Over a year ago we published an article on the blog about a website/blog called Mindtimesharetruth that was created with apparently the sole intention to discredit the work of Mindtimeshare.
Although the subject raised on this website is a very specific one; Resort Properties, a lot of the dubious companies have taken the opportunity to use this web as the “proof” that Mindtimeshare isn’t genuine or as trustworthy as it might seem.
It even has become part of the documentation or standard emails from different (dubious) companies where they “refer” to the Mindtimesharetruth website in order to proof Mindtimeshare is fake and consumers should not take any notice of our alerts, warnings and advice.
Some companies have gone as far as mentioning that it is not in Mindtimeshare’s interest to advice people on how to claim their money back…..
Others also warn about the fact Mindtimeshare is a resale company and will be offering resales or will try to sell you another membership for a ridiculous fee..
Of course every person is free to believe what they want to believe. But is becomes a serious issue when consumers are bluntly lied to. Lies that create a doubt and might just push the consumer over the line of paying a substantial fee to so called Claim Companies, Resales or fake liquidators and lawyers. Fees for services that are not provided.
So before you decide who to believe, please spend some time in researching both sides of the story.
One of the main issues that need to be clarified is the role of mindtimeshare and also the role of RDO and TATOC when it concerns complaints about affiliated member companies of theirs.
It is down to RDO and TATOC to deal with their members who breach their Code of Conduct.
The Enforcement Project has as main role to combat the fraudulent practices carried out by fraudulent Discount Travel Membership Clubs (holiday clubs), Resale firms, Class Action Law firms, Cash Back schemes, etc. that target European timeshare & point owners.
Mindtimeshare does not investigate members of TATOC and RDO as this is for the appropriate council concerned to investigate their own member if a complaint is made.
My role is to combat fraud inside and around the timeshare industry, but when consumers have approached me about RDO / TATOC affiliated resorts or Trustees it has also been made clear that the Enforcement Project does not handle those cases as both the RDO and TATOC have in place a council who monitors the code of conduct of their members.
The separation between complaints about nonaffiliated companies and those affiliated have always existed, and therefore it is not fair to say that the Enforcement Team is covering up issues about RDO or TATOC affiliated resorts, as it is simply not the task of the Enforcement team to handle these cases.
Affiliated resorts have the obligation to keep to the Code of Conduct, that’s why they are affiliated and that is why an RDO / TATOC affiliated resort should be of trust to the consumer.
In the event that a resort or company does not comply with this code of conduct, it is up to RDO / TATOC and their Council to take action and demand explanations from the resort in question.
If people want to interpret this as The Enforcement Project / Mindtimeshare covering up an alleged fraud, than this is up to these individuals, but the bottom line is that it will be RDO or TATOC at the end of the day making their decisions and taking the correct action if one of their members does not comply with the rules.
Mindtimeshare does not deny that there are certain problems inside the Industry, but as explained above we cannot take on board everything and as RDO and TATOC are the ones appointed to handle these cases, we concentrate on the other issues, which we can assure are not a few only!
The amount of active fraudulent companies or new ones that are created on a daily basis keep us more than busy and we are proud to say that we are becoming specialists in dealing with these cases and detecting every time sooner and sooner where these companies are and what they do.
Let’s have a look at Mindtimeshare from a “numbers” point of view;
Since the launch of Mindtimeshare we have published 600 blog articles and over 600.000 people visited the blog.
We have an average of 1450 visitors a day.
There are over 1300 subscribers to the blog which means they receive an automatic email each time when we publish an article.
In the year 2012 we have replied to 5350 inquiries through the Customer Care inbox.
Our Twitter account @Mindtimeshare has over 10.000 followers and the number is growing each day.
We can only guess the amount of consumers that refrained from paying dubious companies thanks to being alerted by the blog.
So it is a fact that we as Mindtimeshare must have affected very negatively the income of a lot of alleged fraudulent companies.
Bottom line is that Mindtimeshare does NOT cold call, we don’t ask for money upfront or afterwards, our advice and help is free and our aim is to provide the highest standard in Customer Services possible to each consumer on an individual basis. We stick to the numerous emails and comments we receive daily from consumers who obtained a refund successfully or luckily didn’t pay any money after reading the blog. That is what keeps us going!
Mindtimeshare has made a difference in the past 2 years and we hope to be here for a long time!