With reference to the information given in the blog article dated 22 of July 2013, titled “The Spanish Police has arrested the alleged responsible people from Voyager Travel, Lifestyle Holidays and Reclaimgc” the entity RESALE MARKETING, S.L. which uses the commercial Brand of RECLAIMGC wishes to express that their activity consists in advising the title deed holders of timeshare and assures all users of the web from the association Mindtimeshare that nobody in the office from Reclaimgc was taken into custody, arrested or accused of any offense and that the office is open and functioning normally. They also wish to express that the Courthouse nº2 of San Bartolomé de Tirajana has pronounced auto dated the 24th of July 2013 in which, in relation to the facts of the information to be rectified, they reason that “ it is clear that the offer for advice and legal defence to any title deed holder of a timeshare in order to obtain the cancellation of his agreement with any entity that alienates these rights does not include the type of crime described, and therefore, at least in the conduct of such business, ReclaimGc and other entities do not commit a crime. – It is stated in the complaint that such claims are in any case doomed to failure and that the lawyers, who are identified by its name, act recklessly and with lack of scruples. The undersigned does not agree with such statement because some of these demands have prospered and the first instance judgments annulled certain contracts and even have become confirmed by the Provincial Court of Las Palmas. Example of these is the sentence of the fourth section dated the 21st of February 2013”
74 people have been arrested in this police operation!
This morning the 22nd of July 2013, the Special Crime Unit for Organized Crime of the National Police in Las Palmas de Gran Canaria has taken arrests at the offices and sales deck of various Holiday Companies which allegedly were cheating tourists whilst visiting Gran Canaria.
The Spanish Police has proceeded with the arrest of 74 people at the offices and other branches of this alleged plot of swindlers.
This gang which has been active since 2007 had their main base in the apartment complex Club Puerto Atlántico in the town of Arguineguin where they allegedly were cheating tourists who were visiting the island of Gran Canaria by offering them a long term Holiday Product which turned out to be a complete lie.
The branch names used by this alleged organized gang are Voyager Travel and Lifestyle Holidays and several others about which you can find more information below.
The estimate is that there are more than 2000 victims of this plot and the amount of money defrauded could reach the 5 million euros. More exact details on the number of victims and amounts allegedly defrauded will be given later on when the National Police has analyzed all the paperwork.
The alleged responsible people behind this alleged scam are the German Eugen Friedrich Kaiser who has been living in Gran Canaria sin the 1980’s and formerly associated with alleged crimes of fraud, but never convicted: Paula Beatson, British and also formerly associated with alleged crimes of fraud and never convicted and Kieron Day, allegedly the “Straw man” of the organization.
This organized gang allegedly has been defrauding tourists / visitors of Gran Canaria over a period of more than 6 years by commercializing a Holiday Product known as a Discount Travel Membership Club. To join this Discount Club the customers had to pay thousands of Euros (between 5.000 – 30.000€) and supposedly this would give them discounts in luxury holiday accommodation with discounts to up to a 70% over several years (5 – 30 years).
After several years of thorough analysis and collection of the victim’s testimonials, the Mindtimeshare Association decided to present a formal demand at the Spanish Police. This demand has been backed up by strong evidence of how this organized gang was lying and cheating in order to make the tourist fall into their trap and make them buy their allegedly fraudulent product.
There is evidence of the existence of numerous consumer complaints in the Offices of the European Consumer Centre in Madrid and at the Municipal Office of Consumer Information (OMIC) of the municipality of Mogán.
Modus operandi
The tourist was captured by OPCs – “representatives” with scratch cards etc., in the busiest streets of San Bartolomé and Mogán. These OPCs were posing as employees of the Tourism Office of the Canary Islands and claiming that they were promoting a new tourism product of the island
The OPC would use illegally the Scratch card trick with gifts for tourists who would accept being transferred in taxi to the sales offices which this gang had installed on the roof of the apartment’s complex of Club Puerto Atlántico in Arguineguin.
Once at the sales deck the tourists would go through an intense sale pitch which lasted for several hours (4-8 hours) and was all based on lies.
