Carlton Hill is a new claims company that has started recently with a cold call campaign. They present themselves as a “Consumer Action Group” made up by retired and semi-retired experts within banking, financial and law.
In the cold call, the timeshare consumer is informed about the services Carlton Hill Consumer Action Group offers. They can do a Credit Card refund claim on behalf of the consumer.
In order to do this claim, they actually charge a “flat fee”. This fee starts around £400 and for additional claims the consumer would pay another £100. This has to be paid upfront though which questions their slogan “No Win No Fee”
Carlton Hill Consumer Action Group has a website carltonhill.net which was registered on the 18th of January 2013
Although the website provides a lot of information about claims, what they do, what they charge etc. there is actually no company information at all!
No Telephone number, no Company Address, nothing. If people want to contact them after looking at the web they can do this by filling in a form or emailing firstname.lastname@example.org or email@example.com
Once the consumer has been contacted for the first time, the agent from Carlton Hill sends information through by email. An impressive file that looks as if they have it all perfectly tied up.
There is even an address and a phone number for Carlton Hill:
Finance House 1052 – 1054 Christchurch Road, Bournemouth, BH7 6DS
And Telephone 02380 970264
But the documents are confusing! In the agreement it is made clear that the charges are a 25% plus VAT over the awarded amount of money AFTER receiving this in the bank account. It is made very clear that the consumer should pay the 25% as soon as they receive there fund.
But the cover letter to the consumer does not mention the 25% at all and goes on about the Flat Rate to be paid upfront!
So what are you paying? A flat fee upfront or a 25% plus VAT on the end, or both?
Essential Claim? Where do they come from? Looking at their web they don’t seem to have anything to do with Carlton Hill Consumer Action Group…so what happened here?
With the above research and finding, we certainly do not think it is recommendable to use this company and consumers
If you have been contacted by Carlton Hill from 02380970264 in Bournemouth, then please let us know. You can email us at firstname.lastname@example.org or place a comment here.