Numerous consumers have been called in the past weeks by a company called The Solutions Group.
This company is based in Tenerife, Avenida Del Claudio, Delgado Diaz 101 Las Chafiras, San Miguel De Abona 38620, Santa Cruz De Tenerife España
Phone number: 0203 1377214 & 0203 137 3970
The website they quote is http://www.consumeract75.co.uk./ and although there is not a real display of name it states “Consumer Solutions”
The terms and conditions they send out to the consumers actually mentions another name, Timeshare Exit Solutions – TES, www.timeshareexitsolutions.co.uk a company we already touched on in this blog http://wp.me/p1kmoi-91
The service they offer is explained in their terms and conditions: “The agent will represent the client in all administrative matters in order to guarantee the highest effect on your claim for breach of contract, misrepresentation and mis-sold selling on your Timeshare/Holiday Club within the means provided by Consumer Credit Act 1974 section 75 and also registering your complaint with Econsumer.Gov Cross Border Control which is the site for consumer complaints in foreign countries.”
For this service they request an upfront fee and they even recommend the customer to pay with credit card for their own protection.
The Solutions Group is cold calling their customers without a clear explanation on how they obtained their personal data including their membership details. Nevertheless they do claim in their terms and conditions that “Under the Data Protection Act 1998 and as such, any information concerning the client and his/her respective records may be passed to third parties for the purpose of the claim. Also, clients’ records are regarded as confidential and therefore will not be divulged to any third party, other than the respondent or other bodies used by our association if legally required to do so to the appropriate authorities.”
So how comes this Data Protection Act wasn’t honored when obtaining the clients information in the first place?
What the consumers need to be clear about is that first of all there should be no cold calling for a service like this and it is obvious that when a company seems to hold this kind of data of a client, this has not been obtained through trustworthy sources.
Claiming under the Consumer Act 1974 is regulated by certain guidelines i.e. the payment must have been done by credit card and there are 6 years to claim from the date this financial transaction took place. The consumers’ needs though to proof he was mis-represented or a breach of contract has taken place.
If a consumer reunites these conditions, they can easily do this claim for themselves and there is no need to involve a company for doing this. One of the reasons the agent from The Solutions Group gave to the customer of why he should their company to do this claim is because claiming through them will be quickly and doing the claim as an individual will take years.
We receive daily emails from consumers who have claimed under this Act after asking us for advice, and we can assure you it has NOT taken years and indeed a couple of months, with no costs no upfront payments.
Have you been approached by The Solutions Group or Timeshare Exit Solutions? Please let us know.