In the cases where the tourists mentioned that they owned a timeshare week, the gang would also offer a “complimentary service” in the way of participating in a legal action against the timeshare company where the customer owned.
¿What is a Discount Travel Membership Club?
The Discount Travel Membership Clubs offer a luxury holiday product, with big discounts, for a number of years. The Discount Travel Membership Clubs operate as mere travel agencies or licensed retailer.
The gang intervened sold the product known as Voyager Travel, and it disguised their legality using the travel agency called Wunschurlaub SL.
To avoid the European Directives the gang would produce a second contract in which the company called Lifestyle Holidays Ltd appeared, a company registered in Seychelles and with an address in Gibraltar.
The duration of a Membership in a Discount Travel Club varies between 3 to up to 30 years and the cost for joining such club varies between 3.000€ and 30.000€
Companies offering this product request between 1,000 € and 3,000 € as initial deposit on the day of the presentation of the product and there is no cancellation rights or cooling off period. This money was paid by credit card to the Spanish company called Day International Marketing SL.
Tourists that were ‘captured’ by these discount holiday clubs would be given a presentation that would last between 4 to 8 hours.
At the presentation of this product most statements were lies with the sole intention to make the customer buy. The Discount Travel Clubs promise large discounts (up to a 70%) for any holiday product such as trips, accommodation, rent a car, cruise holidays, etc. In reality the discount does not work out that way and is far from what the consumer is told.
The sale representatives that were selling this membership in the Discount Travel Club Voyager Travel were also using fraudulently the catalog of other prestigious multinational Holiday Companies, convincing the customer (victim) that this material was provided by these companies as they were part of their organization / company. Of course this was another lie as these prestigious Holiday Companies never had given their consent to use their catalog in such presentation.
Bottom-line is that the victim would pay several thousands of Euros for a product that was sold to them based on lies, a product that turned out not to be real.
The tourist would be paying for a Holiday Product that supposedly was going to provide him discounts to luxury holidays, backed up by prestigious multinational Holiday Companies, but in reality the thousands of euros would only give them access to a travel agency service with normal holiday products which could be booked through any Travel Retailer or directly through the internet.
So the tourist was paying thousands of Euros for something that in the practice was not providing any additional benefit at all.
Another important aspect to highlight on Discount Holiday Clubs is that they often recruit potential customers, tourists on holiday, on the streets by promotional staff called OPC’s or “tiqueteros”. In most cases these OPC’s do not have the appropriate license from the local council to act on the streets.
These OPCs, operating in an illegal form in areas of more influx of tourists, also lie in order to capture the tourists, as well as using other psychological tricks to get the tourists to agree to be taken to the sales deck. OPCs working for the gang of Voyager Travel would make use of scratch cards and also posing as employees of the Tourism Council of the Canary Islands. The tourists who were taken to the sales deck in Arguineguin were often told the lie that they were going to be listening to a new tourism promotion offered by the Government of the Canary Islands.
Companies connected with this police operation
Voyager Travel – www.voyager-travel.net y www.vogagertravel.eu. Trademark used to market the holiday product
Lifestyle Holidays Ltd. www.lifestylevacation.net; Registered in the Republic of the Seychelles Islands under number 014771. Address: Suite 1, Garrison House 3, Library Ramp, PO Box 847, Gibraltar. They use a bank account in Morocco, where the alleged victims would transfer money
Day International Marketing SL. CIF B-76023381. www.dayim.net; Address: Avda. Los Canarios, 3, Club Puerto Atlántico, apartament Nº 201, Arguineguín, 35140, Mogán, Gran Canaria. Registered in the Mercantile Register of Las Palmas de Gran Canaria on February 12, 2009. Agents appear as foreign resident in Gran Canaria: Kaiser Friedrich Eugen and Paula Beatson, and as Partner and Sole Administrator appears Kieron Day. These three can be determined as the main perpetrators of the plot. Kaiser Friedrich Eugen and Paula Beatson have been formerly associated with crimes of fraud but never been convicted.
