“I wish I would have found the Mindtimeshare blog earlier….”

How many times have we not seen this comment on the Mindtimeshare blog? And even more times in the emails we receive from consumers that contact us directly.

We from the Mindtimeshare Customer Care team are working against the clock. Each day we receive emails with names of companies we hadn’t heard from before. Some of these companies are so “openly” fraudulent that we can publish directly, others we need to verify first the facts and ask for more information.

It is therefore that it might happen you get called by a company and this company isn’t mentioned on our blog yet. But this is also why we really want to insist that how insignificant it might look…each call for us is important and we need to know about it the sooner the better. Your information is valuable to us and to other consumers!

With over 35.000 visitors a month to our blog and over 4000 registered followers of twitter and the blog, we certainly feel we can reach a lot of consumers as soon as we have a new alert.

But there are so many others out there, that haven’t heard of us yet…and sometimes as mentioned above, they only find the blog when it is too late.

We need your help with this! How? Well when you visit your resort, when you speak to other owners, your resort staff, the owners committee….please mention us, and ask them to keep us in mind or even mention us in their publications to the owners.

The more people know about us the better! Let’s stop these fraudsters from taking advantage of consumers! Enough is enough!

“They told me Mindtimeshare is a fraud …”

Another well-known phrase we receive in comments and emails. A lot of the dodgy companies are obviously getting very frustrated with the fact that consumers do their research and even mention in the calls they found the Mindtimeshare blog.

Let’s get it clear here…these companies are never going to say anything positive about us, as we clearly have an impact on their dubious income. If in the past without the information they could call consumers and get the credit cards out of people’s wallet without hesitation, now it takes a lot more calls to get to that point…and even then there are so many consumers claiming refunds and banks claiming explanations!

So no, we didn’t expect anybody from the “other side” to speak highly about us. But for those who don’t really know us yet, and are in a doubt…let us just point out the following:

  • We are a Spanish registered Consumer Association
  • In the past year we have published over 300 blog articles regarding dubious activities
  • We have provided professional advice to over 3000 consumers
  • We don’t ask for money, all advice and guidance has been provided for free
  • We don’t cold call!

We will continue informing consumers, and we will continue our battle against fraudulent companies! And please remember whatever they say about us, we are on your side!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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46 Responses to “I wish I would have found the Mindtimeshare blog earlier….”

  1. Jack says:

    We were cold-called by a guy claiming his name was Dave McCulloch, from Timeshare Refund Network, telling us very convincingly that his company would be able to get back every penny we had paid to Resort Properties in respect of the investment fraud to which we had fallen victim, on a no-win, no-fee basis. We didn’t even have to go to the Canaries, as their legal adviser would come to our home to verify our claim and start the ball rolling. Of course we would have to pay a fee for the cost of this adviser’s visit, £300. We are so desperate to get rid of these timeshares that we paid it- albeit by credit card. A man calling himself Dave Gilmour duly turned up last Saturday and started giving his spiel to my husband, as I surfed the Internet looking for any info on his outfit. Interestingly, Everything on his laptop was headed ReclaimGC, not Timeshare Refund Network. This made it easier to trace his connections! By the time he was telling my husband that we would have to pay legal fees of £9400.00 upfront, the steam was coming out of my ears and I had to confront him with what I had found. He denied that he was connected to anything dubious but we told him we had no intention of giving him another penny, and he left. Oh yes I forgot to mention that he also wanted our original ownership documents and for us to sign a Power of Attorney in their favour! Please warn your readers about this company, I just hope we can get our £300 back from the credit card company, based on this company’s misrepresentation of their service!!

  2. Al says:

    Do you know anything about Lucy Murphy calling from 01892254011, 2 Oceans Estates, Furnace Lane, Kent?

  3. Ron says:

    Can I add the names of Client Mediation Services to your list of scammers. They were based in Coventry (a PO Mailing box only) and Grantham. They scammed me for £1,300 on a timeshare resale scam. The man behind the company is PHILIP JAMES BATTAMS and the woman I dealt with gave the name of KELLY VOGEL.

