Dear All,

Finally we are “back on track” after an extremely busy summer, with of course the news of the police action against Voyager Travel / Lifestyle Holidays in the Canary Islands with 74 arrests. Read more on https://mindtimeshare.me/?s=Voyager

We will be posting updates on this case regularly on the blog so please watch this space!

Lately we have seen different discussions on our blog between consumers about certain “legal” companies that are cold calling timeshare owners and offering a “way out” through legal action.

Main companies active at the moment offering their kind help are Canarian Legal Alliance– CLA and the International Timeshare Refund Action – ITRA. These companies mentioned numerous times on our blog, are connected to other dubious companies. Voyager Travel / Lifestyle Holidays are connected to CLA and in the case of ITRA the connection is with the Club Class Group of companies of which 7 companies were wound up in October 2012 by the BIS.

The issue raised by Timeshare owners is that these companies “at least are offering help” and a solution to their problem.  Issues such as relinquishment and rising maintenance fees are mentioned. We want to make clear that we do not close our eyes on certain problems that might affect some Timeshare owners and their need to get a solution for these problems.

But we do need to point out here is that these companies are not actually offering a solution at all! These companies are taking advantage of the vulnerability of the timeshare owner! They pretend to be offering help but please don’t be fooled!

ITRA or CLA are not exactly companies set up to provide a service and help to consumers. ITRA has been active now for years, and all the testimonials we have from consumers that went to their meetings to sign up for the “no win no fee” class action tell us the same story.

The meeting from ITRA is not only about the Class Action, and they quickly move on to their “disposal service” for thousands of Pounds, based on statements that are not true such as perpetuity clauses and children and grandchildren being bound to continue paying after the parents are gone, etc.

Most of these disposals don’t take place at all! All that is left are consumers who have been duped out of thousands of pounds, with nowhere to turn for a refund. Worse of all, there are cases where the resort actually would have relinquished without any problem or cost directly if the owner would have asked them.

In the case of CLA we have heard from consumers that they were told they had a strong case against their timeshare company as “the laws have changed”. Please note that for as much as the law changes, an agreement signed on a certain date has the laws applied that were applicable on that date of signature.

CLA also offers a service for Timeshare relinquishment which is based on them drafting 3 letters, which the Timeshare owner has to sign and post. Supposedly 3 letters will do and settle the case. Canarian Legal Alliance charges £500 for this service upfront, but their agreement does not really cover the situation where the 3 letters would not be sufficient and it appears that the service would end there.

We cannot stress enough that if you as a Timeshare owner have an issue with your timeshare, you want to relinquish or cannot afford the fees any longer that first of all you should speak to your resort! They are the only ones who can provide you with the correct information.

And in the event your resort cannot help or you do need the advice of a solicitor, than seek the help of a genuine and expert company / solicitor without falling into the arms of a cold calling telemarketer that assures you they have thousands of cases won!

If you have received calls from ITRA, CLA or any other company offering quick solutions to your problems, then please let us know.

If a company calls you with any offer related to your timeshare, we always recommend to check first our Cold Caller List or email us at customercare@mindtimeshare.com with the company details, and most important DO NOT pay any cold calling company upfront!

Check the facts! You better be safe than sorry!

Kind regards

 Mindtimeshare