ITRA – Timeshare refund scheme bosses pay up to thanks to “might of the Mirror”

This morning Andrew Penman from the Daily Mirror published another article where The International Timeshare Refund Action (ITRA) / Club Class are yet again under the spotlight You can read the full article on the following link:


The article is certainly not to be missed, and especially by all those who have paid to ITRA or connected companies* for services they don’t seem to be able to deliver.

It appears that a duped timeshare owner, who contacted the Daily Mirror with his story, has now seen a positive move in their on-going problem with ITRA because of the mediation of Andrew Pennman.

Reading the article closely, I would not say the actual problem has been solved. Because the timeshare consumer from the article, has still not got his timeshare relinquished as promised by ITRA when they took £7824 off him for this service.

But at least they are now taking care of the continue maintenance fee invoices, which as per the agreement signed with ITRA should be paid by ITRA as from that moment!

So here is a shed of light, a little bit of hope as we can see this…

If you paid to ITRA or any of their connected companies* for a disposal / relinquishment service but nothing has happened…go to the press!

ITRA in their campaign to appear as the good guys in this story, seem to take action only if the story hits the newspapers!

Apparently ITRA thinks that by solving this one problem we can all now change our opinion about them…

That is one single problem “semi-solved”, what are we going to do with all the other hundreds and hundreds of consumers who paid for Disposal and resale services that never happened?

If they really want to be classed as the good guys, I would suggest they solve all these as well…and maybe even stop cold calling with invites to meetings for a supposed compensation claim and then selling services that they cannot deliver!

How does that sound for looking really good? Give it a try!

If you have been in contact with ITRA or connected companies* then please do let us know. You can email us at or place a comment on this blog.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Bogus resale companies, Club Class Group of Companies, Costa del Sol, Mediation services, Warnings and tagged , , , , , , , , , , , , . Bookmark the permalink.

12 Responses to ITRA – Timeshare refund scheme bosses pay up to thanks to “might of the Mirror”

  1. Carl says:

    I wish I had seen this earlier. It now November 2015 and they are still at it. I know as I have fallen for it. They may have changed the way they work but are essentially still conning people. If you want to know more please feel free to contact me.

  2. Ken says:

    Has anyone dealt with itra?

  3. Tamara says:

    Can anyone provide me a way of claiming my money back for a timeshare we were harassed to buy but never ever used since we bought it in 2004? We did not pay our maintenance last year because it started at £320 and is now £950 and my husband is out of work and i’m just going back after breaking my back! We have tried to sell it, give it away, have it repossessed all to no avail. We are now desperate as Daniel Silverman debt collectors are after us now! Please someone help us???

    • Joan says:

      Tamara — don’t give up! If you have your paperwork, credit card statement etc., it can be done; it does take patience and time. If you read comments and replies on this website you will be ok — follow the advice. You might get phone calls from ‘companies who claim they can get your money back for you -don’t be persuaded as they will charge you big time and ask for money up front. You have made a good start by asking this website to help — they give good advice.

  4. Hamish says:

    Some notes which may be of comfort to those who are being pursued by the Timeshare companies for unpaid fees.

    Definition: A fee is a compensation paid for particular acts, services or labour. It is NOT a debt unless the acts, services or labour have been provided to a satisfactory standard eg Fit for Purpose.
    If you go to a cinema and pay your fee in advance to watch a film and the film is not shown or is unsatisfactory then you are entitled to your money back. Exactly the same principle applies to these management fees despite what ITRA and all the other reclaim companies and the holiday companies say – they are quite simply lying. You have paid for holiday services and if they are unsatisfactory you are entitled to have your money back. If the company continue to claim monies from you and you refuse to pay you are legally “In Dispute” and Debt Collectors CANNOT take any action against you. Full details are available on the Office of Fair Trading site.
    I have only been able to find one case in which a Holiday Company and Debt Collectors have taken the allegedly defaulting members to court in an attempt to force payment (Look up Petchey/King’s Ransom Debt Collectors and solicitors for the defaulting members Linder Myers) and in that case the Debt Collector’s case was thrown out and they had to pay compensation to the people they were trying to sue and all the legal fees. If anyone knows of any other case I would be very interested to read about it. Club Class told me that they have taken other people to court and “we always win”. Another lie.
    In my own case with the incompetence of Club Class in 1999 and all their subsequent claims I have not been bothered with Debt Collectors as I merely wrote to them saying that there is a dispute and if they and/or Club Class continue to harass me I will report them to the OFT and anyone else I can think of to cause them problems. (Take your pick from Police, Press, OFT, Trading Standards, MP)

    In my opinion, ITRA have only given the impression of taking action on the Mirror case report because of the adverse publicity. I very much doubt though that they are actually paying the Management fees as they can rely on exactly the same principle above to refuse to pay. Of course if the original claim for fees comes from Club Class they are all the same people so the exercise is yet another farce.

  5. Clare says:

    Don don’t be dis-heartened keep pushing with your claim to get your money back. If you search this website many have been successful and say that it is along slow process but worth it when the cheque arrives. I am currently in the process of claiming money back but with the help and support of people on here sharing their experiences and knowledge I am hopeful. The story in the daily mirror could add weight to your claim it has mine.
    Keep smiling and don’t give up

  6. Sylvia says:

    Hi does anyone know if Etoo were also connected with this company.

  7. Joan says:

    After reading posts on this website, we cancelled our annual fee to Club Class via Sochalls – we had a very rapid call from Club Class asking why. When we said we were in the process of getting our money back the response was ‘ the best of luck – you have to get it from the company who sold the deal to you’. We went ahead and have just had the full amount paid back from our credit card company. However, an email has just arrived from Club Class asking for the arrears of our ‘membership fees’ to be paid, either by credit card or to Sochalls! Needless to say I have delted it.
    Regarding the maintenance fees – We wrote letters to the resorts (both in England) explaining what we had done and had no problem – perhaps because they were within the UK?.

  8. Don says:

    WE went to Benalmadena to meet EFTAG with the intention of getting rid of our timeshare IT was Supposed free visit , but we ended up paying £6000.Our contact was Samanta Fuster.The maintenance bill arrived for 2011,I phoned Sam who told us to sed the bill to her When a reminder arrived I phoned Sam But the phones did not work.We have just had to deal with debt collectors demanding 2 years maintenance !And we are having difficulties with our card company.They always tell us its easy to get your money back from the card co. Its not

    • Joan says:

      The more information you provide your card company with the easier it it gets. Copy all of the documents relating to your claim and put them in order. When writing to claim relate the documents in your letter and list them at the end of your letter and state exactly what happened from the first phone call . We have made two successful claims – with the first we got all of our money back with interest, but with the second it was the full amount with out interest. It is a long slow process – ours took about 3/4 months – but keep going as the more people who claim the easier it will get.

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