Royal Crown International (RCI) is a cold calling resale company based in Benalmadena on the Costa del Sol.
They have been around for a while (they actually claim 30 years!) but it has been only recently that we have been advised about the fact they cold call timeshare consumers with different offers.
Initially it was all about Timeshare Resale, and the cold calling agent from Royal Crown claims to have a buyer lines up and requested a security bond in order to process the resale.
Not good, as we all know that upfront deposits are not allowed as per the Timeshare Directive.
But Royal Crown International does not only handle resales and also cold calls consumers to offer a Timeshare Disposal Service or Claims under Section 75 of the Consumer Credit Act.
Seems to be a “you name it, Royal Crown will do it” as long as you pay for these services upfront. For example, in order to claim under the Section 75, they ask £599 upfront.
To discuss a possible Timeshare Disposal they also offer Home visits in the UK. In order to dispose of the timeshare but still be able to “enjoy holidays without the annual maintenance fees” they supposedly change the owner into a Discount Club called Crystal Clear Vacation Club.
Consumers asking the agent where they actually obtained their personal details are being told they were supplied from “a database of timeshare owners” or from the resort directly. But when checking with the resort they informed the consumer they had never heard from this company or the person calling.
The information we have about Royal Crown International is the following.
Their address is: Avenida Garcia Lorca nº 4, Urbanizacion Pueblo Quinta, Fase 2 BAJO B Benalmadena,29639, Malaga.
Telephone 0203 3977 952 or Spanish Landlines 0034 952 575 645, Spanish Mobile +34 654 106 003
Website www.royalcir.com and also www.royalcrowninternationalresales.com
Cold calling and not being able to explain where they obtained the details, apart from asking for fees upfront are not a good sign and certainly do not make this company look trustworthy.
If you have been contacted by Royal Crown International from 02033977952 then we would like to know.
You can email us at email@example.com or place a comment on this blog.
We are from Holland.
Since 2001 we are the owners of Infiniti Points. We want to sell them for a number of years, but we have never been able to discover how this is possible.
In September 2012 we stayed in Pueblo Evita Club in Benalmadena.
Mr. Dan McCook spoke to us and we told him that we want to sell our Infiniti points.
He brought us to the Office of Royal Crown International Resales and Mr. Steve Payne told us that they can sell the Infiniti points for us.
It all sounded very well and it seemed to us that we finally got a chance to sell the points.
For the work they have to do, we had to pay 600 euros. We did.
Until April of this year we had email contact to hear how it goes with the sale. The answer was: Still no vacation time, so still no ability to sell.
The first week of July we sent an email and then again three times more, but now we get no response at all.
Is there anyone who has also experienced this and who can give us advice?
We were contacted in March by Royal Crown International who told us they had Mr and Mrs Potts who would take our timeshare on if our management fees were paid up (which they were). They would not buy the timeshare but take it off our hands so we would no longer be responsible for the fees. I agreed to see their representative in my home a Mrs Erin Jones who was very plausible and left details of Mr and Mrs Potts and phone numbers (which I did check out).I paid £1,990.00 over and I was told it would take 4-6 weeks for all paperwork to be sorted through solicitors. I then had telephone calls from Royal Crown International apologising for the length of time it was taking this was apparently due Pueblo Evita (sister location to Fairways in Tenerife) trying to hold things up. I was told if I had any queries or concerns I can call Royal Crown at any time which I have tried to do and left messages on void phone answer phone and no response. I have been told Royal Crown may have shut down or moved one; unfortunately I have been scammed by them.
I am constantly having telephone calls from companies offering to get rid of my timeshare, I just put the phone down now. If anyone knows of any update on this or where this company are located or any information on Erin Jones I would be pleased to hear. She also gave me a phone number which I have since tried and this is not in use.
Nasty lesson to learn but do not trust these companies or representatives.
We have been contacted by this company and came to see us last week we a buyer in Ireland a Mr & Mrs Potts who had already paid Royal for our time share but we did not see the documents we have not taken up this offer and after reading other reports I am glad
Same thing. Got a cold call. Mr and Mrs Potts from Ireland but the Resort is the Grand View Las Vegas.
Sadly, I am led to believe that a number of timeshare owners who own at the resort mentioned by Derek, have already fallen victim to this scam. Apparently they are targeting owners of a Tenerife-based resort- the Fairways Club- and owners at both clubs are now being contacted as a matter of urgency to alert them to this particular resale scam.
My wife and I were approached by this company. Their representative came to see us, everything seemed in order, a couple in Northern Ireland wished to purchase into Pueblo Evita. He left us documentation, the couples phone number etc. The cost to us was to be over £1000. The rep agreed to leave us a copy of the contract for our solicitor to look at and his mobile contact number. Our solicitor checked everything, even telephoning the purchaser in Northern Ireland, and everything seemed in order. We have all their documentation if you wish to see it. I think they are getting around the EU legislation by the use of “Power of Attorney” which set alarm bells ringing, hence the referral to a solicitor.
We sent the head office of Royal Crown International Resales from Benalmadena an email stating that we were prepared to go ahead with the sale and that we would lodge the fee with our solicitor who would release the funds once the sale and transfer were complete. Needless to say we never heard from them again.
We have had several approaches from various companies in the past, all offering to sell our timeshare at a fee. We learned very quickly after being conned by bogus claims of advertising or buyer interest and that even offers from us of “we will give it you for free if you take it off our hands” always resulted in shortened telephone conversations or no follow up. It seems they would rather con people for hundreds rather than make an honest 3 or 4 thousand pounds by working for it.
Hope this helps.
we were also telephoned by this Royal Crown International but when I told them I already our timeshare up for sale with 2 companies they got of the line quickly. I have also received another cold caller but did not catchthe name who said they had got mmy details from a database and they had a buyer lined up in sweden. It would take 8 weeks to complete and if this did not happen then the deposit paid by the buyer would be paid to us as compensation (thisis a new one to me). He then asked for £295 to cover admin costs. Whereupon I told him no sale and hung uI
I hope this helps some else as you have helped us in the past keep up the good work you are doing