Newsletter February 2013

Mindtimeshare Truth or how to create a doubt for your own benefit! Truth

Over a year ago we published an article on the blog about a website/blog called Mindtimesharetruth that was created with apparently the sole intention to discredit the work of Mindtimeshare.

Although the subject raised on this website is a very specific one; Resort Properties, a lot of the dubious companies have taken the opportunity to use this web as the “proof” that Mindtimeshare isn’t genuine or as trustworthy as it might seem.

It even has become part of the documentation or standard emails from different (dubious) companies where they “refer” to the Mindtimesharetruth website in order to proof Mindtimeshare is fake and consumers should not take any notice of our alerts, warnings and advice.

Some companies have gone as far as mentioning that it is not in Mindtimeshare’s interest to advice people on how to claim their money back…..

Others also warn about the fact Mindtimeshare is a resale company and will be offering resales or will try to sell you another membership for a ridiculous fee..

Of course every person is free to believe what they want to believe. But is becomes a serious issue when consumers are bluntly lied to. Lies that create a doubt and might just push the consumer over the line of paying a substantial fee to so called Claim Companies, Resales or fake liquidators and lawyers. Fees for services that are not provided.

So before you decide who to believe, please spend some time in researching both sides of the story.

One of the main issues that need to be clarified is the role of mindtimeshare and also the role of RDO and TATOC when it concerns complaints about affiliated member companies of theirs.

It is down to RDO and TATOC to deal with their members who breach their Code of Conduct.

The Enforcement Project has as main role to combat the fraudulent practices carried out by fraudulent Discount Travel Membership Clubs (holiday clubs), Resale firms, Class Action Law firms, Cash Back schemes, etc. that target European timeshare & point owners.

Mindtimeshare does not investigate members of TATOC and RDO as this is for the appropriate council concerned to investigate their own member if a complaint is made.

My role is to combat fraud inside and around the timeshare industry, but when consumers have approached me about RDO / TATOC affiliated resorts or Trustees it has also been made clear that the Enforcement Project does not handle those cases as both the RDO and TATOC have in place a council who monitors the code of conduct of their members.

The separation between complaints about nonaffiliated companies and those affiliated have always existed, and therefore it is not fair to say that the Enforcement Team is covering up issues about RDO or TATOC affiliated resorts, as it is simply not the task of the Enforcement team to handle these cases.

Affiliated resorts have the obligation to keep to the Code of Conduct, that’s why they are affiliated and that is why an RDO / TATOC affiliated resort should be of trust to the consumer.

In the event that a resort or company does not comply with this code of conduct, it is up to RDO / TATOC and their Council to take action and demand explanations from the resort in question.

These complaints need to be addressed to the RDO Consumer Department at info@rdo.org or to TATOC’s Helpdesk at info@timeshareassociation.org

If people want to interpret this as The Enforcement Project / Mindtimeshare covering up an alleged fraud, than this is up to these individuals, but the bottom line is that it will be RDO or TATOC at the end of the day making their decisions and taking the correct action if one of their members does not comply with the rules.

Mindtimeshare does not deny that there are certain problems inside the Industry, but as explained above we cannot take on board everything and as RDO and TATOC are the ones appointed to handle these cases, we concentrate on the other issues, which we can assure are not a few only!

The amount of active fraudulent companies or new ones that are created on a daily basis keep us more than busy and we are proud to say that we are becoming specialists in dealing with these cases and detecting every time sooner and sooner where these companies are and what they do.

Let’s have a look at Mindtimeshare from a “numbers” point of view;

Since the launch of Mindtimeshare we have published 600 blog articles and over 600.000 people visited the blog.

We have an average of 1450 visitors a day.

There are over 1300 subscribers to the blog which means they receive an automatic email each time when we publish an article.

In the year 2012 we have replied to 5350 inquiries through the Customer Care inbox.

Our Twitter account @Mindtimeshare has over 10.000 followers and the number is growing each day.

We can only guess the amount of consumers that refrained from paying dubious companies thanks to being alerted by the blog.

So it is a fact that we as Mindtimeshare must have affected very negatively the income of a lot of alleged fraudulent companies.

