Club Class latest Warning on Suspicious Phone Calls and False Claims

Last week we have received numerous copies from an email send out by Club Class to their members with a warning about suspicious phone calls and false claims.

As we received so many emails asking for our feedback on this, we have decided to write an article so we reach all those who maybe haven’t asked us but also received this email and are wondering what on earth is this?

In their email Club Class wants to re-assure their members that certain companies of their group have not gone into liquidation after the recent mailing of the liquidation notification of Club Class International Plc. At least…NOT YET….Read more:

The email continues: “On behalf of clients of Club Class International Plc., Club Class Plc. has sought the assistance of ITRA (International Timeshare Refund Action) Ltd. to help with regard to any timeshare ownership liability problems ..

Sought the assistance of ITRA? Are we once more pretending these companies are totally separate and not connected with each other? What about the links we explained in our blog on ITRA?

Then they talk about the warning on fraudulent companies approaching their members by phone.

First thing that came to our minds was “The pot calling the kettle black” (“Move away, you are blackening me, said the pan to the pot”)

Club Class informs their members about certain companies which are doing unsolicited phone calls (cold calling) regarding their Club Class Membership and/or Cashback claim and Club Class confirms these companies are being orchestrated by fraudsters.

These fraudsters are entertaining stolen data. Neither we or our distributors supply your details willingly nor is there another way that they could have had access to this information through any other means, such as the fictitious internet listings/database they may claim to have accessed”

That’s almost funny coming from Club Class!

But should they not be worrying about the fact the data allegedly has been taken from them without their consent, and obviously reached a large amount of dubious companies?

Very interesting comment in the email is the following: “For your information we are currently assisting the British Police who are investigating these illegalities and have requested full details of any such scam that has been reported to us. In addition we are also working with several banks to help to prevent these frauds. If you can supply us with any information regarding the bank, merchant facility or accounts they are using, it would be most appreciated.”

The list published in their email consists of 98% Spanish based companies, which actually they could have read on our blog where we have an article on each one of them. So seeking assistance with the British Police is not going to help a lot…

Maybe they can go to the Court in Torremolinos, Spain where there is also a demand filed against Club Class, so the police there knows what it is about..

Please don’t get me wrong, I am the first one who likes to warn consumers about dodgy companies in order to avoid them paying money out to a scam set up…but this warning coming from Club Class sounds more like an image makeover, trying to get into the “good books” of the consumer than a real “beware of dealing with dodgy companies”!
But credit to those who deserve credit…I like the last phrase of the warning if we can change the name Club Class to Timeshare membership…but of course then the warning would include calls from companies such as ITRA or EFTAG…

“In the future please avoid any such unsolicited phone calls or email regarding your TIMESHARE (not only Club Class) membership or Cashback. Do not give them any further information they may not already have nor confirm what data they do have, as that could generate further contact from other such scammers. Most importantly NEVER PAY THEM ANY MONEY!!!”

Read more:

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Bogus resale companies, Club Class Group of Companies, Costa del Sol, Warnings and tagged , , , , , . Bookmark the permalink.

15 Responses to Club Class latest Warning on Suspicious Phone Calls and False Claims

  1. Helen Ross says:

    I really cannot believe I am reading all of this as it is exactly what we have been through since being conned in purchasing Club Class in an office in Tenerife about 15 years ago. When we went back a couple of years later to confront Club Class we were almost thrown out of the office. All these years on we have used the service once but did not find it luxurious accomodation and cheap air fares as described to us at the first meeting so we just stopped paying the yearly membership only to be advised years later if we wished to rejoin we would have to back pay the owing membership. Re the cash back, we were lucky enough to receive some monies back but not all as advised. Today, 22/10/ 2013 I received a phone call from a company, scottish accented woman, wishing to place our membership for sale reckoning she could find a buyer willing to pay almost the price we paid all those years ago. Dearie me, another scam! Think I will play along and see what happens but we have learned our lesson and there will be no exchanging of monies.

