It had to happen once, we knew it would happen but still it came as an unpleasant surprise, a blog was created with negative and upsetting comments about Mindtimeshare
What can we say to defend ourselves, is there a need to defend ourselves? Well for those who are “watching this space” we will make the following comments and observations.
First of all, in the section “About” of Mindtimeshare, you can read who I am and what my role is inside the RDO Enforcement Project. Yes my work is financed by RDO, and yes it is RDO who set up the Enforcement Project as such and gave me the job.
The Enforcement Project has as main role to combat the fraudulent practices carried out by fraudulent Discount Travel Membership Clubs (holiday clubs), Resale firms, Class Action Law firms, Cash Back schemes, etc. that target European timeshare & point owners.
Mindtimeshare was put in place in 2011 as we realised there was a need for timeshare consumers to be able to communicate about the different companies that had approached them, ask for advice, and be able to read about the different companies that are active at present and should be avoided due to the fact they are acting against the law by requesting upfront fees and all kinds of other payments for sales that never happen.
The scope of RDO Enforcement and Mindtimeshare leaves aside disputes between timeshare owners and their resorts or Trustees and this has been made clear from the beginning.
My role is to combat fraud inside and around the timeshare industry, but when consumers have approached me about RDO / TATOC affiliated resorts or Trustees it has also been made clear that the Enforcement Project does not handle those cases as both the RDO and TATOC have in place a council who monitors the code of conduct of their members.
The separation between complaints about nonaffiliated companies and those affiliated have always existed, and therefore you cannot say that the Enforcement Team is covering up issues about RDO or TATOC affiliated resorts, as it is simply not the task of the Enforcement team to handle these cases.
Affiliated resorts have the obligation to keep to the Code of Conduct, that’s why they are affiliated and that is why an RDO / TATOC affiliated resort should be of trust to the consumer.
In the event that a resort / company do not comply with this code of conduct, it is RDO / TATOC and their Council to take action and demand explanations from the resort in question.
If people want to interpret this as The Enforcement Project / Mindtimeshare covering up an alleged fraud, than this is up to these individuals, but the bottom line is that it will be RDO or TATOC at the end of the day making their decisions and taking the correct action if one of their members does not comply with the rules.
Obviously we are not going to deny we are not aware of certain problems inside the Industry, but as explained above we cannot take on board everything and as RDO and TATOC are the ones appointed to handle these cases, we concentrate on the other issues, which we can assure are not a few only!
The amount of fraudulent companies that are active or are created almost on a daily basis keep us more than busy and we are proud to say that we are becoming specialists in dealing with these cases and detecting every time sooner and sooner where these companies are and what they do.
The comments and feedback of more than 6,500 consumers in the past two years proof we are on the right way and yes, we can improve our actions and yes we want to be there for more and more consumers, but this takes time and a lot of effort.
We also receive the back up from the different ECC (European Consumer Centre), police forces and Local Trading Standards, who obviously trust our criteria and investigations.
Don’t ever forget that we are mainly dealing with crooks and thieves, so it was only a matter of time for them to strike back and try to take credit away from our work, in order for them to create confusion and to be able to continue stealing and defrauding timeshare consumers as they have been doing up till now.
We have seriously damaged their “ldodgy businesses” and we know that not everybody will let this go without a “fight”. But for us seeing the results of consumers claiming their money back, or consumers not paying to these crooks because they found the blog on time, gives us the greatest satisfaction in the world and only for that we will NOT stop.
The Enforcement Project and Mindtimeshare will be here in 2013 fully dedicated to the timeshare consumers who ask for help. Day after day we will be there for all who need help or information, and this help is given for free.
We don’t charge, we don’t ask for money for supposed admin fees or legal actions that never see the light…
The only thing we ask from you, the consumer on the other end, the vulnerable person in this case, please before taking any decision of paying any money to a company who promises a lot but cannot show any real result….ask for advice, our advice is free and then you can decide!
We mentioned before in one of our blogs the phrase from the famous Spanish Novel, Don Quixote de la Mancha, where Don Quixote says to his helper Sancho Panza: “Ladran Sancho, señal de que cabalgamos” – translation: “Can you hear the dogs barking Sancho? This is a sign they can hear us riding on our horses” – This phrase means that if the “dogs are barking”, this is because we are doing our job, so something we must be doing right! …..and that is exactly what is happening to us, we are doing our job and apparently we are doing it right because they dogs are barking!