Testimonials from consumers who received their refund!

We want to share with you some of the nice emails we received this week from happy timeshare consumers who fortunately had the money refunded they paid to unscrupulous companies such as Blue Chip, Club Class Concierge, ETOO, etc.

We appreciate there are a lot of consumers who are waiting for a reply of their bank, or already received a negative one and had to go to the Financial Ombudsman, but please have a look at the messages below and don’t stop believing in the fact you will be the next one writing to us with same news!

A refund for monies paid to Blue Chip:

Hi ,

As expected I received no reply from Blue Chip and went on to claim from my Credit Card Supplier. Thanks to your advice, your information and all your help I have today received a full refund from my credit card.

Once again my heartfelt thanks and best wishes

Best Regards

A refund for monies paid to Club Class Concierge / ETOO:

Dear Mindtimeshare

Good news.  We have just been told by Lloyds TSB that they will be paying back the money ETOO took from my husband’s credit card.  My husband has signed a disclaimer and they have not admitted liability (obviously). 

The money from Club Class Concierge to get back from the Lloyds and the Virgin cards now.

We are very happy about the getting the money back from ETOO.  Thank you for your support and help.

Kind regards

Andrea & Simon

A refund received for monies paid to Club Class Services Sarl:

Dear Mindtimeshare
Good news! Despite the pressures from CCC, I (obviously) stuck to my guns and demanded a refund and this has now been provided, just £7 short due to exchange rate fluctuations.
A message to your readers: provide appropriate notice of cancellation, stick to your guns and don’t accept any offers related to ‘the value’ of the deposit just to make them go away.

Congratulations to all!

Did you pay money to a dubious company and would like to know what steps to take to request a refund? Please contact us and we will help you further.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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21 Responses to Testimonials from consumers who received their refund!

  1. dennis says:

    Have you heard of company called tenerife solvency federation

  2. Rose says:

    I was called by orldwide Solutions in Tenerife using the Consumeract75.co.uk webside to say that they can retrieve my £11,000 paid to ILG and £1200 paid to Half Moon Holdings, but they need £399 upfront. Can you tell me if they are ligit. If not can you send me some information of how to go about getting back my money? I also have a cashback certificae due to expire in April 2012.


    • Hi Rose,
      Thanks for your comment.
      We will send you the information by emails on Monday.
      No need to pay more money out, we will guide you on how to get your money back without loseing more!
      Kind regards
      Customer Care

      • Les Weymes says:

        I believe this to be a further scam. I had a call last week saying that an upfront fee was needed to fund lawyers to obtain a repayment of my ILG payment. I asked for a full statement from the lawyers who would be acting and guess what – a promise was made but no statement has been received. Les

  3. karen oldrieve says:

    hi all, had a phone call today from a company called paul harrison legal based in coventry.
    they approached us to say that they could help us get our money back from the scam of ilg in spain 7 years ago. they are not asking for money up front but 10% of what they get back for us.
    does any one know of this company and any one out there had any good results with this company

  4. j reid says:

    you posted on your site TDE services they say that it is not them ,but the address is the sameone you printed so what is going on who is right

    • Dear Mr. Reid,
      Thank you for your comment.
      The consumer Alert we placed is based on information received from other consumers and backed up by documentation, so if the company you are dealing with is TDE Services on the same address, we are afraid it is one and the same company.
      Kind regards
      Customer Care

  5. Hi,unlike a lot here we paid by bankers draft, I have not been to the bank yet to make any enquieries, but is it possible to get my money fromthe bank becasue I paid in this manner?

  6. Helen says:

    I have been on holiday to tenerife and a company called club class services sarl took £2400 from my credit card, my partner and i signed some paperwork and they are ringing me tomorrow to ask for my bank details so they can pay me £8000 of which i pay the credit card company £2400, then the rest to sochalls in london, this is supposedly to guarantee me 7 luxury holidays in europe. after 5 years i get back my 3750 apparently? Is this a scam?

    • Dear Helen,
      Thanks for your message.
      On this blog there is an article about Club Class Services Sarl and also about Club Class Concierge.
      We are sending you more information by email.
      Kind regards,
      Customer Care

      • ray says:

        I too have just returned from Tenerife with more or less exactly the same story as Helen (only the amounts differ)
        Have I been ripped off?

    • Hi Helen, this sounds very much like what happened to us, well nearly exactly, we forked out £7000.

