Have you been contacted by Alpine Horizans?

No, it isn’t a typing error,  they are called Alpine Horizans and they are cold calling timeshare consumers with the “guaranteed” sales pitch.

Most consumers who have been called have asked us for Alpine Horizons, and of course it was difficult to find any information on the Internet. But after rceiving more information we realised that Alpine Horizons is using the name Alpine Horizans and this one we could research further!

Alpine Horizans claims to be calling from the UK.

The address of their “Head Office” is Office 810, Buckhurst Road, Bexhill-On-Sea, East Sussex, TN40 1QF

Telephone number 0845 004 0927

Email: info@alpinehorizans.com

The website www.alpinehorizans.com was registered on the 6th of July 2012 and although it looks nicely done if you click on the different menu items you will see that only the contact us page works. So there is no resale listing or Book Now at all.

This website of Alpine Horizans lacks all information that should be on there about the company, identification and registration.

Once Alpine Horizans contacts the timeshare consumer they mention the security fee needed in order to process the sale. This fee is 1395€

The agent from Alpine Horizans claims it is charged in euros because the timeshare is in the Eurozone. We would suspect though the bank account of this company is in the Eurozone and not in the UK!

What more can we say to make clear we don’t really trust this company? Cold call, guaranteed buyer, website which lacks information and an upfront fee.

If you have been contacted by Alpine Horizans or Alpine Horizons from 08450040927 then please let us know by email to customercare@mindtimeshare.com or place a comment on this blog.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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42 Responses to Have you been contacted by Alpine Horizans?

  1. Helen says:

    Hi I was contacted by a Richard Marsh who was with Imperial Strength in Nottingham he contacted me twice about selling my 2weeks, he was well spoken and there was no pressure very convincing that I beleived what he was saying this was the start of the con! He told me that he had a buyer for my weeks & that to go ahead with the sale it would cost me 11,00 which I would get back on return of the sale, this appearered on the surface to be a good deal as he explained in great detail that they used there own legal team in the uk. Richard Marsh told me that on my credit card statement it would be Alpine Horizons for the monies being paid, my next dealing were with a Amy White admin for Imperial Strength for signing of the contract of sale. Four weeks later I had another phone call from a Leah Stevens wanting me to do a Weston Union money transfere of 651.63 for legal paperwork for a solicitor Jack Edward Lewis Malaga Spain which again was told that if did not do this than the sale could not go though so I went ahead with what they were asking. Tryed to contact IS their phone had a engaged tone each time I phone contacted BT who told me that there was a fault with the line, next phone call was from Leah Stevens again wanting to know my NIE number which is needed to continue with the sale as I hold spainish deeds(Escritura) while on the phone I asked why I could not get though to IS she told me that they had ceased trading & that she was dealing with the sale. 1week later Leah phone me again to inform me that the sale could not go ahead as I had remarried since & everything had to be changed into my married name to enable them to release the 2 cheques which they were holding one for 11,00 & the other for 10,600. I was told to go to Weston Union with £840 cash to do a money transfere in euros to a Jake Edward Lewis in Spain so the sale could go though that day, Leah phoned me back as she needed the transfere number & amount in euros she then instructered me to be at home on 12/12/12 as a courier would be calling beween 10-12noon with my 2 cheques & that I would have to show them my passport & money transfere number. Nobody arrived or called that day I phone Leah at 2pm no one answered I have tryed several times since thats when I knew it was a scam!! I had a T/call from Alpine Horizons a lady called Helen Anderson 08453194874 on 21/1/13 asking me if I had received my 11,00 back explained everything, she told me that the timeshare had been sold & arranged to call me back tonight 22/1/13 with some answers etc, she told me that it was not sold she was sorry that I had lost my money but they had a new buyer for the sum of 13,500 but it would cost me 1,200 to go ahead with the sale, I told her where to go & she got shirty with me so I told her to get lost & hung up!!!

