Redemption of Reclaim Voucher through ?

A consumer Alert goes out for cold calling with contact number 0871 246 5617 and 0845 5577 254

This apparent “new” company is cold calling timeshare consumers who are in the possession of a Reclaim Voucher and are offering mediation for redemption of this voucher.

They even offer this to those who have already tried to redeem their voucher and failed! So presents themselves as experts in the matter.

For all this great service they do need an upfront fee though which they kindly call “legal fees”, and to be paid into an account under the name of Red Rock Marketing!

This company we know too well and their dubious resale offers have already been explained in a previous blog:

Strangely enough on their website there is no mention of Reclaim Voucher redemption and it is all about timeshare resale. Maybe they got hold of a list of ILG/DWVC members and thought it would be a nice change of scene doing this dubious offer?

The Terms and conditions are surely not to be missed though! Especially the ones below:

4.      Timeshare Disposal act solely as marketing agents and as such cannot be held responsible or liable in the event that the voucher fails to be redeemed. However Timeshare Disposal will continue to resolve any issues and will guarantee to secure a resolution within 31 working days or return your legal fees.

5.      In the event of an offer failing to complete, a second offer made will be made of similar value than the original offer via Timeshare Disposal or an associated company, whether it is by an individual or corporate entity. Should a second offer be refused, Timeshare Disposal will be deemed to have fulfilled their obligation to the contract.

9. acts solely as intermediaries for the Red Rock Group Apartado de Correos Po.Box 31, Benalmádena Pueblo, Malaga, 29639, Spain.

So what happened to the guaranteed redemption of the voucher even for those who have failed already before?

Adding up the facts, cold call, dubious guaranteed offer, upfront fees and terms and conditions where the guarantee has vanished…we would definitely recommend to think twice before even considering to go ahead with this one!

Have you been called by Timeshare-disposal from 08712465617 or 08455577254 ? We would like to know!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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30 Responses to Redemption of Reclaim Voucher through ?

  1. We have been totally taken in, we were cold called by an Anne Brown saying she was representing timeshare as long ago as November 11 who promised to cash in our euro voucher cash backs,amounting to £21ooo She asked my husband for £990 to pay for legal fees and would we accept 2 and a half thousand pounds reductionfrom the original amount so that the transaction could be completed quickly My husband sent her the money…We then had to sign release forms in January. when nothing happened we tried contacting them several times but got no reply to messages untill this morning when a Mary taylor rang to say we would get our money the 2nd or 3rd week in March.. What can we do to redeem this money? or indeed how can we go about getting the money from Spain? We are both pensioners and not very well wnd are extremely worried and upset, Hope you can help

  2. David Tree says:

    Why do Bank and Credit Card companies give these people credibility, I understood there approval by dealing with them was a form of verification, but then what do banks care about their customers, as long as the fat bonus is there, who gives a dam.
    If they took a stand how many million’s of pounds of peoples hard earned savings would have been saved by now.

    • Hi David,
      Many thanks for your comment, we totally agree with you.
      We aim to get credit card companies / banks to be more alert on refund requests and do more investigations when they see a certain company is getting a large number of these requests from consumers who all tell the same story. This should not be that difficult! And certainly take the credit card facilities away when they are too many strange requests.
      It is costing millions indeed!
      We are in close contact with police, Trading Standards, ECC..but we need the banks to come on board.
      If somebody has any contact details for people that might be able to make a change, please feel free to email us!
      Kind regards,
      Customer Care

      • Colin and Toni Hunt says:

        You have to go right to the top, I have previously written personally to the Chairman of both Lloyds/TSB and Abbey National (as it was) over other matters and they have both produced positive results when speaking/writing to lesser mortals over many months have failed.

        How about the press, Sunday Mail or the Mirror seem more than interested in consumer rights, give them a crusade they can lead, like PPI and others and they may be able to assist with more resources and contacts.

  3. David Tree says:

    We have had numerous calls regarding the reclaim vouchers and regarding selling our club class concierge membership from Timeshare Disposal’s Sean Davis and quite a few others, I take great delight in stringing them along, after all we have to get some pleasure from this unfortunate mess, after appearing to be suckered in after quite a few calls saying my wife is out my husband is out etc.getting them to waste there time calling back , eventually after sucking them in just quietly saying completely out of context to the conversation “how do you sleep at night taking peoples savings”, they of course protest, then say,” I hear what you are saying, you are nothing but scum, now “F.O.” the shock is audible.

