Newsletter January 2012

Dear All,

The month of January presented itself as expected, very busy with numerous email requests and obviously a lot of consumers have been called before and over the Christmas period but left the questions until after the holidays.

There has also been a slight increase in new companies set up out of the blue who started very active their call campaigns with their dubious offers for resale or reclaims.

One thing we have to mention is the fact that on the Internet it seems certain discussions has started to appear about Mindtimeshare.
As a response to this we published an article called “The truth about Mindtimeshare” where we explain the certain issues raised on these other blogs. Read more

Please feel free to write to us if you have any doubt about the above as we will be more than happy to answer your questions.

We admit we cannot take on board the investigation of all the dubious things happening in and around the timeshare industry, and our commitment has always been to concentrate on those companies not affiliated to RDO or TATOC as those companies should be acting under the code of conduct of these organisations and in case they don’t it is up to RDO and TATOC to discuss this with the companies in question and demand rectification of their conduct.

In the meantime, please let us insist that our help and advice is free of charge and we are a non-profit organization.

We have noticed that we are receiving an increased amount of requests regarding Reclaim Certificates. This must be due to the fact a lot of consumers are now reaching the 36 or 59 months period and realize the reclaim fails.
On this same account there is also an increased amount of very dubious companies’ cold calling consumers, claiming they will be able to get the money from the certificate for the consumer. Even worse is that a couple of these companies claim to be acting on behalf of the Spanish Government and even display the logos of the Spanish Tax office on their websites.

In February we will dedicate an article to the Reclaim Vouchers and what can be done, or not.
But please for all those who have a reclaim certificate of any kind, DO NOT pay any company for claiming this certificate and DO NOT believe that there is money waiting in a bank account from the Spanish Government to pay out to consumers!

Resume of Articles published: Travel Investment Administration Resort Direct UK / Direct Resorts International PH Legal – Paul Harrison Legal Open Plan Marketing First Options Hacienda Services Consumer Claims Team TRC – Timeshare Resale Consultant Timeshare Investment Back TS Marketing Services Owners

For those who had dealings with ITRA, the complete report about this company we posted on our blog is not to be missed:

And for those who received an Email from Club Class with a warning about dubious companies’ cold calling consumers, well here is our point of view on that email:

We are also pleased to announce that in view of our ongoing improvements to our services, as from this month we will be able to reply our emails in more languages than before.
You can now write to us in English, Spanish, Dutch, German, Italian and French.

As always thank you for your kind messages, comments on the blog and interesting information about the different companies that contact you! Without that we wouldn’t be able to continue!



About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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8 Responses to Newsletter January 2012

  1. Jeanette montgomery says:

    We had another cold today from excalaber in Spain. They wanted to buy our timeshare and incentive leisure holiday certificate. They wanted a credit card payment but we would get 8 thousand pounds. The upfront payment was £200 which was lower than usual. Her name was Anne and tel no 08712445146. Where will all this end. Is there any way out. I told her I would be checking with Alberto and she said they knew him and he had scammed people and I was to keep away from him. Was this yet another scam.

    Jeanette montgomeryt

  2. Jayaotto says:

    is there a concern called PH-legal who says that they will file a case in court and claim the money I lost if I pay them and asking for a fee of £270. I am not sure if they are relay-able or not! does any one knows about this please????


  3. Sally says:

    there seems to be another variation, a recorded message offering help for time share owners you then have the option to talk to a consultant dial 5, to remove your name from their database dial 7, and if not interested dial 9. This sounds very suspect’ and in other cases using 9 has run up large phone bills.

  4. Richard Owen says:

    Does anyone know anything about The Consumer Solutions Group? They called me saying they were Solutions Group, which when I Googled it, is a different company. For a fee of £399.00, they say they can recover costs incurred if you have paid a deposit or the full amount, using a credit card, provided it’s over £100.00, in dealings with Incentive Leisure Group (ILG), DWVC, or Time Links. The lady who phoned sounded very nice and genuine, but who can tell these days??? She gave me a website, so I could check them out.
    Does anyone have any information please?

    • Elaine says:

      Hi I think these people phoned me some time ago, I checked out the consumer act 75 & was successful in getting my money back from my credit card company. I did not use the company I just did it myself with letters explaining that to my knowledge DWVC were no longer trading. I also submitted evidence of e-mails etc.. showing that when I did contact DWVC for holidays that I was actually getting them cheaper myself by looking on websites & DWVC were not able to do the holidays at a cheaper price!! Thus showing evidence that they were not giving me the service that had been promised & that I had paid for.
      My deposit was with my credit card company & the balance through my bank. After a couple of months sending letters I was refunded the full balance of what I had paid to DWVC of just under £8000 by my credit card company. So if you can read up on the consumer act 75 & there are letters that you can use on the site (Martin Lewis off the t.v. website helps aswell) you can write to your credit card company & after time & lots of evidence hopefully they will give you your money back. Oh by the way I also said that it was wrong that the credit card companies were not looking into this & were still taking peoples deposits in this way for these scum people! Obviously the credit card people do not check out these companies when they supply them with a machine to take peoples money in this way. I have left my e-mail address so please feel free to contact me for further details. Good luck. Kind regards Elaine

  5. wayne may says:

    has anyone been sucsesfull in getting there money back by paying on a debit card

  6. Any time you see someone cold calling you might as well assume it’s a fraud. Legitimate businesses don’t need to cold call to gain clients.

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