Bottom line is that Mindtimeshare does NOT cold call, we don’t ask for money upfront or afterwards, our advice and help is free and our aim is to provide the highest standard in Customer Services possible to each consumer on an individual basis. We stick to the numerous emails and comments we receive daily from consumers who obtained a refund successfully or luckily didn’t pay any money after reading the blog. That is what keeps us going!

Mindtimeshare has made a difference in the past 2 years and we hope to be here for a long time!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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46 Responses to Newsletter February 2013

  1. H.B says:

    What can you tell me about Knightsbridge Consultants and their proposed claim for compensation from timeshare companies

  2. taff says:

    Hi Alberto sent you an email yesterday ref a company called DMT Dispose of my Timeshare. I have been called again this guy he is 100% positive he can rid me of my time share for 3K. He has sent me what he refers to as legal paperwork. Have you heard of this company, is this just another sc**?

  3. stay2012 says:

    Has anyone heard of Five Blue stars? just wondering if they are still trading, they were in Portugal, selling on behalf of Club Class Concierge.

  4. pete says:

    any update on Feedom vacation network at all and the company Pro travel solutions that seem to be operating under timelinx in a similar fashion to Freedom vacation network?

  5. Graham says:

    I would just like to add my endorsement to Alberto and all at Mindtimeshare, with their help I achieved a full refund from my credit card provider.
    Keep up the good work.

  6. denise says:

    s dont know what we would have done without your site got deposit back within 3 months just thought i would let people on site know no way are you scammers did thank you at time but still cannot thank you enough denise

  7. david says:

    thanks mindtimeshare ,as a directr result of finding this site I am now in litigation with club class concierge and blue chip,both phony
    thannks
    David

  8. Jeff says:

    I was contacted by Blueflagtravelsolutions with a view to cancelling my Timeshare and unfortunately I paid £1000.00 over the phone to progress the action(very convincing,arn’t they all).Fortunately with your advice i contacted the bank who put the payment in dispute.
    Result!! the money was credited back to my account and no further contact from BTFS.
    Thanks again.

  9. Lee says:

    Your advice helped me nail Voyager travel, aka Day International Marketing, aka Eugen Kaiser, aka ReclaimGC. After a few emails, a few threats of the OMIC in Gran Canaria, and some choice selected documentation of how the UK feel about such companies, I gained a full reimbursement on all our deposit money that we spent securing their ‘Dream Holiday’ package, which amount to nothing more than overpriced, under-available tosh. Big respect to you Alberto 😀

  10. stay2012 says:

    Has anyone had a call from JD Knight Associates, they are telling me to be cautious of mindtimeshare!!!!

  11. Bill says:

    Has anyone heard of Greengessl.com or first4data.net as I have had a few calls from both of them.
    Bill

    • Duncan says:

      I have also had calls from first4data.net – usual tale of we can sell your timeshare etc.
      String them along for a few minutes and then tell them I am not intrested.

    • Brian says:

      Bill, I have received both telephone and email communications from Greenges. They are just another group of sc***ing parasites preying on those of us who have fallen foul of the holiday club nasties. Just tell them to go away and get a proper job!

  12. Bill F says:

    I can only say thanks to Alberto for all the advice he gave me. I have received a full refund from my credit card company. keep up the good work.
    Bill F.

  13. Jackie says:

    Hello Alberto

    I am trying to get my money back from Resort Properties/Silverpoint. You claim that you have no connection to any of the people involved in this disgraceful fraud, and you are very quick to advise consumers trying to obtain refunds from other fraudsters, so will you please advise me of the name and address of a genuine and reputable lawyer in Tenerife whom I could contact with a view to finding out how the court case against these scum/scam artists is progressing, and how I register my case against them. Of course if this post doesn’t appear on your website then I will know that the claims levelled against you are indeed justified!

    • Dear Jackie,
      Thank you for your comment. We would really like to help you but as we are not based in Tenerife we don’t really have the name of a solicitor we can recommend.
      But please if you search on the Internet by English Lawyers in Tenerife there will be several that show up.
      Just make sure they are registered lawyers and fees etc. are clarified from the start.
      I still would suggest as well to send your complaint to the RDO as well. The email address is info@rdo.org
      Good luck.

