The offer to help arrived by email from Cashback Sales & Administration

Seeing it, is believing it..

Members of ILG / DWVC have recently received an email from Stuart Tristram of Cash Back Sales  & Administration, explaining the following:

“Dear Certificate Holder,

Please accept my apologies for the lack of contact; I have not had access to the company email accounts for some time, hence the use of this free email address. With regards to the legal action against Tony Larvin I cannot speak too broadly on the subject due to a ruling which prevents the case being discussed publicly – something which I still do not fully understand.”

“With regards to submitting your claim for the value of your Cashback certificate, this will inevitably be delayed until there is a court ruling. I do not want to comment too much on the effectiveness of pursuing a claim through the Spanish courts for the value of your certificate, only to say that it may be a lengthy affair

Well that is very informative to say the least!

Mr. Tristram then continues in his email telling the consumer that he has been looking for other ways the consumers might be able to recuperate their money..

And he is as kind to recommend a company that can help consumers with claiming back their money, and charges no upfront fees.

The reason why we place this article is the worry about in who’s hands the personal data of the DWVC members is..

Mr. Tristram mentions he has no access to the company email accounts, but obviously he has access to the client’s personal details! And how many more people have this as well?

How many more people can use this information to do email shots and recommend companies and websites under the pretention of “wanting to help?”

With all due respect, the intention might be good, but the above has created another concern more for all the DWVC members who are already abused by so many cold callers from supposed resale companies, claims companies and legal advisors. Because obviously there is a leak where it concerns the data protection!

If you are a DWVC member and you want to know what your possibilities are to claim a refund under the Consumer Credit Act, then please send us an email at  or place a comment on the blog and we will inform you.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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23 Responses to The offer to help arrived by email from Cashback Sales & Administration

  1. Peter says:

    Something overlooked in all of this is the role of the Cashback director Brian Mooney. He and Tony Larvin are old mates it seems, and Mooney has so far escaped any real mention of involvement. There are some suggestions that he received payments and loans from Cashback Sales, over half a million euros worth! Does anyone have any information on Brian Mooney, he’s from the Nottingham area originally? Have the police spoken with him about his involvement with the missing funds?

  2. Andrew says:

    I have been contacted by a firm called Acredo S.A based in Cadiz, which claims to be acting as the liquidator for Cashback. They tell me that I am entitled to a percentage of the value, but need to register for a Spanish NIE in order to be able to pay the appropriate Spanish Tax. I am extremely suspicious that this might not be genuine. Has anyone else been contacted by this company?

  3. alan says:

    At the moment I am in the process of trying to obtain money from cashbackeurope, I am not very hopeful has any body any advice on the subject, as far as I am aware I have done everything correctly Alan

    • Carol says:

      Just had a phone call from DWVC , hoping that we would use the site for holidays this year I was pretty naffed off as this is the first contact in years apart from the demands from pro travel solutions for 75 pounds , Is there anyone out there who is willing to help .As for the Cashback , I have all the papers saying we were to recieve money back but no other contact….. wellll here we are in 2013 . still no outcome and still no cashback.
      Anybody out there who is fair trading .

      • Peter says:

        You should go to the press with this Carol. ProTravel Solutions is finished and done, yet they’re still trying to get money out of people for dwvc membership. DWVC doesnt exist as a product without the service provider PTS. The daily Mirror would love to hear from you! You could also email BBC WatchDog and the OFT as well. They’re very keen on hearing about Keith Barker, he’s still on the rogues gallery!!

  4. Steve says:

    Hi All, especially Robert. I have had an initial response from my credit card company. They have proof of deposit paid with their card but want proof of payment of the balance, which I did by bank transfer. I do not have a copy of the transfer document, but do have ILG’s acknowledgement of payment in full. Does anyone know if that will suffice? Also, the credit card company are suggesting a pro rata return, to account for the 10 year DWVC membership and the 2 years of it befoe ILG went into liquidation. I think they miss the point that ILG contracted to take ownership of my Diamond Resorts timeshare and did not do so. Anyone have similar experience and should reimbursement be in full, not pro rata?

    • teewin says:

      I was in an identical position but my credit card company refunded me in full. I have had no luck with the cashback though and of the four resorts I handed to them one was never transferred and I had to pay 2 years maintenance.