    I tried Coventry and Lincolnshire police and the Consumers protection offices in both cities to no avail. Basically they each referred me to the other and, eventually I consulted my own local Consumer Protection offices. They told me to take out a small claim against the company and Mr Battams. but he is untraceable and the company now no longer exists and its (very professional) website has been expunged.

    Why are so many of these people apparently based in Gibraltar? I would have thought that we would have some kind of recourse against them.

    Others who should be on the list are:

    Club Class Holidays
    Club Class Concierge
    Leisure Alliance

  4. David says:

    I have been scammed by Viva Connect/Continent Connections. February 8th I paid via Cred it Card 1295 eur0s then 22nd March 2012 1690 euros to Continent Connection. completion date 5th April 2012 I have not signed the contract since reading your website.I have no chance unless you help me as on contacting my bank as it was a credit card I quoted “section 25 sale of goods act” as it had been mis-sold unfortunely I was told to put it in writing as he did n ot understand or his manager so I do not think my bank will be helping me Your advice would be greatly appreciated. looking forward to hearing from you.

    • Hi David,
      Thanks for your comment.
      We receive so many emails with the same story, first sale falls through and then a second offer but with another payment. Disgraceful!
      An email is on it’s way to you and let’s see if we can help you with recovering the money.
      Kind regards
      Customer Care

  5. Gary says:

    We have had a number of calls offering to arrange the purchase of our Occidental holiday club membership since we looked into the possibility of selling it last year. Luckily, we did some research on the first company, found mindtimeshare, realised we were about to be conned and didn’t take it any further. All subsequent approaches have been just as dubious.
    Is there any company out there that actually deals with TS owners in an open, frank and honest manner?

  6. sean says:

    another company KINGFISHER CONSULTANTS are cold calling people to get you to a meeting where you get 2 offers for your timeshare off a company rep at no cost to you. Its fake the first sale will fall through and the next will require several thousand as insurance to stop you pulling out of the sale. after a few weeks trying to find out what is happening the phones go off and the internet site shuts down.

  7. Gabby says:

    Hi Tony. I have been contacted again by Half moon holdings, asking for another 1695 euros. I have already payed 1295 euros, this has been going on for 12 months. If i was to contact my credit card company would they be able to get my money back? Or should i just cut my losses? I also have a cash back certificate due in October. Any news?


  8. Steve says:

    yesterday I was cold called by a firm in Spain Calling themselves Blue Chip SL asking me if I wanted to sell my Club Class package they informed me that I could get beween £8000 to£10000 for it

  9. cjgoldwing says:

    on a more positive note……we have owned timeshare in ANFI gran canaria for a number of years & find now with the economic climate as it is can no longer afford to keep it on.
    when approached the management team were very helpfull & sent us some simple paperwork to fill in & sign to enable us to simply relinquish our week. no arguing or fees to pay just simply give it back! i know they will probably sell it on and make profit from it but if more timeshare companies addopted their attitude i’m sure people would feel more at ease when entering into timeshare. we will miss the resort & all who run it!

  10. cjgoldwing says:

    on a positive note…we have owned TS at anfi in gran canaria. we can no longer afford to keep it on & have asked them for advice, they have told us it is as simple as filling in a form & signing a disclaimer which we have done. it’s a beutifull resort & the management team have been really helpfull,…..we are going to be sad to lose it !

    • sue d says:

      Your comment was very interesting. We own at Anfi. Did you recieve a letter from them after you signed the Disclaimer to say you are no longer the owner and would not be liable for any more maintenances in the future.

  11. Brian says:

    I was foolish enough to buy into Travel Connections about 3 years ago. recently, I received a call from a woman in Tenerife asking if I would sell my membership for £10000. I thought Christmas had come early. After some chat, I was asked for € 1395, to insure the sale. When I refused to send money on the strength of a telephone call, the line went dead. Thought you would like to know about this.

  12. mojo says:

    Has anyone cashed in their recalim certificate, was it successful?