  4. JOHN GREGSON says:

    My wife was contacted by this company today. Ann Brown wanted £700 upfront for Spanish Tax. I will be telling her where to go in no uncertain terms when she calls tomorrow. Thank goodness I found this site as well as taking legal advice

  5. debbie says:

    can anyone suply me with a copy of the terms and conditions on the reverse of a reclaim voucher. I have sent mine off without (SILLY ME) taking a copy

  6. Beryl Beavis says:

    i have just been contacted by timeshare disposal. they need upfront fee of £995. Their phone 08455577254. Bank transfer with all their details. how on earth does one find out how to reclaim from clubclass if there is a pot of money. Beryl

    • Mke Charlton says:

      Hi Folks,
      I have just had the same company phone me , only they insist on being called Timshare disposal S.L . They say they are acting on behalf of the Spanish Government, and this is why they need £950 for taxes and legal expences. The guy I spoke to was called Frank Saunders. I sure wish there was a legal decent firm out there that could get our money back without all this cold calling. It’s driving me mad

  7. Colin and Toni Hunt says:

    Like Linda Cope above we have been contacted today by Steven Thompson/Wendy Phillips of TimeShareDisposals regarding our Reclaim voucher – talked a lot about the Spanish Government but unable to tell me who controlled the £65.5 million held in the 2 Reclaim accounts in question- how on earth can anyone sign my cheque if they do not have the authority. When pressed for more information she refers to her manager but they are never available to talk to me. All of the other points that Linda speaks of were the same but my reclaim was only at 65% – should have asked for more!!!!
    Oh yes upfront fees of 784 euros – no chance. When the email arrived it gave little information on the Bank account other than with Santander so I will not be able to transfer the funds – Oh dear what a shame.

    When all this started I could not get off the phone fast enough- 3 years later I make a point of keeping them talking for as long as possible and getting them to send me written confirmation – after all they are paying all the costs and the more thay pay the better I feel.

    Thanks for all the help and information, I still think the banks and credit card companies should bear some responsibility for allowing these crooks to operate, if ILG did not have a CC license then we would never have lost £8,000 and you would stop a good % of the scams

  8. Darren Killen says:

    Thanks for posting this on your site, my mother and father bought into the above mentioned Club Class Conceirge and never got they money back and after a number of companies claiming to get there £9K back, Timeshare called stating that Club Class are now in administration and citing that they can recover their money but only if they pay £2500 to the tax man. After my mum told them to take it out of the money already owed the woman said she would look into it. On phoning again she reduced the money to £990 a figure some of the users above have mentioned. I told mum to wise up and cut their loses. I said i would google it and finding this site my suspicions are proved right. Thanks. Good luck to everyone and for the con artists, what goes around comes around.

  9. Linda Cope says:

    Had Wendy Phillips of Timeshare today informing me she could get back 72% of the value of my reclaim voucher. Only a short window of opportunity before spanish tax clamps down and fraudulent ILG/DWVC monies get swallowed up. I need to pay 724euros up front which i transfer into their Santander account and the spanish lawyers will do all the work. I would have to go a notary (whom they would nominate and must be no more than 5 miles from my address)to verify my identity the whole process would take 30 days. After I have received my monies and they’ve cleared I have to send my original reclaim certificate to them. They have had 7,500 people who have had cash back and a few who had had their monies returned.
    On another note, DWVC require an annual fee,to continue membership presumably no-one pays this?

  10. Philip Mann says:

    Thanks for the internet and honest people We were in as simular situation we were sold a cash back for £27500 which consisted of two time shaires R C I points and £14000 cash and docomented proof we would get paid out 100% after five years the date arrived and we followed all instuction and had a reply that we had been sucesfull after waiting sevaral monthes we recived paymeny of £4300 dissppointed We were estatic when we picked up the phone and told we should have been paid 80% of the voucher and Timeshare- have been appointed to despose of all of cashback assets I spoke to a woman who said she was in Leeds and in a very rushed voice told me how it works and thay would send me a contract. That didnt happen an e mail arrived with a attachment which i could not open but the message on the e mail was they wanted £985 sent to ther bank in Benalmadena I wont be doing that after reading this Thanks for this

  11. Mr S says:

    09/01/2012 I have just had a call from Gavin Jones from Time Share Disposals telling me he can recover £37600-00 unpaid from my Cashback Europe Vouchers given to me by Club Class Concierge when we paid for membership in August 2008 in order to get rid of our Club La Costa time share points One voucher was for £ 50000-00 and one for £ 5000-00 we did actualy manage to get £8409.22 from Cashback Europe in November 2011 but he claims he can recover the remainder if i pay him legal fees of £ 990.00 he is going to ring me on Wednesday 11/01/2012 for confirmation I have transfered the money to their bank in Benalmadena so that they can process my claim. He is going to be disapointed thanks to your website


  12. john & Trish says:

    We too were duped by Club Class and upgraded our Concierge to Elite – real suckers!!!!! But, believe it or not we have received a payout on our reclaim certificate, (money we had written off). Not as much as they said we would receive but a few thousand – so maybe all is not lost. Keep your hopes up out there, those of you that hold them!!! Maybe, with the help of sites like this one we can beat these b********** who feed on others. Even when you ask for confirmation of intent it can be fictionalised. You can’t believe everything on the internet and with lawyers getting involved it makes it even worse.

