The nightmare of the so called “timeshare exit strategies” a true story…

This is a true story as send to us by a consumer who has turned to us for help and advice. Sadly this story is not a one off and a lot of people reading the blog will recognize their own story in here or a part of it.

Mr. and Mrs. Smith are point’s owners, and after many years of happy holidaying at the different resorts of their club, due to a change in their circumstances they decided they wanted to dispose of the points and were initially contacted by Incentive Leisure Group for a meeting.

This is their story:


Designer Way Vacation Club

“We went to a presentation in Milton Keynes on in 2009 and were told that our points were “not of any value but if we could convert them to weeks and joined their “Designer Way Vacation Club” (DWVC) there would only be an annual fee of £75 per year. In order to join DWVC we had to pay £15500 which would fund their legal team to transfer our original membership to them, as they said our resort would not transfer them readily and a legal battle would have to be fought.

This money was included with the cost of our points in an amount totaling £40230 which was to be reclaimed in 2013 (not guaranteed but we were told that previous amounts paid out had been approximately 75% of Reclaim certificate total.)

The Reclaim request had to be sent with very strict conditions to RECLAIM ltd

Unfortunately we fell for this and paid up and then continued receiving notifications about our original membership as there seemed to be a delay in the transfer to DWVC.

DWVC claimed our resort really dragged their feet and THIS TOOK US 2 YEARS to do the transfer to weeks and when we went back to DWVC we could get no reply until we heard that they had gone into liquidation and told to contact Reclaim which we did and received a reply from a Malcolm Willis stating that our claim was valid and they had received our certificate and all was well.

The original membership remained in our name and we were owed all maintenance fees of the past 2 years…

We are not very sure of the validity of our Reclaim Certificate”



In March 2011 we were contacted by a company called International Timeshare Refund Action (I.T.R.A.)

ITRA told us that they were attempting to change the current legislation regarding Time share and Points Holiday clubs etc. who were increasing their management fees each year at alarming rates.

We went to presentation in Nottingham in April 2011 and having given all our details were told that they would include our case and that if we wanted to rid ourselves of the weeks, that we now had, a holiday company was working with them to take on our weeks and offer them to their customers .

We agreed to talk to this company “Club Class Services Sarl” who were in the same hotel at the time

They also told us of the legal hassles that would ensue when they approached our resort and asked for £6150

My wife and I had serious doubts over this as I stated that we were doing just what we had done before with DWVC but we agreed we had to get rid of the membership once and for all so I reluctantly agreed (Stupid Fool)

Club Class Services Sarl took possession of our Membership Certificates and we signed a transfer agreement. We were told that Club Class Services Sarl would pay our management fees for 2011.

We paid the money and six months later we received a letter from our resort stating that we could not use our membership until we paid our management fees. We replied telling our resort that we had transferred our membership to Club Class Services Sarl and we no longer owned with them and sent a copy to Club Class Services Sarl deeds department.

Following further letters from the resort it now appears that there is a get out clause and weeks can be sold or at easy got rid of through legitimate Resale companies.

I have received no reply from Club Class Services Sarl deeds department or from the E Mails that I have sent to Miss Jane Clark their so called Customer Care manager….”

The above story is one more example of consumers being duped by companies like DWVC and ITRA who make big promises to dispose of their timeshare against a fee, and the consumer ends up paying thousands of Pounds and finds himself with a worthless membership he didn’t want in the first place and a lot of trouble with their original resort as the membership remains in their name and maintenance fees keeps on adding up…

Unfortunately these companies are clever enough to register the company in tax havens like Gibraltar or Seychelles which makes it extremely difficult to go against them as legislation in those places is totally different to the one in Europe.

And what happens if they go into liquidation….all is lost….it happened to DWVC so it could happen again…

Have you had an invitation from ITRA or EFTAG ? Please let us know!

Other articles about the above mentioned companies: European Fair Trade Advisory Group – the new Class Action  Club Class Concierge, ITRA and their fronts.   ITRA, “Consultancy Appointment” not as innocent as it sounds!   ITRA obliged to refund money to an unhappy timeshare consumer!   ITRA reserves the right to offer you alternative products during your consultation Club Class Services sarl, a name to watch out for!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Canary Islands, Club Class Group of Companies, Costa del Sol, Mediation services, Warnings and tagged , , , , . Bookmark the permalink.

15 Responses to The nightmare of the so called “timeshare exit strategies” a true story…

  1. sylvia says:

    like the true story with itra and club class the same happened to me,i went to BEWLEYS hotel manchester airport in january 2011. i have just had to pay £110 to RCI because club class has not paid this bill i also have another bill of £460 to pay because again club class have not paid it RCIhave threatened me with a court case

    • Hi Sylvia,
      We are sorry to hear that you’ve paid them money and now your club is claiming you the money for the fees as obviously you are still the owner.
      We will send you more information and let’s see if we can help you further.
      Kind regards
      Customer Care

  2. susan says:

    I joined time share regent vacation club Bali I want to know how I get my money back?

