open every day they only show on here when discovered and that is where we can help by reporting on here our experiences.
I hope you keep us informed of your experience.
So true Brian, to be honest we hardly can keep it up with so many companies and names showing up.
Basics should be always no upfront fee, no cold call..
And yes we will place a consumer alert
Regards
Customer Care
Dear Andrew,
Thanks for the comment and please watch this space!
Timeshare Exit Solutions will be mentioned on the blog as you know we don’t like companies who ask for upfront fees, cold call and on top of it know about your membership and resale’s
So I am sorry, but for us the recommendation is yet again not to go there.
Kind regards
Customer Care
I to have been scammed by True Valid, it started in April, then was told the customer had pulled iut, after paying £780.00p, They said another client was lined up, and the money had already been paid into a holding account. This cost me another £1120.oop. Early July, we were told 480 Euro’s paid through the Post Office, and the completion would be made to us by the 16-8-11. a total of £123,00.oop I have not been able to contact the company since, by either email or phone. We paid a total of £2,380.00p and now cannot contact the company. Ray & Kath Wilkinson.
Hi Ray & Kath,
Sorry to hear that you have joined our club of being conned by True Valid.
If you have not allready done so could you report this to ACTIO FRAUD phoe 03001232040.
This may help to stop the BA*****DS fron scamming some one else.
Cheres
ROB ATHEY
Thanks for the tip Robert.
We hope to have more results soon.
Customer Care
Dear Ray & Kath,
I am sorry to hear that you have been scammed by this company.
They need to be reported to the police as they are clearly fraudulent!
We are sending you more info by email.
Regards
Customer Care
Suprise suprise the true valid web site is no longer around.So thre is no way of contacting them
Thanks for the info! We will keep you updated as soon as we know more
Customer Care
I POSTED A LETTER ON THE 27th JULY SINCE THEN I HAVE BEEN CONTACTED BY TRUE VALID AGAIN ASKING ME TO GO TO POST OFFICE AND PAY 481 EURO TO A JADE LEANNE LAWLER IN FUENGIROLA MALAGA. A WOMAN WHO CALLED HER SELF SUSAN HENDON ASKED WHEN I COULD DO THIS AS THE CHEQUE FOR OVER 12,000 POUNDS WAS WAITING TO BE SENT BY COURIER TO ME. SHE SAID THAT SHE WOULD RING BACK ON MONDAY AFTERNOON TO GET THE REF NUMBER AND THE GET SOME MAN(cant rember name) TO SIGN THE CHEQUE AND CALL ME TO ARRANGE A DELIVERY DATE. LEAST TO SAY I HAVE NOT BEEN TO POST OFFICE AND HAVE NO INTENTION OF DOING SO. I HAVE REPOTED THIS COMPANY TO FRAUD DIRECT AND MADE A STATEMENT.
BRIAN IF YOU READ THIS ANY POSSIBILITY OF GETTING IN CONTACT AS I WOULD LIKE TO KNOW HOW YOU GOT YOUR MONEY BACK.
CHEERS
Dear Robert,
Thanks for the update and all the details they have given you.
A cheque waiting to be cashed? Don’t hold your breath!
Please keep us posted.
Regards
Customer Care
Today, despite the fact I have had a total refund, I received yet another call from Ideal Solutions.
This time the woman called herself Kate and had a Liverpool accent.
She tells me she has a buyer who has already paid £8,500 in to an Escro account waiting for me to sell my membership.
This Kate went on to say that all I needed to do now was to make a small payment of £350 which will go with my initial payment of £1200 and the deal will be completed in less than three weeks.
I told her that I did not have an initial payment of £1200 as my money had been returned.
This amazed her and she said her records show I had paid so all I needed to do now was to make the final payment.
She asked if I was interested in completing the deal so I said I was and if she would like to meet me in my solicitors office then I will complete.
I also advised her to check the Internet and look for any reports of a scam as the Internet was full of their name.
She said she would have the legal; department look on Google and would call me back but said they could not attend a meeting in my solicitors office.
I then asked if she would agree to me attending her office in Norwich with my solicitor who would oversee the deal.
I was told I would receive a call back later today if this was agreed.
Needless to say, no call back has been received.
Do you think I should continue holding my breath waiting the call back ?????
I POSTED A LETTER ON THE 25TH SAYING THAT I HAD BEEN SCAMMED BY TRUE VALID AND I WOULD BE INTERESTED IN HOW YOU GOT YOUR REFUND
BACK.
Hi Brian,
Suppose you are still waiting? What a messy business, they don’t even keep a record of the people that claimed the refund!
Thanks as always for your comment!
Customer Care
I to have been conned by true valid just like the other people here i would be interrested to find out if and how i can get my money back. cheers.
Rob Athey
I TO HAVE BEEN SCAMMED BY TRUE VALID IS THERE NO DECENCY LEFT IN THE WORLD, I DONT KNOW HOW THESE PEOPLE SLEEP AT NIGHT.
