The Timeshare Resale Consultant or TheTRC looks very familiar on the web

A new consumer alert goes out for a company called The TRC.Es as we have started to receive consumer complaints in the past week.
TheTRC, or Timeshare Resale Consultant has a website which was registered on the 5th of December 2011 and sounds suspiciously similar (exact the same) to a website we have already mentioned before from a company called Realm Travel Services (
This “new” company is based supposedly in Valencia: Calle De Ador 51, Valencia 46026 and for contact there is a phone number: 0845 381 5333 and email:

The TRC approaches the consumers on a cold call and seems to have a lot of information on the consumer and their timeshare membership. Question arises where did they get this information?
They also seem to share the pitch with Realm Travel Services as TRC.Es is claiming to have a guaranteed buyer lined up and surprise surprise they need a retainer fee to assure the sale going through and before sending the money to the timeshare owner.
The TRC is not registered at the UK Companies House.
The website does not provide the stipulated identification details, and for a company selling timeshare it is strange that no timeshare for sale is actually published on this web. What would you want to buy if you cannot see what is on offer?
Are they really that stupid to think timeshare consumers would not notice the link between companies? Well they have noticed, and that is why we are warning those who hadn’t heard of Realm Travel Services before and are now called by The TRC or Timeshare Resale Consultant.
Have you been called by TRC from 0845 3815333 ? Please let us know.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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13 Responses to The Timeshare Resale Consultant or TheTRC looks very familiar on the web

  1. Brian says:

    We have just had a cold call from Resale Consultancy Services from Swinton Manchester who state they have a buyer for our Timeshare in Orlando Florida, all they need is our credit card to take £800 until the contract is prepared, they then will make the full payment and send someone to collect the deeds, sounds familiar to your other owners. Has anyone heard or had dealings with this company?

  2. Lynne says:

    Hi Dave, unfortunately, we have had no luck, this company are total scam merchants!!! we have reported them to Watchdog, Action Fraud and the Police who are all investigating them. In the last week of trying to speak to them it seemed that the so called “John Shawcross” was trying to avoid speaking to us – he was always on the “other line” everytime!!! We spoke to a very stroppy girl and asked her to pass on the message that the company was under investigation and guess what??? when we tried calling again the phone line was dead!!! (and still is) answers the question that this is a total scam!!! I am absolutely disgusted with them, they should be ashamed of themselves!!! We have registered this with the Fraud Department at our bank who are trying to get the money back for us, so fingers crossed. We have definately learnt a valuable lesson!!! Don’t forget you only have 120 days to try and get the money back if you paid by debit card.

  3. LYNNE says:

    We are still trying to get our £1,250 back!!! We were told by someone called John Shawcross that this money had been refunded onto the same debit card it had been taken from. By Thursday, still no sign of the money so I told them I would give them til Monday. On Monday morning still no sign of the money so I sent several emails, which are never replied to and left several messages, which are also never replied to!!! I eventually managed to speak to this so called John Shawcross who said he would speak to the accounts department and ring me back in 5 minutes, to which I said if he did not phone me back in 5 minutes, I would report the company to the Police Fraud Department. He DID phone back, first time ever, and told me that we must have closed our account because the money had bounced back to them!!!! mmmmmmmmmm what a surprise!!!! After a huge argument with him he then went on to tell me that they could now not refund this money to that account without an IBAN code and a SWIFT code and I must ring my bank to get this and let them have these details. He told me that they only had one chance to refund the money without needing these codes!!!! I have never heard so much rubbish in my life!!!! I did phone the bank, who explained to me what these codes are for because I didn’t know (they are required for receiving money from abroad) and emailed these to the idiots and phoned to check they had received the email. I was then told that this had been sent over to the accounts dept and the refund was in process (AGAIN!!!!) and was promised that this money would be back in our account by Weds/Thurs. Well it is NOT in today so I phoned to tell them and to tell them if it was not in by tomorrow then I will be contacting Trading Standards, Watchdog and the Police as they legally cannot hold peoples money in their account. He went on to tell me there would be no need for that and the money will definately be there on Thursday. I told him I wanted someone to ring me from the accounts department to confirm this money has been sent and to give me the reference number of this transaction – as yet I am still waiting!!!! I have never dealt with more unprofessional people in my life!!!! i am disgusted – DO NOT TOUCH THESE PEOPLE WITH A BARGEPOLE!!!!