      It’s a mine field when you try and track down who actually is responcible.

      i eventually went to the following site and made a formal request to them as i am sick and tired of going round in circles.


      hope this help, cheers

  7. Peter Stotesbury says:

    Thank you i have called CSG asking for details of the legal firms they use, details of successful claims, and proof they are genuine they have yet to provide any of these. Peter

  8. Peter Stotesbury says:

    Hello i have a very similar story, this morning i am being asked for £1600 to recover about £16000 through legal action against the banks which allowed DWVC etc to porocess money via cards and transfers. the name of the company is Claim Specialist Group (CSG) 10 Churchill Square Kings Hill Kent ME19 4YE 01622804988. They are asking for £1600 up front to recover my money and will use uk Lawyers to process the legal side. Have you any feedback on these people ? I have also been contacted by Ideal Solutions offering to help me to solve my time share problems? Thanks Peter

    • Hi Peter,
      Thanks for your message.
      That is a lot of money upfront!
      There is a warning on our blog about this company and other so called claims companies, where the question always arises on how did they get your details and what guarantee do you have on success?
      We will send you more info by email.
      Customer Care

      • Lorna says:

        I have been contacted by a company calling themselves XYZ Solutions in Tenerif who say they can get back my £7995.00 I paid to Incentive Leisure Group/DWVC. They have been recommended by the European Complaints Department. Solutions Email me under the name consumeract75.co.uk

  9. Les Weymes says:

    I am being chased by UK Holiday Consultants based at Furness Building Park, Barrow in Furness LA14 2PE Tel 01229 346001. I am sceptical having been scammed before. Briefly in November 2003 I bought a holiday ownership licence in a Cotswold project (Stouts Hill). My circumstances changed and trips to the Cotswolds were no longer beneficial. I was contacted by Incentive Leisure Group and agreed to attend a presentation at Walton on Thames and before agreeing to sell my licence I secured confirmation from Incentive Leisure in a letter dated 30 September 2008 which stated “This letter is to confirm that our transfer agents are familiar with the correct legal procedure to ensure that the transfer of your ownership and management fee is absolute and final” In November 2008 I sold my ownership to them and paid £6200 for a 5 year membership to 2014 of Designer Way Vacation Club DWVC linked to a REDEMPTION CERTIFICATE. In May 2009 Stouts Hill Club Ltd informed me that Incentive Leisure Group had had paid the maintenance fees. In June 2010 I requested my money back from Incentive Leisure having been told by Stouts Hill Club that I was still the registered owner. I did not receive a reply.
    The 2010 maintenance fees invoice was forwarded to Incentive Leisure Group on 27 April 2010 and on 30 April 2010 Incentive Leisure Group confirmed that they would deal with the maintenance invoice and also confirmed that a transfer was taking place with a Mr Ray Mortimer of 219 Pitshanger Lane LONDON W5 7RG which they were to chase up the following week. In February 2011 Half Moon Holdings contacted me saying that they had a buyer for my DWVC membership at a value of £4500 but I would have to make a refundable payment by Credit Dard of 1,395 EUR which was paid on 15 February 2011. Surprisingly the purchaser fell by the wayside but they claimed to have found another purchaser. I was informed that the money would be paid into my account and that an officer would call to see me to collect my documents after which the deposit would be returned to my Credit Card account. Guess what – the correspondence ended.
    In April 2011 I was contacted by Offshore Solutions who wished to follow up the Redemption Certificate saying that I would have to attend a meeting in Tenerife with a qualified reclaim consultant – I challenged this but eventually agreed to visit Tenerife in June 2011 when I then found out that the real reason for the meeting was to persuade me to divest my DWVC membership into RCI points at a cost of £6570 + £1000 for legal and administration fees. To make this additional payment I would require a loan which has been declined by 3 banks and following this up I find that Stouts Hill have awarded me with a CCJ for non-payment of maintenance fees (all being sent to an address which I left in May 2009.
    Its like riding on a nightmare merry go round which appears to have come back to bite me. I now have UK Holiday Consultants saying they have a purchaser at £4500 but to proceed I would have to pay a REFUNDABLE deposit which they say is to ensure that I hand the papers over – who trusts who?


    • Dear Les,
      Thanks for the message.
      You have found us, that’s a positive.
      The above story, is impressive and upsetting but similar to others and luckily also similar to others who now have got their money refunded.
      So we are going to send you all the info and start working on that.
      For the moment, please keep away from companies who cold call you, make offers that seem to be too good to be true and ask for upfront fees.
      Customer Care

  10. Dear alberto

    i recieved my money back from club class conciage and also from clubclass from 2008 thanks to your help keep up the good work
    thanks again wullie d

    • Dear Wullie,
      Thanks for the message with this tremendous good news! Congratulations!
      Kind regards
      Customer Care

    • brian vidler says:

      hello alberto,i am pleased to see some positive results. as for myself i am still needing guidance for claim against ilg.have spoken to consumer direct,who then gave me phone number of tca,although being misled by ilg,tca tells me i have no claim until my reclaim certificate matures?we were lied to by ilg re maintenance fees passing on to children,also amount of reclaim we would get back. we had diamond points they would take on.we were lucky here ,it did actually happen after 2 years and a lot of worry.bye for now brian

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