In the past weeks we have received several inquiries about a company called Realistix Solutions or Realistix Web Browser that is selling software for online discounted Holidays.
Consumers are approached on the streets of Tenerife by a nice man or lady with scratch cards. The consumers are lucky to get the main prize which can be money, a holiday or an iPad, which has to be picked up at the Flamingo Club Resort.
Before jumping into the taxi the consumer is informed he will have to attend a presentation of about 60 minutes and the prize will be handed over to him.
The presentation which lasts hours and hours is all about Holidays and discounted accommodation in 4 or 5 start apartments worldwide.
If the consumer is already a timeshare owner they also offer the possibility to trade in his current membership and join Realistix Solutions.
The reason for this article is because we have done some research on this company and feel that consumers should know.
Realistix Solutions Ltd is a company registered in the Seychelles. The company is directly connected to the marketer called Intelligent Software Solutions SL which has several addresses one in Mallorca; C/ Madre Perla 6 – Puerto de Alcudia – Mallorca and the one in Tenerife CC Terranova, Local 312-313 Costa Adeje, Tenerife.
The website for ISS is http://iss-europe.com/
We have found that the administrators of these companies are people that have been connected to other dubious Holiday companies in the past that generated numerous complaints.
Realistix Solutions attracts consumers through OPC’s in the streets of Tenerife. The regulations about these street workers or OPC’s have been reviewed recently by the Town Hall of Adeje and are no longer allowed. More info on the following link http://goo.gl/5KvzW
The tourists that are approached and “win” the prize are being told the presentation will not take any longer than 60 minutes, but from all who wrote us we know it is around 4 to 6 hours!
The product is presented as software which can be loaded on any computer with the CD in a box which is handed over to the consumer at point of purchase. When the pack is given to the consumer he is asked to verify everything is in the box. In order to do this you need to break the seal. But in the agreement it states clearly that if you want to cancel the agreement the box with the CD needs to be returned with the seal unbroken!
The price given for this Holiday Discount Software is around the £20.000 But if the consumer trades in his timeshare a discount is applied of around £15.000 leaving the consumer with a £5000 balance to pay.
On the day Realistix Solutions requires a deposit, so they are not giving any cooling off time to the consumer. This deposit is actually taken in Cash. We have several testimonials from consumers who paid in Cash, even those who wanted to use their credit card. They were told the credit card machine had trouble with the line and they were taken to a local travel agency who charged the card and handed over the money to the consumer. In this way the consumer paid in cash and obviously cannot claim a refund under the Consumer Credit Act.
Although we cannot comment on the actual software and if this works, the vouchers of the free weeks and the cruise holidays, we still think that consumers should be aware of the above facts.
If you have been at a meeting of Realistix Solutions and presented with their Discount Holiday Software we would like to know.
You can email us at firstname.lastname@example.org or place a comment on the blog.