  2. Ian says:

    Just been “cold called” 8/03/2012 by ” The National Claims Group (. ) ..SPIEL:- “did I know that ILG, parent co to Club Class Concierge had been taken to court 7/03/2012, by DTI, and lost, now to be wound up, They needed my e-mail address to send attachment claims forms to get refund/compensation”.. check out their website! Also early in Febuary had Excalibur Marketing cold call stating they do “presentations”, once they have a “willing purchaser” would phone me to confirm permission to sell on my CCC membership, deduct 15% fee, and forward balance FOC via cheque to me, volume of work they did they thought within 2 – 3 weeks, 10 days had call re £9,400 “on the table” was I interested, 2 weeks later wife got another EM “offer” seem VERY KEEN to redress their issues!

  3. Georgia Ross says:

    “In the future please avoid any such unsolicited phone calls or email regarding your TIMESHARE (not only Club Class) membership or Cashback. Do not give them any further information they may not already have nor confirm what data they do have, as that could generate further contact from other such scammers. Most importantly NEVER PAY THEM ANY MONEY!!!”

    — I definitely agree. These scams only continue because they are able to find a potential victim who somehow listens to what they have to say. When you think a call is suspicious, hang up. Get the phone number and report it at Raise a warning.

  4. Alan says:

    I have had several heated communications with Gilson, the supposed Customer Relations Manager from Club Class Concierge, recently after I expressed my disbelief at them daring to issue a warning to us ‘memebers’ about fraudsters. Gilson is quite clearly upset with me and in one very mocking email he actually admits that the whole deal they offer are a con, in so far as he tells me he is ‘surprised I ever assumed that my timeshare points were ever actually worth anything’. He goes on to say that ‘for most people timeshare has never been anything other than a financial burden’. I queeried why, if timeshare points are worthless, did they want to ‘buy’ them from us and promise a cash return in three years time, what has been done with them the last three years. He became quite ‘nasty’ when he realised that he had basically admitted that Club Class’s offers were fraudulant. There was a half threat of legal action at one stage, which I invited him to ‘please’ begin but it was never repeated. I will try to upload all the communications I had with Gilson for all to see.

    • BLUE SOX says:

      I would be more than interested in hearing about your experiences with Gilson jnr.
      I confess I only ever heard from him via email and at one point I was marking those as phishing scams in any case. Like you, I did receive that stupid email alerting the members to the alleged cold calling from other con artists. As I posted previously to Alberto Garcia, most of these outfits were operating from within the Spanish mainland, so why on earth did Gilson see fit to involve the British police?
      Are you aware of the attempts by the Sec of State for B.I.S. to seek a winding-up order against the UK-registered and Seychelles-registered Club Class companies? You might be interested to know that the ‘defence’ papers have been produced by one Mr Gilson, who I suspect , has the paternal links with Mr Justin Gilson whom you mention above.
      The legal firm handling the case on behalf of the government may be very interested in your ‘evidence’.especially where wou say:He became quite ‘nasty’ when he realised that he had basically admitted that Club Class’s offers were fraudulant.
      I hope to hear from you and I hope you post the evidence as a reminder to other concerned members of this sham outfit.

  5. Clare says:

    Hey Blue Sox

    We had a major problem with trying to get out cash back with Cashback Europe which they say thta I did incorreclty. I am not stuoid and work with computers everyday so I know how to attach things, which I did and then checked and re-checked that everythnig was good to go only to be told that I had only sent 2 out of the 3 documents required, an email argument ensued but they would not budge on this so if you have any info that you can pass on regarding this I would be really grateful

    • Hi Clare
      Thanks for your comment.
      Unfortunately it looks like this is the experience most consumers have with Cash Back schemes, they do it all right by “the rules”, everything on time and then the Cash Back company claims it was’t done correctly.
      Very difficult you will recover any money from this.
      Kind regards
      Customer Care

    • BLUE SOX says:

      Hi Clare
      Apologies for not getting back sooner. Can I offer you the following link – although don’t hold your breath- and when you come to the question regarding any other approach to another agency – enter ‘NO’ – reason being I entered the ECC and I am told by the UK -based ECC that the Spanish equivalent is non-existent at the moment until a contract has been awarded.

      This page will open up an electronic ‘form’ which will be submitted, with your contact details, to the Cuerpo Policia Nacional (which translates to the Nacional Police Force) and in which you can explain the matter at hand. I hope that the language barrier will not be a problem. You can always use the GOOGLE instant translation tool.