Wunschurlaub SL. Cif B-35896000; registered in Las Palmas in April 2006. Address: Avda. Moya 6 – C.C. Eurocenter, Local 177 – 4th Floor , 35100 San Bartolomé de Tirajana, Gran Canaria.
The supposed Travel Agency: No N-03.960.635. Tour Operator number: I-AV-0000090.2; Travel Bond N-03.973.322
This is the most important operation performed in Spain in recent years against Discount Holiday Clubs.
The Mindtimeshare Association will present a private prosecution when the judicial process is initiated.
We ask all potential victims of these companies to contact us by email to customercare@mindtimeshare.com
Kind regards
Mindtimeshare Association
23/07/2013 LATEST UPDATE: http://wp.me/p1kmoi-XN
Mindtimeshare 
ARE VOYAGER HOLIDAYS, BENALMEDENA, MALAGER, SPAIN. connected to these.
They are still active. Now the company is called go-compass but it is the same procedure. I was “caught” by them on monday. Made a €500 deposit. Went there today and tried to cancel. Hope to get my money back.
Finaly!!! Hope me and all the other people get their money back!!
People please be aware of a company in England called justice4!!! These are the same people and they will r** you off again! Especially frank and Jeanette! You have been warned!!!!!
Are they now based in Bridgend, South Wales
They are not the same company. Completely different company. This Chris is also from Spain so be careful. They got us some money back on our credit cards recently and used a UK solicitor, not lots of money but worth it they charged us for doing it out of our payment.
Anybody had any success with this Justice4 outfit, or been asked for funds upfront?
I am using them and checked them out but all seems OK, I spoke with the solicitor before using them and it is the same money if you pay him directly or pay this UK company. All going well (so far) and we have had all our paperwork translated and signed our power of attorney. They also got us a little bit of money back on our credit card that we had paid for a resale company. We even visited them in their office and it looks all really professional (we only live 30 miles away).
just had letter from resolved claims ltd saying they could try and get our club class cash back for us it was for £6000,00 cant get it from credit card as we paid cash never again has anyone had dealings with this firm
rena I paid first €1000 cash and forwarded the rest through bank and have records if you did the same send your details to the company above if we are to get anything back they want all the details. we may not get anything back but we have to stop and punish the people who manipulate holiday makers
thanks pauline did you mean resolve claims
At last for God’s sake!!! 🙂 I did fight for my deposit back last year which took me 4 months but got all monies back eventually with the help of O.M.I.C office. They were excellent for sure!
I had also sent several emails to Voyager Travel, Lifestyle Holidays and one of their lawyers regarding, threatened them to take the story to UK national newspapers and the media. I did not do it at the end but some other people have done it fortunately. They have been xxxxxxx off holidaymakers for long years as I know, found complaints on the web from 2008 (might have been earlier too), so they got what they deserve at the end….
It was in a couple of the national newspapers over here in the UK, so I would imagine that something has occurred.
Please Check The blog on http://www.timesharerefund.net and resalegc. They are slating you and say that they know Nothing of any arrests etc!!!!!! I have been on recieving end of voyager owners!!! So update would be appreciated as to what’s the latest info. Thanks.
Hi Ste,
We just published an update.
Regards
Customer Care
Brilliant news, well done to Alberto and his Company. Hope more people get their money back.
Latest news is that all have been released without charge, is this true? Surly that means there is no evidence against them! So does that mean they keep trading now then?? answers plz Alberto
The information that we have is that the principals are still in police offices.
well done alberta, it would be great if club class could receive the same treatment,thanks to you we managed to get our £ 10,000 back through our credit card company, but I know not everyone has been as lucky as we were. I t did take lots of time and effort but was well worth it, thanks again, keep up the good work.