THEY COLD CALLED ME AND OFFERED ME £10800.00 FOR MY HOLIDAY OWNERSHIP WITH A COMPANY CALLED DWVC, THEY TOLD ME THEY HAD A BUYER BUT THEY WOULD REQUIRE £1080.00 FROM TO SECURE THE DEAL.
IT SOUNDED VERY GOOD AT THE TIME, SO I PAID IT ON MY CREDIT CARD.
THEY TOLD ME IT WOULD TAKE 4 – 6 WEEKS SO I WAITED, AFTER 6 WEEKS I PHONED THEM AND ASKED WHAT WAS GOING ON THEY TOLD ME THAT THE PURCHASERS HAD PULLED OUT DUE TO TERMINAL ILLNESS, THEY THEN SAID THEY COULD SELL IT THROUGH THEIR CORPORATE DIVISION BUT IT WOULD COST ME ANOUTHER £2000 POUNDS TO COMPLETE.
I SAID I WAS NOT PAYING ANOUTHER PENNY AND I WANTED MY MONEY BACK,THEY TOLD ME NO CHANCE BUT THEY WERE HAVING A PROMOTIONAL WEEKEND AND WOULD SELL IT THEN ITS NOW BEEN TWO WEEKS SINCE THAT WEEK END AND I HAVE TRIED CALLING THEM BUT THERE PHONE LINE IS ALWAYS ENGAGED.
PLEASE CAN YOU HELP ME?
We have been scammed by Truevalid. Very similar situation to Andrew Levey’s,
July 19 2011 3.06 pm. How can we recover our losses? Roy
Dear Roy,
Sorry to hear these people have scammed you as they have done to numerous others.
You can recover the money paid and we are emailing you the details.
Kind regards,
Customer Care
Hi
I too have been affected by this scam. What can I do to report this and to try and get something done about these awful people?
Dear Tracy,
We can help you to sort this out. We are emailing you.
Main thing is you have found us, and you won’t pay them any more money!
Customer Care
Hi Tracey
Yes I did manage to get all my money back, I was one of the lucky ones but it did take threatening them with the police and trading standards to do it.
Good luck with yours and may I ask you to post any results on this Fantastic Blog as it will help others.
Regards
Brian
I was ‘cold-called’ by Diane Parker from True Valid from their offices in Norwich saying that they have a buyer for our DWVC points and that the offer is £4,400. Just to make sure we do not dissappear with the payment without handing the certificate over and to cover legal proceedings they wanted £921 up front and can accept Visa. I would b contacted by Gwen to confirm what Diane had told me.
Gwen called on 08 July at 10:27 to talk through the paperwork and to say that Kate Martin would be calling with another offer of £7,650 as the previous offer had fallen through from the purchaser.
Kate Martin did indeed call on 11 July at 13:36 when she said that £1,600 was needed to secure the transaction but, when everything went through I would be getting the £7,650 as well as the £1,600 and £921 back. They required a bank transfer however, not Visa or Mastercard, and required a tracking number when I had organized it.
I received the Visa statement for this month but the details of the £921 amount were to UK Stock Supplies, Ilkeston. I looked the company up on the web and it is a clearance and bankrupt warehouse!
I have tried calling True Valid but the line is always busy. I have called the Visa company and they say that companies use other companies for transaction purposes – I am not happy with that statement.
Gwen is the laughing lady who I was talking to when they scammed me.
On their email I found the address was that of a company called c/o Norwich Accountancy Services so found the phone number through a Google search and called them.
I told them I wanted my cash back and wanted it fast otherwise I would kick up so much stink the world would know about it.
A man named John spoke to me and said he would get me a refund which he did.
Perhaps you should try that but if you are in UK I urge you no I beg you to please inform Trading Standards who already have this True Valid under suspicion so your report would help so much to close the thieving rat bags down and save so much heart ache for other unsuspecting people.
It is not everyone who is lucky enough to find this blog !!
Brian,
We work for every consumer to find this blog. We are perfectly aware of the benefits of this blog preventing the scams.
We also have a twitter account where we post updates: @Mindtimeshare
Thanks.
Consumer care
Hi Brian
I have just read your comments of the 20th July. Did you get all your money back and how long did it take? I am going to try and call on Monday.
Thanks Tracey
It would seem this sort of scam is never ending.
I have now been approached by another company but this time with a different style of pitch and I am not sure how to deal with it.
It was another cold call and the person insists that I will never be asked for money up front and he went on to say that nobody should ever part with money up front for anything.
All he is asking me to do is attend a meeting with a potential buyer and it is only a short drive from my home.
I have now had an email from him which I have sent to Alberto Garcia but at this time I have not had a reply but expect one soon.
It is only due to this site that I managed to avoid losing a su8bstantial amount of money so I hope they can help me again.