  2. From Bill. K

    Company Called Alpine Horizans

    24-8-12 I was contacted by the above company telling me that as a result of previous
    timeshare ownerships, that had gone bust we had been gifted 4 weeks ownership of time in
    a Spanish golf club. (We had no knowledge of this, having disposed of our timeshare a long
    time ago)

    The Salesman, (name if required) , told us that if we did not agree to them to selling this, the
    sum of £3000 would be owing in back maintenance. The other condition was that if they had
    not completed in 8 weeks we got our money back.
    After a few hours of bullying phone calls I was stupid enough to give in and paid £800.
    (Note this started at £1200, but being a pensioner they agreed to only take 800).
    Needless to say that’s the last I heard of them.

    The main point of this letter is to say, that having paid by credit card:-


    It took a few letters and phone calls to the banks fraud dept but they did pay up.

    Further INFO
    28-11-12 I had another call from their Spanish Office saying they had cleared the sale and
    were ready to courier deliver a money order for £12,000 to me. Only snag was they wanted
    me to send them a money order by post for £1200.00 first. No Way.
    I did try to get the persons Phone No, Name, and office address. He just put the phone down.

  3. Jo says:

    Jo says in Reply to Gavin:
    I suggest she is still the owner of her timeshare so long as she is still getting billed by the management for her annual levy. They will not let her off the hook until there has been an official transfer of the timeshare to another purchaser.
    It is unlikely scammers will proceed with a real transfer as that will make them liable for the annual costs – it is only money they want, not timeshare entitlement.
    However, she will have a problem if she does eventually get a bona fide purchaser as she no longer has the original Certificate in her possession to enable a transfer. If this is a worry to her she should contact the timeshare management and endeavour to get a replacement for her original certificate.

  4. Gavin says:

    Hi my wife works for an elderly lady who paid E1500 to Alpine Horizans after a month she also sent the certificate of ownership. This all came to light today when Consultants Eu contacted her today with the same resale scam. Does anyone know if she still has claim to her timeshare or has she been scammed of that as well as the !500

  5. Jo says:

    Jo says:
    I bitterly regret not seeing this website and the comments before I was scammed of my funds.
    Gina, Kelly and Becky, so called!, were plausible-sounding women who told me they had found a buyer for my timeshare in Spain.They sounded helpful and genuine – English accents, a letterhead with an English address, a website, – it all seemed to check out O.K. They have fraudulently taken 1875.00 Euro from me ( that’s NZ $2,878.77 ) which is a lot of money that I really can’t afford to lose. They cunningly didn’t ask for advertising funds as most of the agencies do. Their pitch was that this sum was needed for insurance in case after the purchaser had paid the balance of the purchase price, I was unable to settle by forwarding the property certificate. This money was to be returned to me as soon as the sale was effectively settled. There was quite a lot of emailed correspondence arranging the so-called ‘sale’ and a number of reassuring phone calls from these women. Once the money was sent they told me they would be in contact with me as soon as the statutory ‘buyers’ cooling off’ period was up. That expired on 31st August. Alarm bells began to sound for me at that stage as they had not mentioned the cooling-off period earlier. The sale and purchase was supposed to be quite straight-forward a large deposit having already been paid by the Purchaser.
    I should have acted then and there and tried to stop the payment through my bank. Foolishly, I gave them the benefit of the doubt which allowed them time to draw the funds. I will do what I can to have them caught via the banking system.
    I have had no word from these women since and no response to my emails. They were very sophisticated thieves. If there is anything I can do to stop them defrauding others, or if here is any action I can take against them, please let me know. Whatever, be warned by my misfortune – don’t have a bar of anyone or anything to do with Alpine Horizans. They are all fraudsters.

  6. David says:

    I was contacted on 20 July 2012 saying they had a sale of my property and had taken 30 % deposite.I told them I would only deal with e-mails not telephone calls.23 August 2012 thet sent me an e-mail to say that they had received the paper work and that they were passing onto there Legal Team for completion early September.I have sent two e-mails this week and have no rep

  7. Shirley says:

    Had call from Giles? at Alpine Horizons at Bexhill on Sea this morning followed by another call from the MD after I put the phone down on the first. The offer this time was accompanied by a threat of a bill for £2700 in back maintenance from them on behalf of a company called PRO golf if I did not take up the offer of £12000. All DWVC members were apparently upgraded to membership of Pro Golf on the liquidation of ILG and this company levies a maintenance fee of £900 pa. Needless to say I declined to gave my card details for the £1500 holding fee and put the phone down.