    • David Orlowski says:

      Hi there, i am in exactly the same situation with these people i have been promised the money back in to my account and have been told exactly the same storey of the money bouncing back to there accounts department etc and guess who told me all this John shawcross. Have you had any luck? and what steps are you taking.
      Regards Dave.

  4. Den says:

    I count myself lucky that I found your web site just in time!! I was approached on 16th February 2012 by a lady calling herself Alison Buchanan of TRC advising that they had found a buyer for my timeshare. After agreeing an acceptable price she advised the sale would normally complete within 8 – 12 weeks and that the accepted offer would be payable to me in full before being asked to surrender ownership documents. There was no mention of any reytainer fees at this point. She said that upon completion of sale, the new owners would be responsible for all management/maintenance fees and Once they were in receipt of my signed contract the full balance would be applied for from the purchaser. When payment had cleared into my account they would instruct a courier service to collect my ownership documentation from a designated address. They gave a contact number as 0845 3815333 between 9am. and 5pm. UK time Monday – Friday.
    I asked what fees would be administered but she advised the prospective purchaser would be responsible for those. It all sounded too good to be true and alarm bells started to ring, so hence I started some investigative work and stumbled upon your site. I imagine when they do not receive my signed contract I will receive a follow-up call, so watch this space…..

  5. Lynne says:

    We were contacted by these people and within a few days they called us back with an offer for our timeshare, which was initially too low. They then called again with a higher offer, which with a bit of negotiating, we agreed an acceptable figure. We were told that the process would be that they would go back to the buyer and get a deposit from him and confirmation that he could afford the rest of the money and when that was done they would ring us again. A few days later we were called and the lady confirmed that they now held the deposit from the buyer and she would ring later to get further details in order to prepare the contracts. Sure enough we received a phone call that evening confirming everything. Apparently what happens now is that the contracts will be sent out to us and once TRC receive these back signed they will pay the full agreed amount into our account, then once we have confirmed receipt of this money we then have to sign the certificate to confirm that we are surrendering our timeshare, for which they will send a personal courier to collect. OK, this is their process, sounds fine, however, the lady then informed us that because they are paying us the full amount before the sale has actually completed, they would need a retainer fee of £1,250 from us in case we decided to pull out and breach the contract!!! We paid this amount by debit card and two weeks later we still have not received any contracts through the post. We have, however, managed to speak to someone on the above mentioned number most days and even thought we have raised our concerns with him, he still re-assured us that this was not a scam!!!! We asked him to email the contracts through so we could at least have a look at them, which after a few hours of waiting, they arrived via email. To say these contracts look unprofessional is an understatement. These people have said they would ring us every day to reassure us and keep us informed but they have not. We have decided to pull out of the so called sale and we are going to ring them on Monday to demand they refund the money immediately. If we have trouble with them doing this, then we will start the process with our bank to get this money back. Scam merchants!!!! Be very careful, by the time you have done, it is cheaper to keep the timeshare, which is what we are going to do!!!

  6. michael wood says:

    have been contacted by trc.what are the dangers

  7. We have been cold called by TheTRC and have gone ahead selling our

    timeshare through them. Should wethdraw from this sale ?

  8. liz says:

    we had a cold call from this company wanted us to go to tumbridge wells. but its not that easy to get there they said we will not be asked to buy into anything…an no money up front….but still you wonder.. were do they get our info, we do not trust anyone, we will be stuck with this time share and we cant bear to think a bout it , as we never use it.why o why is there not a solicester in this country that knows spanish law, to help us time share owners , they could make a good living fighting our cases.Is it so hard to find someone who is honest,

  9. Anne says:

    Hi again, I responded to a message on the web from The Unique Solution who claim to be able to help with disposing of our Diamond Resorts points and have said they will arrange to met with us in the Manchester, Uk area. Has anyone had any dealings with this company?

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