  5. Brian says:

    Further to my other comment on this page, the bank eventually came back to me and STILL refused any payment whatsoever, saying the Ombudsman had made his decision and I should approach the FOS again if I wanted the case reopened. This the Adjudicator refused to do as too much time had elapsed (15 months) and it wasn’t “fair to the bank.”
    I then offered to only take back the basic amount deposited on the Lloyds TSB VISA Trustcard. This is less than half the total amount due, about a third in fact. With no response to this I finally suggested around a third of that latest figure but the bank’s last communication to me indicated that they were only prepared to leave my complaint on file and ignore any further appeals.

  6. Elle says:

    hi all, we are new to this site and very disillusioned with all the bogus companies over the past few years who have tried to scam yet more money out of us. We were due a Cashback Cheque in August this year and sent it off to Spain as per instructions. The envelope was returned as ‘Not known at this address’, and we have not been able to find out any more information. We were duped into investing a considerable amount of our savings in Jan 2007 through ‘Freedom Vacation’ and would like to know if we could get any of it back???
    If there is anyone who could help us we would be grateful as we are feeling pretty low about ‘losing’ this money..


    Bob & Elle

    • Mick says:

      Unfortunately there are lots of us having the same lack of success with getting anything from Cashback Sales SA. I’m using a company called ########### to try and get some money back, based on the fact I was mis-sold the whole deal. Why not see if they can help. Good luck!

    • Julie says:

      Hi nice to read your letter, reading yours is indentical to what happened to us. We posted our cashback in July to have it returned, we are still getting cold callers, When will this come to a end. Fed up with the whole ordeal
      Julie & Steve

  7. Jan says:

    I paid to DWVC on the day by Mastercard, and about 10 days sent the reast via the Post Office. Lloyds have refunded me both amounts because the transaction was on Mastercard to begin with.
    This was under the Section75.

  8. robertstead says:

    I have just been cold called by a company called Imperial Strength ( They wish to purchase on behalf of a client my DWVC membership for £12 000. They need my credit card details in order to purchase a bond for 15% of the £12 000. When exchange of money and deeds has taken place the bond will be returned. I have not done anything though they sounded very plausible and when I checked with Barclaycard they just told me to check this company’s Terms and Conditions before I proceeded.

    • Ross says:

      Nobody wants to buy a DWVC membership. NOBODY. Ignore them.

    • Hi Robert
      Many thanks for letting us know about this call.
      Today we have published an article about this “new” resale company and the research we have done so far.
      A bond or a fee…it is still an upfront payment which they shouldn’t be asking for!
      And a client purchasing a DWVC pack for 12000 doesn’t sound very convincing either.
      Kind regards
      Customer Care

  9. Brian says:

    I wish we were all so lucky!! I made a claim in 2010 on the expiry of my 5 years’ “Cashback” and having had no reply from DWVC & Co. except “CLAIM IS CORRECT.” I applied for Section 75 CCA 1974. Having had two letters of rejection from my (then) bank, – Lloyds TSB, I received no reply whatsoever to my third letter. Being so ignored, I took my dispute to the Financial Ombudsman. After one month of allegedly “lost” papers it took a further six months for an “Adjudicator” to rule against me, his boss having told me that things were going my way!
    Having temporarily given up trying, I once again wrote to Lloyds TSB’S Card Services people in Dunfermline and received a response from their Customer Services in Brighton. Their promise of a full reply within four weeks has now turned into nearly eight weeks. Meanwhile I have approached the authorities in Adeje in Tenerife but they are awaiting Lloyds TSB’s reply.. The bank’s argument is that there is a third party involved, the monies having been paid to Cashback’s agents (Selective Services). However, this still constitutes an arrangement to pay, as decided by the Court of Appeal in 2006 and this is the argument I am currently using, especially as these organisations are now defunct and “there were no assets available for distribution to the creditors.” I am awaiting Lloyds TSB’s decision any day now, having BEAVERED AWAY AT THIS FOR THE LAST TWO YEARS, MAKING SEVEN IN TOTAL!!!

  10. lindylady says:

    This is worrying and the reason why my parents are in yet another mess with Kingsway Sales & Marketing Ltd who cold called them and managed to retrieve the credit card information from my elderly stepfather and take over £1,300!!! They are constantly being bombarded with these kind of people who, as you say, have obviously got all the necessary data that’s leaked out. I am now once again having to try to retrieve these monies for them.

  11. lesley walker says:

    i made a claim using section 75 of the consumer act for my money back i had spent with dwvc and was fortunate to just be in the 6yrs time limit so they paid out. its worth pursuing good luck

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