  8. Haz says:

    Hi everyone on here who has been contacted by Alpine Horizans.

    If you take my advice you will contact Citizens Advice Consumer line at
    There is information on there as to how you can report this as a scam. They work very closely with Trading Standards and can hopefully get this company stopped.

    They also gave me a telephone number for Action Fraud. These people work closely with the police and have brought about successful prosecutions. Their telephone number is 03001232040. The more people that report the more likely that something will be done.

    Finally, contact your telephone provider, report this as a nuisence call and get Alpine’s number blocked.

    Good luck to you all.

    • Dear Haz,
      Thanks for all your comments on the blog about Alpine Horizans.
      As you mention it is important to report this company (and any others that act the same) to the UK authorities in order to make them aware of this. But we also have indications that Alpine Horizans is acting from Spain.
      It is therefore also recommendable to put pressure on from Spain and also report them on this end.
      These companies normally have a very short life span and disappear quickly when it becomes to complicated to stay on..so we need to act quickly.
      We will send you information on how you can do this as well.

      Kind regards

      Customer Care

    • Hi Thank you so much for all advice re : Alpine Horizans.

      While i was speaking to Kelly Green from the above company, who was offering £11,500. for our timeshare I was so glad i hit on this site. She told me that:

      1. The web site was being revamped and that was the reason only home page being shown and would be completed by next week!

      2. The company based in uk and have been trading 6 years (only moving office within office block). On investigation address link to another business!!!! Checking Company HOUSE ” Alpine Horizans” not registered as a company (even with this incorrect spelling)

      3. Requested to leave documentation with our legal team to forward to buyer.Kelly Green said,” This was not the way they did business!! It would hold the process up for all concerned.”

      4.Told that we only had to complete back of “Transfer of ownership form” and forward to Alpine Horizans. This is not correct, both parties have to complete and fees have to be paid.
      But M/S Green said this was not the case and we had just to complete the back of form and the buyer would settle all fees.

      5. On questioning of the “Mindtimeshare site” She said it was people who did not do business with them (Alpine Horizans) and all people if they paid a security DID get there money refunded as Alpine only took from credit cards.

      6. When asked about company MD declined to answer and told this information was on web site. When i said the web site was being re vamped you told me earlier, she said she was going to end the conversation, as i was questioning the type of company she was working for.

      7. Made contact with the ” Action Fraud “. Reported all conversations and logged calls.

      8. Crime being reported to the police and hopefully others will take the time to catch these unethical people who prey on others like parasites.

      9. Please take the time and telephone and report your experience of these calls from this company Action Fraud telephone number 03001232040.

      10. Lucky for us we did not part with any information of bank or card details. But please
      beware of such crooks. We will be pressing for legal aid with this company.

  9. Haz says:

    I too have been contacted by Alpine Horizans (shame they can’t spell). Yesterday, i told them to go away but today I decided to listen to what they had to say (I had no intention of parting with any money but just wanted to see how far the story would escalate).

    The first person that called me was a guy called Mark Sinclair. He gave me the usual story…. some person wanted my timeshare for the golf element and was willing to pay £12,000 and all I needed to do was put the deeds in a Eurozone bond. He told me there would be no financial outlay from my point of view. I told him that i would want to discuss this with my husband and then as a couple we would want to discuss it with our solicitor. Basically he said that they did not have the time to wait around for this as the purchasers were flying home tonight. He said that he would have to pass this fantastic opportunity on to someone else.

    Within 30 seconds of putting the phone down it rang again; this time the MD of Alpine Horizans saying that he thought i needed some more information as I really was passing up a fantastic opportunity. He was on the phone for a long time trying to assure me of how genuine he was – to the point of swearing on his children’s lives, as an ex-serviceman, swearing upon the Queen’s life (I think that might be treason!) and confiding that he is a born again christian and swore on the bible.