  13. william says:

    I recently left blogs regarding Holiday discount direct & Key properties, but what about Timeshare disposal. Are these genuine?

  14. william says:

    I have paid legal fees to Holiday Discount direct. How do I go about getting my money back. or have I lost it? They have asked yesterday (5/1/12) for a further £1123 for spanish taxman which I have not paid. Have tried ringing them, but the lines are always busy & I do not get a reply from e-mails

  15. Anon. says:

    I have been receiving calls from Dominic West – TDE Services 0844 9911507 offering to reclaim monies paid out to a company called Half Moon Holdings which we had the misfortune of dealing with some months ago. Needless to say I am very sceptical but he encouraged me to investigate on the net for “Timeshare Disposal Experts”, that’s where I found this very useful site……..

  16. Robert says:

    UPDATE to 15 Dec 2011 posted 10:30PM
    Got my “senior advisor” call from 08712 465617 ANNE BROWN (Irish Accent) at about 10:15hrs this morning.

    She advised that the Spanish Gov’t had charged her company “Timeshare Disposal” with redeeming monies on behalf of “thousands” of people worth “millions” of £sterling. Unfortunately they were only able to recover 80% of the money because the “nasty” Spanish taxman wanted his cut too!!! She also advised that Timeshare Disposal would not be charging us for this service and were we happy to continue – would I prefer a bank transfer (like I’m going to give them my bank details!!!!) or a cheque be ok?? I played her along and said a cheque was fine, without committing myself and asked her to continue explaining what would be the next steps. Then comes the downside!!!

    She explained that because the money was in Spain, Timeshare Disposal had to engage a Spanish lawyer to deal with all the nasty foreign paperwork – this would be at a cost to me of over £900 – i.e. “legal fees”.

    I then decided to stop her spiel – I told her I had done some investigating and as all the companies were under the same corporate umbrella, why would my wife and I want to give even more money to the corporation that stole our money in the first place and that we would not be proceeding!! You could hear the sharp intake of breathe of someone who had been caught in a lie and she then said that was our decision and I hung up. Job done.

    Once again big thanks to Mindtimeshare for getting this in the public domain – and as they used to say on Hill St Blues “do it to them before they do it to you”

    • Hi Robert,
      Many thanks for your comments with the detailed descriptions of the calls from this company.
      Spanish Government put them in charge? Keep on dreaming, it is not that bad in Spain!!
      Glad you found the blog!
      Keep on checking, as there might be more calls to follow.
      Kind regards
      Customer Care

      • Robert says:

        If it help just one more person not getting fleeced then I am more than happy to sing it from the highest building!!!!

  17. Robert says:

    My wife and I rec’d a cold call this afternoon from ***** 08712 465617 ***** – RAY EVANS claiming that Club Class CONcierge had gone into administration and his company (name never mentioned) would be able to redeem the Cashback Certificate we (unfortunately) purchased in 2008. We had never received the certificate despite numerous emails to the MD of CCC and other minnions – in the end we reluctantly wrote the money off – and vowed never to be scammed again.

    My wife was sceptical to say the least – he said he would get a “senior advisor” – (probably the tea boy if truth be told !!!) to ring us back in the next few days to explain the process and the way forward.

    During the conversation, no mention was made of:
    – the company names (either – Red Rock Marketing – Ramirez & Ramirez)
    – any upfront fees (either required or amounts)
    – T&Cs

    I look forward to the next call from this company!!!!! or ramirez and ramirez – oh yes!!!!!!

    Thx all @ for highlighting this new slant on an old scam

  18. Mike says:

    I was sent this e-mail after being cold called by The National Claims group Company. It tells you all in the script.

    Dear Sir/Madam Attached is a copy of our Company Information as requested. We hope you will find it informative and it should answer quite a few questions about us as a company as well as timeshare-related claims. Our website will provide you with a lot more background information on claims procedures, in general, and our FAQs page is very popular. That being said, you are an individual so, once you have read through our paperwork, we will be happy to answer any queries you have that are specific to your particular problem.If you have been asked to send us paperwork, here is a short list of the standard documents we require (copies only please!): Signed contractProof of paymentCash back certificate (front and back)If your personal assessor needs anything else they will let you know. If there is anything you feel is important, then please do send it in. If you have any questions regarding the content of this email or the attachment, please get back to us at your earliest convenience. Kind RegardsMrs. Laura Wilson Administration DepartmentTel: 01702 868019 Fax: 01702 868018

  19. barry says:

    i had a call from karen willson saying she could get me 4.200 for my voucher on 5/12/11 i was called today 6/12/11 bye ronald clark asking for £900 also had ring from ramirez and ramirez no chance

  20. aileent says:

    I had a call from one of them yesterday she said her name was Karen Willson, she said that they could buy my reclaim for 6,645 pounds or there abouts, I told her that i was not interested and she said that she would ring me back again after Christmas,

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