The Office of Fair Trading & Trading Standards´ hard work plays a part in the closure of Incentive Leisure and linked companies.

On 22 March 2012, a final enforcement order was obtained from the High Court against Keith Barker and Kimberley Bambroffe (the two directors of Personal Travel Group Ltd.), and Geo Demographic Market Research Limited (GDMR).

Keith Barker was a director of ILG, and was a director of GDMR and PTG. Kimberley Bambroffe was a director of ILG and director of PTG.

Years ago, in my role as Director of the RDO Enforcement Team I had a meeting with the OFT and handed over all the reports and investigation material we had on ILG. This information certainly will have had a certain influence on the final decision of the OFT (I hope so) and I am glad I have cooperated in this cause.

No order was obtained against Incentive Leisure Group Ltd (ILG), because it went into creditors’ voluntary liquidation in Gibraltar on 21 January 2011 and was dissolved on 16 January 2012.

ILG & PTG sold and marketed holiday club memberships and other holiday based products to consumers. Geo Demographic Market Research Limited placed adverts in national and local newspapers and in-flight magazines on behalf of ILG.

However the cash backs used by ILG – i.e. Reclaim Ltd & CashBack Sales and Administration S.A. were not affected by any enforcement order or by the liquidation of ILG.

Relevant information on Cash Back Sales and Administration S.A. (Daily Mirror, January 2009)

Previously in April 2011 final enforcement orders were obtained from the High Court against Martin White, Jonathan Daniels, Mark Gales, Robert Knight and Lily Alderson who had been involved in the sale of ILG and/or PTG products.

Personal Travel Group Ltd (PTG) went into creditors’ voluntary liquidation in Gibraltar on 14 December 2011 but a final enforcement order was obtained with the agreement of PTG’s liquidator, on 23 March 2012.

It is worth mentioning that none of the following holiday clubs marketed by Incentive Leisure Group were affected by any High Court´s order: Designer Way Vacation Club; Travel Saver; Freedom Vacation Network, etc. Full list at Timelinx´s website

Victims of ILG or PTG, are receiving cold calls by bogus firms pretending to be able to help them to secure a refund of the money paid into acquiring their holiday club memberships, or even pretending to be able to help them to claim their promised cash back from Reclaim Ltd, and CashBack Sales and Administration S.A.

Further info: Office of Fair Trading

The above leaves us though with the question on how it is possible that numerous members who bought from ILG are still today “chased up” by emails for a membership fee of their club. A lot of these consumers have contacted us about these emails as they feel unprotected, threatened and confused with this whole situation, to say the least.

How comes the authorities do not take any action against these companies that continuously try to make money out of these consumers, or better said: Victims! People who have been cheated out of their money years ago and still there is no end to this story?

This needs to be stopped now!

Fortunately we at Mindtimeshare have been able to help a lot of the victims to recover the money they paid to ILG initially by claiming through the Consumer Credit Act. All those consumers who have still not looked into this possibility please don’t wait any longer!

Did you know that when you paid the deposit or the entire amount with credit card in the past 6 years, you could do a claim through the Consumer Act?

Do you know that we can help you with this claim and give you clear guidelines on how to start the procedure?

If you are a victim of Incentive Leisure Group – ILG then contact us today and we will explain to you what possibilities you have.

You can contact us by email at or simply place a comment on the blog.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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11 Responses to The Office of Fair Trading & Trading Standards´ hard work plays a part in the closure of Incentive Leisure and linked companies.

  1. Nick says:

    Keith Barker has closed down all of his companies other than Reclaim. He’s been asking people to pay their £75 annual fee to a company that no longer exists, no doubt this is to cover the payments that Reclaim occasionally pay out to keep the police from knocking on their door…

  2. Brian says:

    Disappointed Lady. If you check out my two comments under “Cash Back” you will see that not all banks are fazed by the Financial Ombudsman. When I threatened to take the case to the FOS their attitude was “BRING IT ON!” Perhaps it all depends on which bank you are with. Mine WAS Lloyds TSB. My case was no different to many others where a Section 75 claim has proved successful BUT the Adjudicator ruled against me, so after a rest from all this stress I went back to the bank. At first they appeared willing to find a solution but later resorted to their old trick of not replying from Brighton, just as they had done before from Dunfermline. It was they who suggested reopening the case but after such a lapse the Adjudicator refused. No amount of pressure on the bank from both letters AND Emails came to anything. I even reduced my claim to just the basic deposit via Lloyds TSB VISA Trustcard,– less than half my original claim, a third in fact. No dice! I then asked for around a third of that latest figure but all they could promise me was to keep my comments on file and refuse to reply to any further communications from me.