    The purchasers were apparently Millionare Saudi Arabian Horse Breeders who were looking for a cheap golf holiday deal. Yeah right! Forgive me, but I find it highly unlikely that the streets of Bexhill are littlered with millionares, just nipping into high street offices to pick up a cheap golf deal, before flying home to the middle east tonight. My comments relating to needing to get off my bike, which he clearly thought I was riding up the Thames, seemed to go completely unnoticed.

    He became somewhat desperate suggesting that I seemed like a really nice person and he that would up the offer to £14,000 – £2000 coming out of his own pocket. He contunually asked for my credit card number (for the bond??) and became very aggitated when I said that I do not have a credit card. He suggested reducing the bond to £1000 and taking the money from my current account. Now he really was having a laugh. 23rd of the month and £1000 in my bank account is a definite oximoron.

    I used the broken record technique which ultimately worked. Suffice to say he put the phone down on me. I pictured a severly kicked waste paper bin and thumped desk once the call was over.

    I may sound a little flipant about all of this. Trust me (ha ha I could get a job with Alpine Horizans), I am not. My husband and I were sc***** out of a large amount of money by DWVC and Club La Costa before them. I think I can say that I have learned my lesson form getting burned.

    I feel for those of you who have parted with money. It is not your fault. There really needs to be a change in the law so that these people cannot set up such companies whose sole purpose is to defruad individuals out of their hard earned cash. They really are scum.

    Good luck to anyone who has fallen foul of this. I sincerely hope you get something positive out of it.

  10. Hilary says:

    Just been contacted by Alpine Horizona in reference to company we were stung by earlier in the year Woodbridge. Guy at Alpine knew about dealings with Woodbridge and said they had gone into administration and we stood to get money as contract not concluded alarm bells ringing

    • Haz says:

      glad your alarm bells were ringing and that you didn’t get caught out. The MD (I don’t recall his name) did become quite aggresive when I wouldn’t part with my card details. This scamming has to be stopped.

  11. Christine says:

    yes we were contacted today and last friday, gave us an amizing offer of 8k tonite for our timeshare we didn’t ask for anything like this, however the liability insurance went up from £100.00 to £1500.00 could be paid by credit card, and would be refunded as soon as the deeds were received, told them i could not find them on the internet, gave me the details again, have now tried and can’t get past the first page. told them i would have to speak to my husband re the insurance agreed to call me back thurs as more convenient for me,, they said we owned 2 weeks but actually we own 1week, seemed put out about this, told them my sister owned 1 week in the same unit after our week, this cheered them up, this offer is too good to be true and it probably is, Not a good feeling about this, after reading all of these posts. I will not be giving any card/bank details and will be telling them so on Thursday

  12. hi yes this bunch cant be trusted) how can we get our money back. from d.w.v.c mr F G BNKS

  13. C and g D says:

    so good to hear thet like us we had enough of being scammed…it needs to stop.
    I’ve each time thought this time its for real…yep did this 4 times…lukily got all back from abnk…but NEVER again..they’re all the same…as you say the cold calling is a clue!
    thanks for your site to help more people know

    • Haz says:

      I am 100% with you on this. I can’t believe that there is not some way of stopping this scamming through the legal system. It makes me so mad. I am of the opinion now that if it seems to good to be true, IT IS!

  14. Hugh says:

    Was contacted again (2days ago) by Julie McAdam of horizons asking for £950 surety.
    I suggested I would deposit deeds with my lawyer in preference to paying money. She said she would speak with management but have heard nothing since

  15. Jeanne says:

    Hi All
    We live in Australia and they have found us here! We were called last night and again tonight. Lynne Harper and Kelly Green. Same sales pitch, have a buyer eager to progress and then the sting of Liability Insurance of 1500 UK pounds (Aussie keyboard doesn’t have a pound sign!). Also tried to tell us a jointly owned timeshare only requires one signature to sell – sure my ex-husband would be pleased if I were to sign and collect the money! Knew it was a scam from the start, to good to be true. What really concerns me is how they have got our contact details out here in Oz?

