ITRA, Club Class, EFTAG and RIOCC, Amber Holdings Ltd.. who says they are not related?

After writing numerous blog articles about ITRA, EFTAG, RIOCC and Club Class we still receive the occasional message stating that we are so wrong and that they have nothing to do with each other.

But how convincing can that be when we actually receive copies of paperwork signed by consumers and where this whole range of companies is mentioned or other companies that are clearly connected?

This is the case of a contract signed with ITRA not so long ago.

The consumer attended a meeting in the UK and although not keen on joining their “class action” they did convince the timeshare owner to sign up for a disposal. This owner actually mentioned he was very happy with his timeshare and still enjoying the holidays. But the eager ITRA representative at the meeting explained to him that his timeshare was in perpetuity and his children would be bearing the debt of the maintenance fees for ever. This made the timeshare owner sign…

The contract for this disposal is actually not made up in the name of ITRA but is with Amber Holdings Limited. Amber Holdings is known to be connected to Club Class as Amber Directors Ltd is a Nominee Company for Club Class!

Amber Holdings holds a client account with Sochalls and we know that this is the accountancy office for Club Class in the UK. (Blog

Then there is also a mention in this contract of a company called Arriendos Costa Sur SL who arranges legal services through Access Legal Services. For those who have been to the RIOCC offices or signed an agreement with them, know that Access Legal is working with RIOCC and a large billboard is shown outside the RIOCC office for Access Legal Services (blog

A very similar contract is the one EFTAG uses for their customers and is also in the name of Amber Holdings Ltd with Arriendos Costa Sur SL and Access Legal Services for the legal (Blog:

For this disposal service ITRA is asking £5950!

Unfortunately the timeshare owner called his resort and the perpetuity clause in not in the paperwork at all! So the owner has been mis informed and on top of it ITRA kept his original deeds which the timeshare owner now needs to claim back.

With all the above information, is there any doubt these companies are all working together?

So with the above information and all we have already published on the blog about each one of them, is there any doubt about the real intentions behind their Class Actions, Disposal Services and other services for which consumers pay a substantial amount of money and never seem to be happening?

If you have been called by ITRA, EFTAG, RIOCC or any related company with an invitation to discuss your timeshare in Spain or the UK, please let us know!

You can email us at or place a comment on the blog.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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20 Responses to ITRA, Club Class, EFTAG and RIOCC, Amber Holdings Ltd.. who says they are not related?

  1. Nafi says:

    Hi Richard,
    We bought our Timeshare in 2002 and have never received what was due to us! We paid by bank transfer and I still have the original paper work with my yearly levies that I have paid until now. What is the possibility of me getting any of my hard earned cash back? My time share is in Spain . Initially it was with Club Atlantis who became Leisure Dimensions then Petchey leisure and now called MGM group! They keep changing their name?
    In desperation we met with ITRA who claimed to get us out of our contract for a fee of 5950Pounds .We have only paid part of this fee but are wondering how authentic this is and if not how can we claim our part payment back as well?
    Any advice will be appreciated.

  2. This is an email we received today from a consumer who contacted us last year in June.
    As per their request we share the news with you!

    Dear Alberto you may remember us from a while ago, you gave us very good advice about claiming nearly 10,000 from our credit card providers that we had been swindled out of by club class conceige and, itra also cashback, all in all the same company, well good news is our credit card company have just paid us £99922.72 which is in fact a few pounds more than we paid to these crooked companies.

    Thank for all your help and encouragement to us to persue this action . your advice was spot on. also i am happy for this to be published in your mindshare so that it gives hope to anyone else that has been in the similar situation, my message to those of you is get your facts together you have up to six years in which to claim. but do it now!

    Mr And Mrs W.

  3. Bill says:

    Any info from anybody about PSI or Professional Services International Tel no 02075700341.