Well done everyone. On reading the above, I suspect I have been lucky. This time last year I was contacted by Resort4All and encouraged by their sales staff to fly to Atlantic Sands for a week in order to reclaim monies paid to Resort Properties, being unemployed the prospect of receiving some money back was enticing, however, in an interview with a saleman at the resort it took him 10 minutes to dismiss any chance of any monies being returned. Although I heard a number of stories from my fellow holidaymakers similar to the above and it cost me was my accomodation fee (which I later got back through my credit card company), flights, insurance and car parking and medical expenses due to a fractured wrist suffered at the resort (most of the costs were covered by the travel insurance). However, it is a pity the the Spanish Police cannot have the same result with bogus solicitors Dunlan and Boyle, those ******* cost me close to £4000.
Good luck to all those who have lost money in the above and I truely hope that you are able to get some recompense.
Steven
have you had anyone asking about money they put on the las villas de amadores complex which was supposed to be a residential complex then changed to tourism patricia coin was the agent i was told i would get my deposit back 12250 euros i know there was other people also trying to claim as well
Gareth Here has there been any fra******* to do with club class holidays plans like Met-global in madrid fra******* charlotte hawthorn .
Hi!
I was working In Puerto Rico in 2001 at a nightclub. And I know that OPCs was working at the Beachs at that time, I also think this goes way furthur back than 2006
Well Good Job! Hope this will come to an end!
Hi Alberto, this good news. I’m sure that it is much appreciated by the many of us who have been caught out by them. If you have any advice or recommendations that you could publish on your website, I’m sure it would be very helpful to all of us. Thanks for keeping us informed.
Hi Alberto, well done I am so pleased to hear this news!! I fully agree with John K above and hope that similar action is taken around the Puerto Colon area, I would be very pleased to hear that the Tenerife authorities take this as seriously. I would love to go back to Tenerife but know I can’t until these criminals are brought to task.
great news if my details are wanted i will give and testify too thanks pauline
About time to. They should all XXX in jail.
Hope all those at atlantico have been arrested also
I will also gladly testify
Im sorry to say there is good and bad in every industry. In timeshare there are legit and illegitimate companies. I know people that work there and could genuinely say they believed whole heartedly they were selling a genuine product, im not saying however some of them didn’t have an idea. I have worked for numerous timeshare companies. Many people may not like the concept anymore but for some people it works. Not everyone. I dont believe in the hard and underhand ‘tactics’ SOME companies use. But there are companies on the island who are completely legit and employ people working to feed their families, like all of us are trying to do. I don’t believe it’s fair to tar everyone in the industry with the same brush many of you will rebuttle with ‘they’re all scam artists’ but not all of them are. I have read that article and there are some things said which are not true. The average lengh of a tour is 2m5 hrs not 4 to 6. Scratchcards are not used (cpa was still using them however) there are strict licbsing rules which resulta in heavy penaltiea if not followed, this rule only recently being introduced in playa. Im not saying there arent bad eggs, cause for sure there are! But not everyone in every company. Mindtimeshare will also tell you there are legit timeshare companies too. Its just unfortunate there were bad eggs on the island
Unfortunately scratchcards (or similar) ARE still being used and the presentations ARE 4 hours long.
I don’t doubt there are genuine companies out there, but if there are why aren’t they doing something about these bogus holiday clubs and timeshare touts?
MINDTIMESHARE hearty congratulations on your part in getting the fraudsters offices raided perhaps this is the beginning of the end of timeshare fraud which in no small part is down to your endeavours congratulations again and on behalf of all our members heartfelt THANKS
Very glad to hear that these low life’s are now long to get their just deserts.
Well done. Let’s hope they get their just desserts!
what wonderful news! Now at ast all those aggravating phone calls could be at an end. All those smug operators have got their come-uppance. Particularly Reclaim Consultants or whatever they call themselves. perhaps a few of the others will now be packing their bags and scuttling to the earest airport we can only hope!
Congratulations for yor effors/ Marrion.