    • Haz says:

      I am with you on this. i can’t understand how they get hold of details. what ever happened to data protection? I don’t think Oz is far enough away. I can imagine the phone ringing on the space exploration vehicle on Mars if they think they could scam someone.

  16. Jan says:

    I have today been contacted by Giles Croft of Alpine Horizons, who told me I had a guaranteed offer of £12000 for my DWVC package.
    Then came the twist, he wanted £1800 “securety” bond. This was later reduced to £800.
    Then he told me I had £2400 “arrears” on my DWVC account for “maintenance” which worried me somewhat, and unfortunately I was daft enough to give over my bank details
    But God must have smiled on me, I realised I was an idiot, rang my Bank and cancelled my card, fortunately for me nothing had been taken out and would not be. I later had a call from the managing director and once I told him I was going to report this to the Police, he put the phone down. I then checked the internet, which I should have done first, and found out that a lot more people had been hassled and scammed. Lucky or what ! I’m sending this email as I do not want anyone else to be hassled in this way. Best advice I can give, tell them to go away and put the phone down.

    • pat says:

      i have had same exprience 20th aug and today.gave card details realized ,called card co.to cancel,contact therelooked on internet and read commens /feedback-all negetive.M.D.alpinehorizans called back this am.-(miles turner!and threatened mesaying£1700 maintenance fees owed . I said i had no liabilty as i had transferred my timeshare in 2003.-freestyle. What were they(A.H.)tring to buy for£18500,after payment of£1800. for liability ins. If iget another call from A.H.i willthraten to call police. thanks pat

    • Haz says:

      Don’t worry about the DWVC maintenence. They have gone into liquidation and some of the management are in prison so they would not be chasing you.

      I am so glad you were blessed with being given the chance to get out of it. I think the advice you are offering is the perfect action

  17. jean says:

    I have just been contacted by Alpine Horizons sounded great saying they had a buyer for my Incentive Leisure timeshare he sounded very nice explained that once the certificate was sent they would post my cheque for £12,000 stupidly I gave them my Credit card details – then coming to my senses I called them back and spoke to Gina in accounts and told her to remove all my details and that I believe that they weren’t to be trusted and that I’d been scammed before. She replied at least your’e honest I just hope they discard my details and that will be the end of it -I also called my Credit Card Co to warn them !!!


    • Hugh says:

      I was contacted for a second time today by Julie McAdam….told me the buyer she had for my timeshare has now paid the £1500 deposit and all it would take now was for me to pay the surety (to ensure I send my title deeds after my cheque from them is cleared) for £950….looking at others comments above, they appear to be all over the place with their charges….another sc** company I suspect

      • Hi Hugh,
        Thanks for your comment.
        Don’t pay them the money upfront, not to Alpine Horizans and not to any resale company that cold calls!
        Kind regards
        Customer Care

    • Haz says:

      well done for cancelling the transaction through your bank. It is so easy to fall for what they are saying. My husband and I were scammed a few years ago. It put us into a lot of debt that we are still paying off. I would never trust a cold caller again.

  18. Liz says:

    I too have had the same as Warick just yesterday -all very convincing. Unfortunately I was
    daft enough to give over my bank details, but then quickly told them to destroy all details and
    ‘phoned my bank. Hopefully nothing will be taken from my account.

  19. Warwick says:

    I have today been contacted by the above – named company who told me I had a guarenteed offer of £12000 for my DWVC package.
    They also said they would get back any monies I had sent to any other companies (such as Half-Moone Holdings etc.)
    Then came the kicker:
    They wanted £1800 “surety” bond.
    I refused and informed them that I would be pleased to sell, but would not provide any bond.
    Then – worryingly – they told me I had £2400 “arrears” on my DWVC account for “maintenance” (landscaping, pools etc).
    I stated that this was impossible as I don’t actually have a timeshare at all, only a holiday club membership.
    I reiterated that I would not pay any money up front and they rang off.
    I had another phone call 5 minutes later, saying that they would reduce the bond to £1000.
    I again declined.
    – Sounds to me like they are doing exactly the same as Half-Moon etc, i.e. scamming people.
    I would strongly urge everyone to avoid these people.