    • rena mcl says:

      mines was due last year done everything as asked and on time, recorded delivery as well. have never heard a thing. and calls never answered. cash back was £6000 ta ta to that. been had again

      • Clare says:

        Rena and Mojo our Reclaim was due las year and we did everything via their web page. I use computers everday sending attachments to various people around the country so knew how to attach information. I waited eagerly for confirmation emailo to say money on its way, only to receive one that said you did not send all required information, claim void. After several rather nastey emails from me I accepted defeat and its a scam but we should have got £10,100.00 oh well we can dream!!

      • rena mcl says:

        sorry to hear you have been had as well. its a pity we cant get our hands on these people, they are getting away with it, the government should step in and help ha ha

  13. dennis says:

    Keep up the good work just wish I had heard of you earlier and I would not of purchased anything from diamond resorts

  14. Shona Reid says:

    i was contacted by somebody last week claiming to be from the Spanish courts and that the two men running Simple Timeshare had been arrested and they would get my money back, but again they had to receive costs before they could return the money to me, I asked why they couldn’t take the tax costs off before i got the cheque and they said it was how it was done in Spain!!! then today I got another call from Simple Timeshare Sales saying they would send a courier on Wednesday next week with my cheque for £14,000 but I had to do a post office transfer of £950 first!

    • Hi Shona,
      Thanks for your comment. That sounds very dodgy! We will email you for more information but please do not believe these people as the Spanish Government / court is very unlikely to call you and less in English!
      Kind regards
      Customer Care

  15. Jacqui says:

    Alberto has been so much help with information regarding these companies and also with us trying to recovery monies paid out by credit card which is still ongoing as present.I am sure with Alberto’s help we will get there eventually.One thing we have learnt is we have not come across one honest timeshare resale company that cold call.They all seem to be out to scam.But not us anymore.Thanks Alberto.

  16. Tracey says:

    hi been called a few times now and name is Andrew miller from carmar 3495246470 fax +34951311991 sent Mr a email saying can help us, looked them up on Google and another company trying to get us into something or have our money, told him where to go, kept email for filing. wish all phone calls would stop saying they can get our money back which now we know we have lost

  17. David G says:

    Is there any genuine way of selling or ‘getting rid of’ timeshare? I own at Clube Praia da Oura. Have done for 25 years but no longer require the weeks as my wife has recently passed away.

    • Hi David,
      Have a look at the RDO website for affiliated Resale companies: http://www.rdo.org
      If you search the web and fins a company, always go by the rule of NO upfront fee.
      Have you had a word with the resort about relinquishing the membership or isn’t that an option?
      Kind regards
      Customer Care

  18. Jefery says:

    We are still receiving calls from various companies claiming to be able to sell our timeshare for us. The most recent was from ITRA who claim to be taking RCI to court – have you come across this? They then offer to do the ”quit’ paperwork for £375 followed by a further £1125 on completion.
    The other company is BM?

    • Hi Jefery,
      Have a look at our articles about ITRA and judge for yourself.
      Must say £375 is the lowest amount we have heard so far for their charges, as most consumers had to pay thousands of Pounds and nothing has been done so far.
      Kind regards
      Customer Care

  19. marionanderson says:

    thought Mr. Garcia only gave advice. I asked for help last year but wasn’t given any. I would like to no more about this.

    • Hi Marion,
      Thanks for your comment.
      We provide advice and help where possible. I understand in your case we had to disappoint you as you paid all by bank transfer and those payments are not protected, so we couldn’t provide the help on claiming a refund. We are really sorry.
      Kind regards
      Customer Care

  20. Keith says:

    I have personally been emailing Mr Garcia over the last few months regarding the amount of money I have lost through so-called resale companies, had I known then what I know now of course I would not of parted with a single pound, but there you go we all live and learn I suppose, what I am here to say is- had it not been for Mr Garcia and his dedicated team I would not have received compensation through my bank that I paid out to these companies over the years. I cannot express how much Mr Garcia has helped me, my claims are still ongoing with some at the moment, but with mindtimeshares help I am sure I will get there.
    Thank you Mindtimeshare

  21. Jane says:

    I agree both my husband and myself are very aware of companies that now cold call. The latest to us is a company call Viva – Jane Grey (think – definitely Jane) called a day or two ago) re Incentive Leisure Group. They have been employed to get your money back and asking for £1295 up front to cover costs. She has not got time to put all she is saying in writing; they give you the reclaimed money by cheque or through your account; she gets annoyed when you ask her a lot of questions and really annoyed when you turn down her offer and says what about the holiday club you are part of as her parting gesture ………be warned.