      Regards

      Customer Care

  14. Brenda says:

    Keep up the good work your advise was very good advise for me.

  15. sylvia says:

    thanks to alberto i got my money back from club class last year and it only took 2 months from start to finish so thank you once again Alberto

    • Glad we were able to help Sylvia!

      Regards

      Customer Care

    • Tony says:

      How did you get your money back, as we have an interest in that situation.

      Tony

    • Sandra says:

      Hi Sylvia
      How did you manage that? !!

      • sylvia says:

        hi sandra
        i was very annoyed with club class because they had not paid my maintenance , so i gathered all my paper work from club class and luckily i had made copies of my infiniti contract, i then phoned the halifax credit card company explained what had happened they told me to send copies of all my paper work. which i did i then had a phone call from halifax asking me some more questions and i then 2 months later £10.000 was put into my credit card account which i then transfered back into my normal account i hope this is helpful
        sylvia

      • Sandra says:

        Thanks for replying Sylvia, I have had no joy at all getting any money back, very frustrating and totally sickening!! they took us for £15,000 in total. £10,000 first then stupidly we updated to Platinum for another £5,000. The stress and anguish of it all has been horrendous, but I think I will try again to get money back from my CC. I would still like to know about Sochals this is who I transfered money to and yet we never hear about them.

  16. David says:

    We sought advice from Alberto when we where ripped off by Bel Air, Tenerife. With his information we were able to claim a FULL refund from our Credit Card company. Thanks again for your work.

  17. Kay says:

    I too can vouch for all of the genuine help at no cost from Alberto Garcia at MindTimeshare when we were ‘sca****’ by Tenerife Holidays in April 2012 into paying a total of £8000. Alberto’s information and our own research and continued experiences with Club Class and Premier Travel have put us straight and although we still have not secured a refund yet with Alberto’s expert advise we are hopefully well on the way to doing so. Thank you again Alberto.

  18. Steve says:

    well done albert keep it up your imformation has been invaluble so keep on going
    Steve

  19. Sandra says:

    Alberto you have kept me sane, when I seem to get cold callers every week, am fed up with lies being told ZE Consultants have just rung saying I am using the wrong site to get help and they can help!! I am fed up with it all a very expensive lesson learnt, do keep going and good luck to you Thanks Sandra

  20. Pete says:

    Keep up the good work Alberto. Your advice saved me from being ripped off by Club Class, and I’m happy to help out in any way to bring these dodgy dealers down.

    Pete

  21. Janet says:

    We first corresponded with Alberto 2 years ago before mindtimeshare was originated and he has been a great help. Keep up the good work; we would hate to see people scammed the way we were. The newsletters are a great help.

  22. Kipper says:

    Mindtimeshare is a very helpfull site .they have helped us with exellent advice completely free in trying to obtain a refund from EZE GROUP. Although we are still in the process of this dispute. I shall keep you informed of the out-come. Many Thanks to Alberto and his staff.

  23. Brian says:

    I endorse Peters comment above. Alberto, please don’t give up the great work you do in exposing these people and supporting those of us who have fallen victim of their unscrupulouse activities.

  24. Sylvia says:

    I too can vouch for all the genuine help at no cost from Alberto Garcia at MindTimeshare when we were ‘scammed’ by Tenerife Holidays in February this year into paying a deposit for a VERY dubious holiday club whose salesmen claimed timeshare rules did not apply. Alberto’s information and our own research put us straight and we got our deposit refunded.

  25. Peter says:

    Keep up the fight, Alberto! If there were more like you the battle would already be over. Ignore the naysayers and the doubters, what you are doing is noble. Keep up the good work!

  26. Mike says:

    Mindtimeshare certainly helped me obtain a refund of just over £3600 and put me in the picture about the dubious practices of the Club Class group of companies. I have also learnt that it is never a good idea to part with money via a bank transfer; obtaining any refund in such cases is nigh on impossible. so, thank you Alberto.

    • You are welcome Mike,
      Knowing people are getting their money back and are checking the companies out before doing any business is all we need to keep us going.

      Regards

      Customer Care

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