ITRA and their “Exit Strategy” strike again!

Although we have seen comments about our blog, which put a doubt to the fact that the stories we tell are real or not, we confirm that unfortunately for the victims the stories are real!

The next paragraph is literally copied from a letter we received from a Timeshare consumer who wrote to their resort in distress as they realized they had been fooled!

“We attended a meeting at Bretton Hall Buildings, Chester, Cheshire in relation to a “Justice for timeshare “meeting. I believed the purpose of the meeting was to discuss a ‘No Win – No Fee’ claim in relation to rising maintenance fees.

During the meeting with the Consultants, the purpose of the meeting changed and I was made to feel scared that my children and grandchildren would be left with extensive bills to pay in the future due to a clause in my timeshare contract ‘Perpetuity’ – a phrase the consultants used.

I felt pressured into making a decision to sign documents surrendering my timeshare and sign a cheque for £1000 with a view to paying a further £5975. I also left my membership certificate for my timeshare with their consultants.”

Reading the above, most probably a lot of consumers identify themselves with this story.

Looking at the contract these consumers signed, the following terms and conditions appear: 1. Your Contract is with Club Class Plc, whose business address is: Garrison House, 3 Library Ramp. P.O Box 1323. Gibraltar. (Read our blog with the findings on this address:

2. The Laws of Gibraltar shall govern mis agreement. (Well ITRA is registered in the Seychelles, not in Gibraltar!)

3. I / we understand that I/we have applied for membership to Club Class administered by Club Class Plc and understand the associated benefits of the membership level I/we have applied for…

So what we have here is a contract for a Club Class Membership!

What happened to the “Exit strategy”?? No win – No Fee…well they took £6975!!

And what address should a consumer write to if he feels he has been sold something wrong? To Garrison House in Gibraltar? We know they are not there? To the Seychelles? Or to Fuengirola in Spain, the Calle Inca where they are actually based?

We for a start would recommend everybody to write to Trading Standards in Cheshire where these meetings take place, as the authorities should at least be aware of what is happening in their area! We have already send details before and we will do again:

Trading Standards

Have you been at an ITRA meeting? Please let us know.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Club Class Group of Companies, Costa del Sol, Warnings and tagged , , , , . Bookmark the permalink.

24 Responses to ITRA and their “Exit Strategy” strike again!

  1. Margaret says:

    I was fooled into agreeing to hand over £5500 to get out of ny anfi timeshare in feb 2014 and promised a big refund by steven john iv emailed them on many acations but never get a reply a total waste of money i worked hard to get i have got out of my timeshare but not expecting a refund as promised

  2. Mary says:

    Wewent to a meeting from Timeshare Release or International Timeshare Refund Action Ltd in Lever Street Manchester. We were trying to get out of our contract with Diamond Resorts and were told that this company were working on behalf of ITRA who were very successful with RCI owners. We signed various documents and have been contacted by customer service to sort out paperwork and do a bank transfer for £4280.00 to be sent to Sochalls LLP Owners Action (GBP) in Staveley Chesterfield. The person we saw was a Jon McKenna. On reading different accounts of ITRA we think we have made a mistake and do not want to go ahead. Any advise. We to are pensioners and my husband is in ill health.

    • Douglas says:

      Dear Mary, We went through a similar experience with Jon McKenna at Lever Street and handed over our deeds and signed a contract but smelled a rat after we got home. We have paid no money but would lke to see our deeds back and a certain gentleman behind bars.

  3. Conroy says:

    I have paid itra £500 on a credit card as a deposit on disposing of our timeshare liabilitys they have contacted our resort and trust and have said they can complete the deal we have not signed or received paperwork we have been told not to mention names or to contact our resort or trust ?? What should we do??

  4. Mary says:

    We have been similarly affected by ITRA and Steven John. He assures me every time I phone that everything is in hand but always asks me to wait a further 2 weeks!

  5. Sandra says:

    I have been dealing with Itra since last year and now find after having a meeting with them and leaving my deeds and a deposit, the balance having now been paid, that we are unable to contact them. I have been in contact with Sochalls who managed to get someone from Itra to send me an e-mail saying that a Steven John was in the middle of the transfer and all would be complete in a couple of weeks, that was in February of this year. I have now received the maintenance fees which should be paid by Itra but cannot contact them. I have e-mailed both Sochalls in London and Itra at Slough and am awaiting a reply but I won’t hold my breath. I am so angry with these people for what they have done to us as we are pensioners and cannot afford to lose this kind of money.Any help as to whether we can regain some of our lost money would be very much appreciated. Thank you.

    • Mary says:

      I contact Steven John regularly on 02084329820. Please let me know if you succeed in getting ITRA to fulfil their promise. Regards Mary. Also a pensioner!