Hi Alberto, Just to say You have really made my day with the breaking news, We have not spoken for a while but I have been very busy diligently trying to locate some of these scumbags especially the ones who use a U.K. Address but their telephone numbers begin 0203 which is an automated system to transfer the call to a connection always based in another country.Needless to say that there is no operational premises in the U.K. Fortunately I have always had their E.mail addresses and kept reminding them that I was closing in on them,this news will really have them heading out of their rathole’s and I hope the authorities are ready,in fact I have just sent them all an e.mail telling them to sleep well. Keep up the great work Alberto and eventually we could be rid of the lowlife? but unfortunately that would put you out of a job ….They wish! Finally Alberto I must say that one of the bogus companies sent me a very damming report on Yourself which I could forward to You if you wanted to pursue the matter,but as you know they are untraceable faceless vermin. Cheers Alberto ,talk again soon.
Nice work Alberto, this has made my day and brought a smile to both me and my fiance. We got stung back in January 2012 for 1,438 euro (£1234.28), i just checked my bank statement. It was paid to Day International, Mark, Palmas-Arguin ES on 23 January 2012. They got us on the 1st day of our holiday and we swore we wouldnt ever go back to Gran Canaria after we couldnt get our money back as it left a very bad taste in the mouth.
Can I ask, what are the chances of getting any of that money back (small, medium or good?) as they never were going to repay and there wasnt any cool off period, they basically told us it was tough.
As it was fraud .your credit company should repay you..
Though I never was approached by these particular criminals I … like all who have been deceived and swindled … get a great surge of joy with the news of these arrests. Let us hope that Spanish Law deals with them with all the severity they deserve!
Garcia – well done
Reclaim GC/Voyager have £380 of our money and they want 10 more monthly installments from us. They assured us that they would buy our timeshare in the USA and absolve us of any future USA payments . That has happened because our timeshare cannot ne dild on. I have told Voyager and they are now threatening us with legal action if we do not keep paying Voyager.Can anyone help us get our money back please?
Tell your credit company what happened..
Lock them up and throw the key away.
well done Alberto and your team,looks like theres hope for us all.
At last. Have received a call from this TRN this week. They didn’t get very far though. At least it should get some of the low life off the phones for a while. Unfortunately scum like this tend survive and re-appear.
Alberto, well done so far. As John K asks, is their a similar pursuit of the lowlife who exist within Club Class and associates? Would be wonderful if that were so.
brilliant, well done alberto, i wish i had been there to see their smug faces! so glad they cant do this to anyone else, does that mean we might get our money back?, if not i for one would be happy to go to court to testify against them if needed, i am still that angry, but honestly, well done, thank you xxxx
Deep joy. Well done to the Spanish authorities. These stains on humanity were blighting an otherwise fantastic place to go on holiday. And a well done to you too, Alberto. I’m sure your persistence and good advice has helped put these criminals behind bars.
Alberto, Good News well done, No Sign of Club Class in the raids? Garrison House, Gibraltar is a busy place as Club Class Services sarl were also atP.O Box 847, Garrison House, Library Ramp, Gibraltar in April 2011, and Club Class Concierge Plc were at PO Box 1323, Garrison House, 3 Library Ramp in April 2012 and registered in the Seychelles No 028738. There couldn’t possibly be any connection with: Lifestyle Holidays Ltd. www.lifestylevacation.net; Registered in the Republic of the Seychelles Islands under number 014771. Address: Suite 1, Garrison House 3, Library Ramp, PO Box 847, Gibraltar could there! Incidentally Cashback Europe also says it has its Head Office at Garrison House 3 Library Ramp, PO Box 1469, Gibraltar Registered in the Seychelles No 29002 at least it was in June 2011. You have told me in previous correspondence that Gibraltar was just a post box and nobody had offices there but surely the authorities could shut these Money laundering post boxes down. Can you now see if you can get some raids on similar Holiday Club places in Tenerife where we were conned out of around £10,000 including any remnants of Club Class. Regards John K.
do you know if this incudes Marina Leisure SL of Benalmadena which was also associated with the Voyager club,if so then what is the best way of contacting somebody in Spain who is dealing with this
regards
paul
Hi Paul,
I am afraid that is a different Voyager Club.
Regards
Customer Care
Great news – at last something is being done to rid us of these cheating scum.