    • Haz says:

      Hi Warrick
      Having been contacted personally 3 times in the last two days and getting no joy, Alpine Horizans contacted my husband yesterday evening with the exact same thing. When he refused to provide credit / debit card details for this bond, they said well in that case you are £2400 in arrears for maintenance. This also related to DWVC. It appears to have come about becuse some company called pro golf have taken over DWVC and the contract has changed. My husband told him quite categrically that he had no contract with Pro Golf and that had they taken over and amended contratcts this would have needed to have been signed by ourselves and and witnessed.

      We are not worrying about this as I really don’t anticipate that we will recieve a bill. If the situation arises that we do then they will have to take legal procedings against us to get the money in court. I am doubtful that they will want to expose themselves by doing this.

  20. Bill says:

    I was phoned by Sophie Hedges yesterday. She has a buyer for my timeshare points. She wants a 10% liability assurance, being £870. I can pay by Visa or Mastercard because it’s secure for me. I asked for a copy of the contract so that I could show it to my solicitors. She couldn’t send it but would email me a copy of the terms and conditions. She says they are a UK company, not Spanish, so this is much safer for me. She hasn’t sent anything yet.

  21. John says:

    I have had a second call from a John Williams offering a very good rate for my timeshare points. Says that they would send a bonded courier to us with a banker’s draft (Natwest) and some surrender forms which we would sign there and then and then we hand over the title deeds and they hand over the draft. No mention of any money up front (which I believe is illegal). I agree about the rather abrasive sales manner…..

  22. Chris says:

    I have just received a call from them, Rita Clarke was quite aggressive with her sales talk, then put me onto her manager who insisted it was all above board. Said they could send me an EMail confirming who they were. This they have done. Looks very unprofessional to me.

  23. Gil says:

    We have been contacted twice today by Alpine Horizans represented by an aggressive/rude guy going by the name of Charles Eliss (sic). He said we had been presented with a Pro Golf pack from Freedom Vacations (which is news to us) and that he had a buyer prepared to pay £12000. We didn’t string him along but no doubt he would have got round to saying we needed to pay some up front money to secure this (fictional) buyer. No chance and we just put the ‘phone down.

  24. John says:

    Just been contacted with an offer and all they need from me is a £1500 “insurance” payment to make sure I send the Title Deeds etc once the funds are in my bank account. Said I wasn’t happy about parting with any money up-front but I was assured it was all above board – yeah right!!
    I know what they will be told when they call tomorrow evening for my answer!

  25. glyn says:

    i have just this minute recieved a call from Julie Hamilton saying shes got a buyer for my timeshare , and asking if I had been scamed before by criminals in spain , She says there is no upfront fee bla bla bla all these companies are sc***

  26. mark says:

    Phone call out of blue. Pressure+aggressive pitch re “sale” of time holiday club.Wanted payment of £1200 to insure documents would be processed asap ie must be done immediately. Talk of getting own solictor was ignored Do sound highly suspicious !!! Would not touch them with proverbial barge pole.

  27. sally says:

    I have had the same experience …………. Contacted by Jane Lambert and then Kelly Green. How did they get my number and know that I had membership for sale? My credit card company wants to know more about them ………… can anyone help?

  28. john says:

    I was contacted by thease people her name was Fiona Mc Hugh. She had a convincing chat line which took three days two set me up.But then she fell at the last fence when she aked for £950.I said no thanks and the phone whent dead. Ive been there before with Overseashores they took £1240 but the bank tracked them down and I got my money back. That was another woman and her first name was Fiona

  29. John says:

    Hi, I was contacted by Pauline Scott who works for this company. She said that they have a buyer for our timeshare for £14300. She said would I like the money by cheque or bankers draft but as security I would have to pay £841 as a holding fee until they had my documents which would be picked up by courier. I then received an email with the same info on.

    I haven’t paid anything over to them.

    I looked them up at Companies House and there is no info about them.

    I believe she will ring me again tomorrow as she wants my holding fee which I am not giving her.

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