Today we have received excellent news from a timeshare consumer who contacted us 2 months ago with their concerns about what had happened to them on their visit to Gran Canaria.
News we are very pleased with although we remain worried about the fact that Reclaimgc and Voyager Travel continue their dubious business on the Islands of Gran Canaria and Tenerife and are seriously damaging the image of Happy Holiday destination of the Canary Islands.
This is what happened to Mr. and Mrs. L, but could have happened to anybody or can happen in the future still if these companies are not stopped by the authorities.
Mr. and Mrs. L are owners at Club la Costa and Resort Properties, and due to change in circumstances they wanted to dispose of the timeshare as they no longer were using all the weeks they owned.
They were approached on a cold call from the Canary islands by an agent from Reclaimgc (http://wp.me/p1kmoi-3q), who explained to them that actually they could claim a refund through their legal department and obtain a refund from the timeshare they owned. In order to put this claim in place, Mr. and Mrs. L. had to travel to Gran Canaria to speak to the “legal advisors” based in the C/ Clavijo Y Fajardo nₒ2, 35120 Arguineguin, but to their great surprise they were not only presented with the possibility to do a claim of the monies paid to the timeshare companies, they were also presented with a membership in Voyager Travel / Lifestyle Holidays Ltd, a Discount Membership Travel Club
Reclaimgc explained the couple that they can claim all paid monies back from the timeshare resorts, and in order to start this procedure they request an upfront payment of 5900€. After paying the first deposit of 1000€ to the account of Resalegc Marketing S.L. Mr. Keiron Day, the clients were taken to the office in Gran Canaria where a document was written out stating that Mr. and Mrs. L were giving power of Attorney to Reclaimgc.
But Reclaimgc is not only charging the 5900€ for this service, they will also take a 25% of the money that is recovered through the claim.
So how does one end up with a membership in a Discount Holiday Club? Well, if you sign the contract for the membership, Reclaimgc will only charge a 15% of the money recovered through the claim and the remaining 10% will be transferred to the membership of Voyager Travel and cover 5 weeks of holidays in the next 6 years.
In order to get this all done, Mr. and Mrs. L. had to pay upfront the costs of these 6 years of membership, which “in theory” would be recovered once the claim had been processed successfully.
So although with hesitation, Mr. and Mrs. paid 500€ deposit to the account of Lifestyle Holidays and signed a receipt of another 4630€ to be paid in the following months.
The payment was made in name of Lifestyle Holiday Ltd., registered in the Seychelles under number 014771 but with European address Suite 1, Garrison House 3, Library Ramp, Post-box 847, Gibraltar. The bank account was at the Societe Generale Marocaine de Banque on the name of Lifestyle Holiday Ltd, Agence zonde franche de Tánger, Boukhalef, Tanger, Maroc. So we have a company registered in the Seychelles, with a alleged European address in Gibraltar and a bank account in Morocco. Why not a simple Spanish bank account for a Spanish company? Is somebody trying to hide something or avoid uncomfortable investigations?
After returning home, they felt very uncomfortable about what happened on this visit to Gran Canaria. As they went to seek a solution for their timeshare and ended up paying 1500€ upfront and were supposed to pay another 10.260€ in the next weeks for what exactly? So they started to research the internet and read the numerous comments on the web about Reclaimgc and the people behind this company.
They contacted the Dutch Association TeCiN (Timeshare en Consument in Nederland http://timesharesprookjeofnachtmerrie.info) who gave them advice on how to handle next and refered them to Mindtimeshare. Mr. and Mrs. L urgently contacted Reclaimgc and Voyager Travel in order to cancel the agreements. They also filed a complaint with the local Consumer department in Gran Canaria;
O.M.I.C. C/ Tamarán nº 4, 35120 Arguineguín, Mogán, Las Palmas de G.C.
Luckily the OMIC Office took the complaint very serious and placed a formal complaint to these companies and demanded on behalf of the consumers Mr. and Mrs. L a full refund of the monies paid. Reclaimgc, was the first one to return the money but for the 500€ paid to Voyager Travel another 8 emails from OMIC demanding a reply were necessary.
Last week, 2 full months after paying the upfront fees to these dubious companies in Gran Canaria, Mr. and Mrs. L finally received the news through the OMIC that the money was transferred back to their account.
First of all, congratulations to Mr. And Mrs. L for being persistent and acting so quickly with the result being this “happy” ending.
But then we look closer to what really happened and the role of the Canary Island’s Authorities in this issue.
The fact that companies based on these Islands are taking large amount of money for dubious legal claims from consumers, from Holiday makers at the end of the day…the fact they even talk them into a membership of a Discount Holiday Club when they were invited to dispose of their timeshare….what is the opinion of the authorities in all this?
The call centers where the agents call from on their cold call to the consumers are based in the Canary Islands, but are these employees registered in Spain, Gibraltar, Morocco or Seychelles?
How can the Town Hall and local authorities of places such as Mogán y San Bartolomé de Tirajana in Gran Canaria or Arona y Adeje in Tenerife accept that there are OPC’s on their streets, inviting innocent holiday makers to their offices and making them sign contracts for dubious holiday products or claims paying thousands of Euros?
What image does this provide to the Canary Islands? Do they realize there are tourists who most probably will never return to any of the Canary Islands due to the fact this happened to them and they lost so much money?
The money in this case was luckily refunded through mediation of the OMIC Office. Why did Reclaimgc and eventually Voyager Travel refund the money and not “put a fight” against this as they are supposedly acting in full faith, no? Are they? Or did they prefer to refund before more authorities would get involved?
The company on the receiving end of the deposits paid is Day International Marketing SL and another name mentioned on the receipts is Paula Beatson. This woman was arrested a few years ago, in Gran Canaria, by the Spanish Police together with Eugen Kaiser for alleged fraud. Our suspicion is that Eugen Kaiser a man with several court cases on his back for fraud related to the timeshare industry is the main man behind this whole set up.
We would request from here, that all consumers who have paid money to Reclaimgc for a legal claim or for a membership in Voyager Travel / Lifestyle Vacations, contact the OMIC Office on the address / telephone mentioned above and also start claiming back what is yours.
We received 48 complaints in the past 10 months, and sadly almost everybody who wrote to us had already paid the upfront fees to Reclaimgc and Voyager Travel.
Gran Canaria and Tenerife are both wonderful places to enjoy holidays of all kinds, and we need to keep it that way, providing these holidays and protecting the holiday makers
We want people to come back, because the Canary Islands have given them the best holiday memories ever and that is why we ask the authorities to take action and don’t let these kinds of companies spoil these holiday memories.
When will the authorities open their eyes and take action in this matter and show they care?