  3. Gordon Campbell says:

    Anybody had dealings with United On Line and TS Consultants. United said they had a buyer for our timeshare points and required a retainer as a sign of goodwill and it would be returned on completion of sale. Received forms etc and an offer Offer fell through but fortunately they had a Corprate company (TS Consultants) who would buy our points ( at a better price) Received phone call which said to finalise transfer we had to go to Fuengirola on a 2 day trip at our expense to sign transfer papers. Payment to be comepled shortly after that.

    • Dear Gordon,
      Thanks for your comment.
      These companies are NOT to be trusted, and going to this meeting will be another presentation of a discount membership or something else to make you pay more money.
      Kind regards
      Customer Care

      • Gordon Campbell says:

        Thankyou It would seem United On Line has had phone disconnected. Going to contact Visa company to see about getting retainer refunded. Will let you know how we get on.
        Kind regards

      • Hi Gordon,
        Thanks for your message, please keep us updated.
        Kind regards
        Customer Care

  4. stanley James Thomas says:

    Stan J Thomas
    23 Furness Road
    M41 0UQ

    Having read you true story, it is uncanny have close it was to mine.

    Age 72

    In November 2009, I became involved with ILG and Surrendered 4 time shares, 1 x Fixed Week, 1 x Floating week +RCI Points, and 2 weeks Diamond Points.
    This deal included me paying £9000.00p and becoming a member of Designer Way Vacation Club.

    All appeared to be in order, and as instructed when I received notice of maintenance fees, I duly forwarded them to the ILG deeds office in Gibraltar.

    In February 2011 I received a letter from administrators telling me that ILG had gone into Liquidation.

    I made my own personal enquiries with regards to this and found out that the owner had been killed in an accident and was the cause of the company going into liquidation.

    I contacted the administrators to enquire if the Surrendered deeds had been transferred to ILG, the result of course came back in the negative and the deeds have since been returned to me..

    I therefore found myself in the position of owing 2 years worth of maintenance, on 4 weeks of timeshares. This I am trying to honour.

    The administrators informed me that DVWC was still active as was my Reclaim certificate.

    I put this down to bad look.

    Oh what an idiot I was.

    Early last month I was contacted by a company “Club Class” who wanted me to take part in Taking Time Share companies to court, with a view to getting some compensation for misrepresentation.

    I attended a meeting in Chester, and was asked to give a statement of my experiences with the purchase of my timeshares.

    I was then asked about whether I wanted to get rid of my time shares, and was told more or less the same as ILG, I told them about that and they said that I Had been unfortunate in that the owner of ILG had been killed in an accident ,and said, other than that it was a legitimate company.

    I fell for it, and went ahead and Joined their scheme. Paid out another £6200.00p and joined “Club Class”. “What a fool”.

  5. michael hudson says:

    i have today been contacted by half moon holding but thank god i read your email before yours michael

    • Bridget says:

      I was taken in by Half Moon Holdings but cancelled and got my deposit back minus 20%. Stupidly I think I have just fallen for an almost identical scam! I tried to cancel and was then talked into continuing on the promise that they would have to repay the full amount if they do not sell the points. The name of this company is Excalibur. Has anyone heard of them??

      Bridget Capewell

      • Hi Bridget,
        There is a blog article about Excalibur Sales and Marketing, just go to the search box and put in Excalibur.
        We will send you also information by email and explain how we can help you claiming back the money paid.
        By the way, why settle for the 80% on Half Moon? You can also claim the remaining 20%
        Kind regards
        Customer Care

  6. stubie says:

    Been there, done that (ITRA) nice offices near Chester. Second visit to an ITRA presentation, at first one, after providing all the details of the variuos scams we have encountered and paid out for in the past and why RCI did not totally live up to our expectations we paid a £1000 intial amount. When we returned home we had second thoughts about coughing up more to Club Class Conceireg . A couple of months ago we were invited toa a “follow up” meeting (as we told them we had already registered for the class action. Much the same procedure, then went upstairs (posh office) only to find the walls covered with posters about Recliam and Club Class whatever. Went through the form, once again reiterating what we thought about RCI and then lo and behold..if we paid x we could do this that and the other..Guess what ? We least we only wasted our petrol ..Oh did get the £1000 back the first time round, which is a first in respect of other times.

    We have had the lot thrown at us ..just fly out to this deposit…send your deeds etc..special currier..amount to cover legal fees to show trust..and have fallen for it in the past but now just say that we have disposed of our time share / points ..”Oh how did you do that then ??..reply That is our business.

    Have come to the conclusion that RCI is not that bad afterall and if you use your points carefully, may asell stick with them.

    • K Goodwin says:

      I have been cold called by Ramirez & Ramirez who say they are Legal Consultants wanting my help to sue timeshare companies such as ILG & Designer Way Vacations. They have e-mailed me their company dossier and a letter and will ring again next week. The letter says they want copies of proof of payment, correspondence and purchase agreements and contract.

      I have just googled them and it appears they are a scam compny too – am I right?

    • Dear Stubie,
      Thanks for your message.
      Really glad you got the money back, that’s not very usual coming from them.
      Like your strategy to get rid of the calls, good one!
      Kind regards
      Customer Care

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.