    • Hi Jane,
      Thanks for letting us know.
      Always better to check the blog first, although as explained sometimes we cannot keep up with new ones appearing and cold calling consumers!
      But Viva Connect is an old one and yes with the old upfront fee trick.
      Maybe they should read the news more often…upfront fees are banned!
      Kind regards
      Customer Care

      • Mike says:

        Hi mindtimeshare
        Have just been phoned today, Friday 8th June 2012, by Jane Gray of Viva regarding our holiday share with Incentive Leisure. The offer is £6,500 for the resale of our holiday. She quoted the last 4 numbers of our membership and only wanted payment by credit card for the “returnable administration fee” of Euro’s 1295. She is happy to go ahead with or without our membership paperwork and will send us a form for us to sign relinquishing ownership. Thank you for continueing your work on providing information on these fraudsters. I just wish they could be stopped.

  22. tony says:

    I was approached by Mason Goodwin & Lisco to sell my T/S. I paid upfront but received a refund from Visa as they were clearly fraudulent. I have now relinquished my week at Cameron House ( de Vere) so have lost about £6,000, the purchase price, but at least do not have to pay the maintenance fee of about £500/ an. Thry have not chased me for this so it is another expensive lesson learned.

    • mojo says:

      Hi Tony, I would love to relinquish my T/S did you just write to them, did you enclose any paperwork?

      • tony says:

        I simply wrote saying that I was not able to pay the maintenance charge. I received replies saying that if the sum was not paid by one year, they ( de Vere ) would sell my week. That is highly unlikely as nobody buys T/S as many people have found. So my advice to you is simply ‘walk away’.

      • mojo says:

        Thanks for your reply Tony, I will do the same, but I have been told the Diamond Resorts are quite aggressive and will send in debt collectors.

    • sue d says:

      Can you tell me how you managed to reliquish your week at Cameron House and who did it for you. Why I ask is I have tried to rid ourselves of our timeshare weeks without success,

      • tony says:

        Sue, I simply wrote to de Vere and said I was unable to pay the maintenance charge and cancelled my standing order. That was Jan 2011 and after several letters saying that they would sell the unit, I have had no further communications from them. If you are getting threats of legal action, simply ignore them.

  23. richard bateman says:

    Do you remember the Nigerians and the information that a relative had died, leaving x millions unclaimed, and if one paid a sum up front to cover expenses, the “fortune” would be forwarded? Has a familiar ring, doesn’t it? All these cheats have provided a valuable service, though. We are all now too aware to ever release any bank details to potential scams. If contacted by any of these people, tell them you wish to donate the millions they are holding for you that you wish to donate it to the national debt. Just imagine!
    Richard Bateman

  24. William Denton says:

    I was under the impression, that the new Timeshare Directive says that asking for money upfront when selling you timeshare ot holiday club membership, for whatever reason is now illegal in most of europe….. In UK from 2011……. Spain from March 2012….This should cover the payments to Seaview Administration. Get advise

  25. Don says:

    Seaview Administration ,acting as administistrators of closed down Secondary Marketing
    are refunding those who. were defrauded.Ihave been offered £5750. To rewlease this fanciful amount they want £499 by bank transfer. this is the second time they have tried this.

    • AJ says:

      Help I have been contacted by one of these companies and agreed a sale
      to what I know is a fraud they have my c.c details if I don’t sign can I contact my c.c
      company and get them to block it

      • Hi AJ,
        If this happened recently then better contact the bank as soon as possible.
        Don’t sign any receipt, and send a cancellation letter to the company by recorded delivery and demand a full refund.
        If the bank cannot block the payment, let us email you some more details and we will advice you on how to claim a refund through the consumer credit act 1974.
        Kind regards
        Customer Care

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