      • mitchell says:

        After being contacted by a Steven John I redialled the number that he gave me and its a PO box number its not even in a phone box I did wonder as I could hear cars flying by when I said as such he just said he had to go outside what a lie

  6. Dianne says:

    Has anybody been approached by ITRA direct to dispose of a timeshare? Following the usual registration with ITRA and the meeting with Bridge Consultants in Maidenhead, we were contacted out of the blue by an individual calling himself Steven John from ITRA who said that ITRA were offereing a service and there was a “window of opportunity” to cancel timeshares. There was, of course, a fee – £750. £250 up front and £500 on completion. All correspondence was carried out via Sochalls Chartered Accountants in Wimpole St. We paid our £250 on a credit card and sent all the information and documentation he asked for then, after a few weeks, he called again and said our timeshare was cancelled and that he was taking the final balance from our same card. Both payments went through to ITRA at Fuengirola. Great, fantastic – we celebrated. Until some weeks later when we heard from our timeshare company that somebody had tried to sell out timeshare but the company’s lawyers had not allowed the sale to go through. This all happened September/October 2011 and since then nobody at ITRA will talk to us about it and Sochalls say they have no information on ITRA and are contractually only a “postbox” for Steven John and are not allowed to reveal his whereabouts!!!

  7. Glenys says:

    i have been rung by this company to attend a meeting in Chester i am glad i looked them up first and found this i want to be rid of my Diamond Resorts points but each company claiming they can sort it are again just more crooks

  8. Mr Robert says:

    I Have just been in contact with a company called HR Direct saying they have sold my Platinum membership with Club Class ,They say they need a security payment of £1200.00 to ensure i hand over the membership cards and certificates then they refund the money back .Have you had any dealings with this company .Your thoughts on this would be grateful .They are ringing back at 12 today Regards Bob

    • Hi Robert,
      Have a look on the blog and put in the search option Holiday Rentals Direct
      There are numerous comments from consumers who have been talking to this company!
      Upfront fees are not allowed as per the Timeshare Directive, and HRD should know this.
      Kind regards
      Customer Care

  9. Jim says:

    We have just got back a similar meeting in Benalmadena Spain with E.F.T.A.G.who were to claim against Macdonald Resorts on a no win no fee basis. They used the same tactics about children and grandchildren having to pay maintanence fees. (Is this true?) We paid nearly £2000 leaving nearly £4000 outstanding. Since arriving home we have learned many bad things about them from Trading Standards who advised us to stop now.The company handling the financial side is based at Garrison House in Gibraltar. Any advice greatly appreciated.

  10. Gary says:

    Hi all, I have just been informed by my Credit Card company that Club Class concierge have contested my refund, and that i now have to prove to them that i have a right to that refund, otherwise I will have to pay it all back to CCC.

    Seems I will never be rid of these people.

    Any help would be appreciated.

  11. Paul, Wirral says:

    Have been to a meeting in Cheshire with this company on the basis of the legal action being taken we were told against RCI. However it did not take long before we realised it was another con when we were told that our DRI points would have to be converted back to weeks and all this would cost.
    We quickly told them we were not interested in throwing more money down the drain and left.

  12. chelle says:

    I have been reading the messages and they sound very similiar to my parents story. They attended a meeting in Livingston in Scotland under the understanding that ITRA would take legal actions against RCI on the miss selling of timeshares. They then found themselves talking with Club Class International and foolishly believed the horrific stories about children and gran children being left with debt from the timeshares. After handing over a significant amount of money a year later we still own the timeshares with no title deeds and recieving phone calls from ITRA and HR Direct asking for money on the gaurantee that our timeshare would be sold and we would get our money back.
    Any advice would be greatfully appreciated and further action we could take??

  13. Janet D'Anzi says:

    My husband and I had a similar experience. In November 2011 we received a phone call offering us £7200.00 for our Diamond Points. All we needed to do was to go to a meeting with a company called Blue Horizons in Fiengirola, Spain and costs of flights and accomodation would be refunded. We were persuaded to “sell” our membership because of the high maintenance fees and the fact that this would be passed on to our children. But we had to wait 3 years and claim the money from Cashback Europe. Off course there is no guarantee how much you get back – it may only be 12% which is approx. £1000.00. They were very persuasive, telling us that we needed to get out of the membership.However, not only did we receive no money, we were also asked to pay £6200.00 solicitors fees for the work involved. We paid £1.500 on our credit card and left our membership certificate with them. On returning home, we realised that this was probably a scam and contacted our credit card company. We have just written to Blue Horizons to cancel the agreement as we were advised that we are entitled to a cooling off period, but we don’t know how it is going to end.

    • Hi Janet,
      Many thanks for your comment.
      The name Blue Horizons is popping up a lot of times lately.
      We will send you an email with more information and please also let us know if they agree to refund.
      Kind regards
      Customer Care

  14. Gary Jenkinson says:

    Did they still mention Club Class International as the company taking over?

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