  4. richard says:

    hi all well it was not a transfere but a cheque does anyone know about these n if there covered at its for 7149 so alot of money …………..i really hope so 🙂

  5. richard dunton says:

    hi my mum n dad both bought in to club class-terernova in 2006 (stupid as they are never paid by credit card only debit card then rest was by bank transfere…………so is that money lost…………. anyway last night got a phone call off clubclass stating we owe 75 member fee for the last few years 5 we think so 375 my dad said he was not paying it as this was a con n he lost over 9000 pounds so they have said that they will send a letter either pay or get bailiffs here is that right or not i feel soo sorry for my dad all his hard earnerd money down the drain………………..please any advice would be so greatful thankyou
    elle xx

    • Archie says:

      Hello Richard, your parents have 6 years to claim back their investment under a mis-sold product covered by the Consumer Credit Act 1974, Section75. Debit card payments are not covered unfortunately but a payment made by Bank Transfer is. So, depending on what time of year they bought their membership, they may still have some time to claim it back. They need to contact the bank from where the amount was transferred and seek their help but they must provide full details of all dealings with Club Class. Also, to quote advice we were given on claiming under this act, “Evidences of misrepresentation do NOT need to be backed up by written commitments made by this company”, oral claims and promises that they made which have not materialised can also be challenged. No one can “bring in the bailiffs” for an outstanding management fee without a court order, having done a little research, I don’t believe anyone who owns or has owned a timeshare has ever been taken to court for this reason as their terms and conditions are not worth the paper they are written on. We have been pestered since 2008 by Diamond Resorts for unpaid management fees as a result of CC “buying back our timeshare points”. They did nothing of the sort, they sat on them knowing that eventually DR would just forfeit our membership, which they did in July this year. So we paid out a large sum of money for nothing. This is how we managed, very recently, to successfully claim back from our bank, our original investment. Give it a go and don’t be intimidated! Good luck!

      • Clare says:

        Hi archie I wouldnt mind picking your brains about you went about winning your claim. we paid deposit by credit card to Club Class and the outstanding balance by bank transfer. I would love to start the process of claiming back but not sure how we go about it. Think I have about 12 months left before my 6 years is up. Alberto if you and your team can assist I really would appreciate it.
        Good to hear some people are winning the battle and getting back there hard earned cash

      • Archie says:

        Hello Clare

        I am sending an e-mail to Alberto at mindtimeshare authorising him to send you my personal e-mail address. I feel this will be a more effective way to pass on information which may help you to pursue your claim.

        Hope this is ok with you


      • Archie says:

        Hello Clare (again)
        It would seem mindtimeshare are reluctant to pass on my e-mail address to you. So I will try to provide as much information as I can but try to be as brief as possible! Firstly read up section 75 of the Consumer Credit Act 1974. This provides you with the reason on which you may base your claim against CCC. Next, write to the Customer Services Dept. of the credit card company, of which your card was with at the time of payment, stating you wish to make a claim under the said act regarding a payment to CCC, believing the product was mis-sold to you originally. They will respond and request proof of purchase, contracts, credit card statement, bank statements showing all the relevant transactions. They will also request a blow by blow account of all events which led up to you committing to purchase, ie how were you approached, cold call, e-mail or even stopped in the street!! Why you feel you have been mis-sold. Include everything you can, I am sure they see the paperwork involved and just think, oh heck just pass it!!! Only joking but they do need as much evidence as you can give. This act not only covers written evidence but also anything said verbally can also be used as part of your case and if your deposit was paid with a credit card, the entire amount originally invested is also covered. That goes for anything you partially pay for on a credit card and the remainder in another method. Take your time to put your documentation together, it took me a week to photocopy, put documents in chronological order, staple relevant papers together and remember you only have 6 years from the original date of transaction to claim. I wish you every success, keep me posted.


      • Dear Archie,

        Sorry for the mis understanding, we certainly will pass your address to Clare as per your request.
        We have also forwarded her a copy of above message.