  3. Meah says:

    Disappionted Lady.
    I have just received a telephone call from my credit card company to say that I cannot claim under Section 75. I tried to reclaim this last year myself and did not get anywhere with them.. I was contacted by a company who told me that I am entitled to this money back. My husband and I paid x amount of money to them to send paperwork off for us, in which case they have done what they said they would but like I said above we cannot. At the end of the day I do not know who is right and who is wrong. The credit card company is going to hold onto their money and not loose out out and as far as paying the other company I am waiting a reply from them. will keep you posted but if you know different please let me know and where I go from here. Wish we had never gone to see ILG but to late now it is done.
    Very very angry

    • Mark says:

      Disappointed Lady. Do not be any more! You WILL get your money back from your CC company. If you have tried and failed with them under Sect 75 of the CCA 1974 then the next port of call is the Financial Ombudsman. I dealt with BARCLAYCARD for almost a year and they refused all my pleas despite the obvious flaws in their arguments. ALMOST AS SOON AS I INVOLVED THE FO THEY WERE READY TO SETTLE. Strange?
      No, I don’t think so. The FO advised that I would be entitled to my money back BUT ALSO, LOST INTEREST AND COSTS INCURRED if that is what I wanted. Lost interest alone would be worth about £600 in my case but frankly I wanted my money back with no hassle so I settled. In the end i screwed £100 out of them for crap customer service and I was happy but I will never touch them again as a company. YOU ARE IN THE DRIVING SEAT WITH THIS LEGISLATION. It took 12 months and several letters (in hindsight I would have gone to the FO earlier) with no outside agency and certainly no payments to 3rd parties to get my money back (plus £100). Do not take no for an answer. You were scammed. End of.

  4. rob says:

    Heard of RIOCC? Another one to look out for.

  5. rob says:

    thank you

    Date: Tue, 2 Oct 2012 12:32:20

  6. Pamela says:

    When you say that the Holiday Clubs e.g DWVC are not affected by the High Court order what does this mean, in effect, for DWVC members?
    Do you believe that the former Directors of ILG are collecting the membership fees for DWVC?
    Pro-Travel Solutions told us, at their office in Halesowen, in 2007 that none of the membership fee money came to them to run their booking agency (which is what we were told at the time we bought into the Holiday Club.)

    • Mark says:

      The former directors for ILG are the same directors for DWVC. It looks like they’re trying to collect as many fees as possible before closing down whats left of their empire. Do not pay them a penny! Keith Barker is also behind everything at Cashback SA, it was his and Garry Leigh’s business from the start. In fact, I’d say that most if not all of the goings on in that company were down to them. Pro Travel SOlutions won’t be around much longer either, Keith Barker is hoping to have that closed soon too!

      • Peter says:

        If anyone has paid the annual fee to DWVC or Pro Travel solutions, they should go to the press. ProTravel Solutions is finished and done, yet they’re still trying to get money out of people for dwvc membership. DWVC doesnt exist as a product without the service provider PTS. The daily Mirror would love to hear from you! You could also email BBC WatchDog and the OFT as well. They’re very keen on hearing about Keith Barker, he’s still on the rogues gallery!!

  7. Pinkiegolf says:

    Sorry Gordon, I suspect the company who have approached you are yet another bogus bunch!! You cannot claim anything under Section 75 of the Consumer Credit Act as you paid by cheque and bank transfer. Section 75 only applies to payments by credit card, not debit cards, cheques or cash.
    We have been trying to claim our money back for buying a timeshare through RCI/Petchey Leisure and subsequently joining ILG/DWVC to try and offload our timeshare for the past 10 years. We have dealt with Barclaycard, the Financial Ombudsman, a specialist Solicitor and even our local MP. We paid our deposits by Barclaycard, so were covered by Section 75, but Barclaycard only paid us back our deposit (although they called it “compensation”), not the full amount we have lost. We went to the Financial Ombudsman who eventually awarded us £100 compensation which we refused as we have lost over £20,000 in total over the years. They would not award us any more as they said we had no written proof of misrepresentation, breach of contract or evidence of mis-selling. Hardly surprising really as the timeshare/holiday club agents don’t give you anything in writing, it’s all verbal. Barclaycard admitted that we had proof of misrepresentation, but still refused too pay us back our total losses. We have come to the conclusion that we are never going to get our money back, no matter what course of action we take. Hope you have more luck than us!!!
    P.S. We also dealt with the OFT in the beginning of our action, but they said that as we had not joined the initial action group set up to deal with this, we were too late to claim anything. That was back in 2006, so I think you will be in the same position i.e. far too late

  8. Gordon says:

    I was approached yesterdayby a company called Credit Me Back in Brentford stating that I could claim back monies that I had paid the Incedntive Group in July 2007 on a visit to offices they had at that time in Wantage.They cited the enforcement order obtained in the hight court against holiday companies, They say that I would need a lawyer to put my case and it sounded as though I would be expected to pay fees up front.Do you know of them and do you think that they could deal with this matter. I would mention that in 2007 to the best of my knowledge I paid a deposit of £300 by cheque and a balance odf £6395 by Bank Transfer to the account of the Incentive Leisure Group UK Ltd at Lloyds Bank TSB in Leicester. If they can’t help in the light of the enforcement order obtained by the OFT is there anyone else who may be able to help

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