This is a new one indeed. Group Savers is a cold calling claims company which was detected by us already in July 2013 and placed on the cold caller list.
The have now changed their way of working, and although Group Savers continues to cold call they are not actually the company that will process the supposed claim for the customer.
After the initial cold call, the agent from Group Savers assures the client he has a possibility to claim a refund from his Timeshare purchase and an agent from Willard Thomas Claims Ltd will be contacting him back.
After 5 minutes the timeshare owner indeed receives a call from Willard Thomas Claims Ltd. The agent calling seems to be rather new on the subject timeshare, and actually assures all clients they can claim, even those who already got a refund or no longer own their timeshare.
Willard Thomas Claims does not take an upfront fee and states they only charge the fee after the client has been refunded.
But who is Willard Thomas Claims Ltd?
This company was registered in October 2013 at the UK Companies House. The same month they also launched their website http://www.willardthomasclaims.co.uk/
Address is Henleaze House, 13 Harbury Road, Henleaze, Bristol, BS9 4PN United Kingdom and contact number 0121 450 9054 and email email@example.com
Although the name of Willard Thomas Claims would give the impression that they are a “claims company”, reading through their web they insist they are an “unregulated claims company” which means they actually handle claims under the Consumer Credit Act and not regulated by the Claims Management Regulator.
They also point out they are “not prohibited when necessary in taking a refundable pre-payment against certain claims they choose to represent.”
It does seem strange that these companies are using the cold call to approach consumers, and it is a targeted cold call because they certainly know the customer is a timeshare owner and they even seem to know the membership details etc.
If you are contacted by Group Savers from 02034781619 or Willard Thomas Claims from 01214509054 for a claim against your Holiday company, please let us know.
You can email us at firstname.lastname@example.org or place a comment on this blog