      Be sure to state that you are certain you are a victim of a deliberate fraud-this scheme is not designed to pay out regardless of whether claims are registered correctly or otherwise, and it is not a case of emails going astray etc or you didn’t cross the ‘t’ and dot the ‘i’s’. As far as as I am aware cashback Europe and Reclaim are one and the same operation. I suspect that, with the ‘noose’ tightening around the Club Class organisation vis a vis the attempt by the Dept for Business and Innovation and Skills to seek a winding-up petition against Club Class in the insolvency courts. the administrators behind the Casback scheme are keeping a very low profile. I’ll keep you posted on this development if you like, because I am hoping that the legal team working on behalf of the B.I.S. might consider widening their remit to include the cashback/reclaim companies.
      Let me know how you get on,

    • Jeanette says:

      We have experienced exactly the same as you . They said we had not sent the correct document and like you everything they asked for was sent correctly. There is no such thing as cash back it does not exist once again we have been conned. I am afraid they have always got an answer they are so well trained. I am just contacting penman and sommerlad investigators they love this sort of thing I just hope the scammers will get their co muppets and know how we feel’

  6. BLUE SOX says:

    To Rena Mel
    Like you I jumped through all the hoops and over the hurdles to ensure I would make a successful claim. It is now coming up to the 1st year’s anniversary since I should have received my cashback sum and despite loads of calls to their so called ‘friendly and knowledgeable staff’, all I hear these days is ‘ We are sorry we are unable to take your call, but if you leave your name, tel number and certificate number someone will get back to you shortly” and this is now in 3 languages!
    Have you reported this to the UK ECC and perhaps even lodged a complaint with the Spanish police as evidence of potential fraud? Their website is
    Also, was your own cashback scheme operated by RECLAIM Ltd or Casback Europe (the same in any case). I may have some furthe info that you might be interested in.

    • P. Dalley says:

      we have a cash back certificate and were approached by a company called who said they could get us 80% of our money do you knoow anything about these people

    • alan says:

      we have a time share and with it was a “reclaim”clause in which it stated that we could reclaim monies. after a period of time. we duly applied for the money after the time period was up dotted (i,s) crossed the (t,s) we got no reply or money ,so we sent a letter
      with no reponse! today we had a letter from “club class” demanding payment of £605 outstanding annual subscription within 10 days. from “club class holiday and lifestyle club” administrated by “leisure alliance “plc. 0870 224 7994 address p.o box 1323 garrison house, library ramp, gibraltar . (old faithful yet again)

  7. rena mcl says:

    hi still never heard a thing about our cash back from club class it was due for payment, to the sum of £6000 done all the right replies by the due date and sent the original cash back cheque form, but got no reply so where is my money club class

  8. R. PEARSON says:

    What goes round, comes round! The net seems to be tightening around this crooked outfit.
    One is left to wonder how they will face up the long-overdue efforts to put paid to their sordid operations through the efforts of the Secretary of State for Business /.Dept for Business.Innovation and.Skills. to petiton for a winding-up order of the entire Club Class organisation, including those entities which are based in the Seychelles, rather than in Gibraltar! The next hearing is scheduled for next Febraury 6, I am led to believe.
    Incidentally, the manager for the Club Class Customer Relations dept made one very ‘unfortunate’ error within the referenced email when he says:

    “The companies that may make an unsolicited communication with you the regard to your Club Class Membership or the initial purchase are:-
    Club Class Plc. – Regarding Annual Subscriptions and other membership related issues.
    Premiere Travel S.A.- Regarding Leisure & Holiday Offers and Special promotions.
    Leisure Alliance Plc.- Regarding Annual Subscriptions & their own products.
    Club Class Sarl. – Regarding upgrades and special offers”.

    Seems the ‘enemy’ lies within the organisation!

    I rest my case m’Lord

    • Bev says:

      We have recently been contacted stating we owe £350.00 is passed membership scheme and if we do not pay they will take us to court. I explained when purchasing the holiday club we were informed if after the first year we didn’t wish to maintain the membership we didn’t have to. The chap on the phone said that was there way of selling the product. In club class own words he confirmed we were miss sold this product . So let them take us to court .

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