        Kindest regards

        Customer Care

    • richard says:

      hi we have just found a statement that says we paid diamond resort/club sunterra management fee wit with our credit card the first payment was 2005 but carried on paying till 2009 then in 2010 we sold it on to dwvc but had to give a further 2780 so he did just to get rid of management fee ( we did use the points with sunterra to have a holiday did anyone else ? we have just phoned the bank now and there askin for proof that it was a missold product proof i been in contact with the company and asked for money back how can i do that
      please can someone who has claimed back money explain what i need to do and i would be greatful forever
      ps when he did with 2780 in 2010 it was bank trasfere so is he covered 🙂

  6. Hamish says:

    My friend, who also stopped paying Club Class many years ago, has just been contacted by ITRA with the perpetuity clause warning (she is about 3 months behind my own experience of these charlatans). There is no such thing and if a contract actually contains such wording it is simply unenforceable and could probably be voided anyway. As their basic information/advice is based on such a blatant lie absolutely nothing they say can be trusted – not even their names.

  7. Archie says:

    Club Class Concierge – in 2008 a Miraflores presentation by Global Vacations offered club memebership, cashback scheme and hassle free redemption of our timeshare. We bought it and everything they promised never materialised. Heard on the internet that Gloabal Vacations was a scam and was closed down by the Spanish police. We recently learnt about the Consumer Credit Act section 75. This covers the mis-selling of a product. We paid our deposit via credit card and the balance by bank transfer. This act covers the total transaction amount. We forwarded all the details, copies of transactions, certificates, email correspondence and letters to our credits card services organistion. Within 2 months they have offered us a full refund of the deposit and the balance. Result!! The moral is don’t give up hope, but if making a claim using the act then the claim must be made within 6 years of the original transaction.

  8. charles says:

    HI, just had a meeting with ITRA, re court case they want in 18 months time, but also they are wanting to help meget rid of current time shares for around £5k, anyone any advice?

  9. Trevor says:

    I,too,received a telephone call from ITRA asking if we wished join a Court Case over mis-selling of Timeshare against the owners and recovery of any losses suffered by me from fraudulent companies failing to sell my Timeshare in Malta.No upfront fees required and the action will be taken on a no win no fee basis
    My wife and I attended a meeting with ITRA in Manchester in October 2010 when we supplied all details of our Timeshare and they then said that they considered that we had a valid claim. This meeting was at Personal Travel Group Consultation Centre.
    Since then and until last week we had heard nothing more as we refused to take up the offer of investing in other property or developments
    I have a meeting with ITRA arranged with legal representatives in Lichfield on the 18th September
    Have you received any other notifications on this Court Case action, I see that a similar message was received by Reg on the 15 August. I can send you a copy of the arrangement letter if you think it would be helpful

  10. RB says:

    Sir any information on a company called BLUE FLAG TRAVEL SOLUTIONS who guarentee to claim any back excessive money paid to your Time share Co, get you out of the time share,and any fees you may have paid to Etoo, ILG etc. All for the fee of £499. Thank You.

  11. Reg says:

    I may have missed something here in the above, but I have been contacted by ITRA claiming a pending successful court case whereby I can claim back any over-payed maintenance fees etc. They wish me to attend another meeting (already attended two where they seemed quite genuine) to have an interview with a solicitor and at that time to sign a power of attorney for him to represent me in court. I am not sure of this procedure, for if I do, will this give him/them access to my finances and me lose control of decisions? Knowing how past representatives have behaved, I still cannot make out whether they are genuine or not or whether I should sign this power of attorney. They have never asked for money up front and I wonder if this is just another ruse to get at my money!
    Answers would be most welcome.

  12. GERRARD says:

    Hello, keep reading about all these con’s but is there any way to legally get refund’s for time share’s bought in tenerife in 2000 or club class holiday’s? if so can you let me know how to go about it. Thank You

    • TERRY says:


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