It is not the first time we write an article about the fact that Club Class or as they now call themselves Leisure Alliance are claiming the yearly membership fees from their members.
This collection of the fees is done initially by email. An automatic generated email is send off, sometimes repeatedly to the same member, where he is being told he owes a certain amount of money.
Not only is Club Class trying to collect the fees for the coming year, in most occasions they also claim from their members that they have an outstanding debt and they are obligated to pay this debt immediately.
The emails are followed up by telephone calls from the so called customer services department. But the tone of the conversation and the actual “threats” made to the members in these conversations are far away from a professional customer attention.
One member has been so kind to send us the recording of a message he found on his phone from Club Class whilst he was out. The recording only allows 55 second so that is why it cuts.
In this message the member is threatened with legal action, court case, expenses to be paid and he is asked to be “an adult” about the situation and stand up to his responsibilities.
LISTEN TO THE RECORDED MESSAGE: UserFiles/ClubClass Threatening Action RECORDING.wma
Taking in account that Club Class had 7 of their companies shut down last year, it seems rather “adventurous” from them to claim people owe them money.
Even from those members who don’t fall under these 7 companies, still the facts are slightly different to what the bullying customer service person claims on the emails and recordings.
Regarding the supposed money people owe for the membership fees which are claimed by Club Class, only a civil court could order anyone to pay a civil debt. To get such an order the claimant (e.g. the trader or their collection agency) must provide proof that you owe a debt, and that they are entitled to recover that debt.
That is why we suggest every single member to request a copy of the agreement they have signed where it states clearly that you have the obligation to pay the membership fees each year. On the recorded message above, the customer service person clearly mentions this agreement, well, give me a copy! Proof me wrong!
So far we have not heard from any Club Class (victim) Member, that they were actually provided with a copy after they requested this!
In addition, debt collection agencies are simply companies that can request payment on another company’s behalf. Only a bailiff would have powers to take further action and a bailiff would have to be appointed by a court. A court will only appoint a bailiff if the trader is successful in taking court action and then the defendant refuses to comply with the court’s decision.
Rather than asking yourself if you really owe Club Class any money, we would say to have a think about claiming a refund of what you paid to them in case this was in the past 6 years and the payment was by credit card!
If you need any help with this, or you have received membership fees invoices and have doubts about these requests, then please let us know.
You can email us at firstname.lastname@example.org or place a comment on this blog
Recorded message: UserFiles/ClubClass Threatening Action RECORDING.wma