Latest News! Reclaim Ltd. wound up by the government of Gibraltar!


Today we received an official communication from the department of Consumer Affairs in Gibraltar, about the fact that Reclaim Ltd. is now in process of liquidation.

The wound up of this company was petitioned by the Gibraltar Government and this has been accepted.

The liquidating process will be handled by PWC (PricewaterhouseCoopers Ltd), International Commercial Centre, Casemates Square, PO Box 75, Gibraltar.

Telephone: +350 20073520 Fax: +35020048267  email  website:

Those consumers who believe to have a valid claim against Reclaim and wish to list themselves as a creditor of the company have to contact PWC.

Please note that this is the only company handling the liquidation process and if you are contacted / cold called by any other company claiming to be appointed as well, please let us know and do not provide any of your personal details to them before you have checked them out!

If you have any questions about your Reclaim Certificate or the membership you purchased when receiving this certificate, please email us at or place a comment on this blog.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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55 Responses to Latest News! Reclaim Ltd. wound up by the government of Gibraltar!

  1. Raymond says:

    Hello all, I was just going over all the replies people have sent in over the last couple of years, it’s now been over a year since I got my payout from Reclaim Trustees and was just wondering if any one else managed to get their money out, any replies?.

    • Stuart says:

      I was contacted by Law Abogados Patrimonial S.L. and following their involvement I have received a substantial portion of what I was promised in the original Reclaim Certificate. I was never asked for money up front as some other dubious companies have, so I am satisfied, and consider the matter closed.

  2. Law Abogados Patrimonial, S.L says:

    We have realized that a lot of Reclaim certificates holders are hesitating about who must be relied on and who should not. As the legitime trustees appointed by Reclaim Limited before the liquidation process started, we would like to clarify some questions:

    – From 2004, the funds transferred by the company Reclaim Limited in benefit of its clients have been held in trust by the company Law Abogados Patrimonial S.L., company controlled by our law firm, Law Abogados S.L. No other company is involved in the administration of the funds.

    – We have detected that some companies are trying to defraud by forging documents from Reclaim or impersonating this law firm and certain public authorities promising to recover unreal amounts. Other companies forge documents from the court or from the Spanish Tax Office (Agencia Tributaria).

    Please ignore their instructions since they are clearly trying to deceive and defraud you.

    We will never cold-call you, request upfront payments, deposit fees or provision of funds whatsoever, since you do not have to pay legal fees or taxes. We already have the funds and we just need to check the terms of the certificate compliance and to know where should we transfer the money or where should we send a bank cheque to pay, if so required.

    – We will only contact you by post or from any of the following e-mail accounts:, or We will never require any information to be sent to any other email address. Just in case you cannot send the documents by email we will ask you to send them by post to our address: Av. Juan Gómez Juanito, 6, 5th floor, 29640, Fuengirola (Málaga).

    Please ignore their instructions and do not send information to any other email or postal address if someone pretending to act on our behalf asks you for it.

    Please check and contrast all the information and verify that the telephone numbers and e-mail addresses you are contacted from are correct. Please do not hesitate to contact us when in doubt about the legitimacy of a communication.

    We will appreciate any information about scam attempts, and we will report it to the Police.

    – Rachael Arnold and Isabel Gilbert are not members of this law firm.


      Mindtimeshare has decided to publish this comment from Law Abogados / Fernandez Navarro as it seems informative for all consumers involved.

      Having said this, the fact remains that as far as we know the Court has appointed PriceWaterhouse Coopers in Gibraltar as Liquidators of Reclaim Limited.

      PWC does not comment on the issue of Fernandez Navarro, although confirms there is no connection and as far as they are concerned they are operating in contravention to the Gibraltar Court Order.

      All we can do is continue to stress all those consumers who are affected and contacted by the above, to use extreme caution and in case of doubt contact us directly.

      What ever happens, you should NOT BE PAYING any money to any person claiming to be connected to these companies.

      Customer care

    • Martin says:

      I have just seen this and believe I have been taken in by this sc**. I have dealt with Rachael Arnold and have paid monies as she requested. What are my options. I was told before Christmas that the funds owed to me will be paid into my bank account by the end of December 2015. This has not happened hence my search online for further details.

  3. Yvonne says:

    Just been called by Fernandez re my reclaim are they bogus ? They said of I still have document of the reclaim to send to them or to the other company price water . What does this mean for me if its legit and I send back if I can find it ? And can it be a copy ? Can you let me know thanks Yvonne

    • Raymond says:

      Yvonne, Why not phone or email them and find out exactly what they are asking for, and as I said in my message Fernandez Navarro were certainly legit as I received my payment from the Reclaim Certificate without having to pay any money up front Regards Raymond.

      • Barry says:

        Hello Raymond and Yvonne,

        Some interesting “complications” have been raised here.

        I am well into the process of claiming a largish sum of money from Reclaim via Law Abogados SL, the trustees of Reclaim. This set sum of money has been deposited with the central Bank of Spain. Then I was told the bank wanted my Registry Entry Number supposedly issued to everyone when receiving and declaring the investment certificate (the Reclaim Certificate). The number format is said to start with a letter, followed by seven digits, and ending in a letter. The person dealing with this from Law Abogados is a Rachael Arnold, who has contacted the Registry Office to ascertain this number, which they could not find! It became debatable whether or not the number was raised and subsequently issued to my wife and I in the first place.

        The next thing I am told is that tax has to be paid upon monies from Reclaim, in my case, amount to approximately 2,400 euros to be paid to the “Agencia Tributaria”.

        So, now my claim has to be resubmitted, together with a “new” registration number via a Spanish Lawyer for a litigation fee of 350 euros so the tax can be taken at source before issuing the monies to my wife and I.

        So, how do you tell apart the genuine Fernandez Navarro from the fake? My question to Raymond or anyone who has received monies from the trustees (Law Abogados SL), did you have a registry number? Was any tax paid?

        Does anyone know about this registry number?


      • Libby says:

        Hi Raymond. How long did it take for you to receive your payment. They keep advising me that it would be a couple of weeks and that has been going for about a month now. I received my letter on 25th April 2015 and responded to them with my proof of claim. They advised me on 22nd June 2015 that their accounting department is estimating the amounts. Did you have to wait this long? Is this normal?

        Regards Libby

      • Raymond says:

        Hello Libby, in your reply you do not mention who is dealing with your claim. See my reply to Barry, In it I have given the name and email address and phone details of who it was who wrote to me. I did not have to give them prove of purchase as they had all that information already. all they asked for was my bank details, Bic number etc.. If they want any payment up front they are not genuine, I did not have to pay anything upfront. all in all it took about six weeks till they paid out. Hope this helps

      • Barry says:

        Hi Raymond,

        Have just been reading your reply to Libby. Just to let you know I replied to the company you dealt with and they confirmed the person I had been dealing with in the “other” company did not work for them. Your company did ask me for confirmation of proof of purchase as well as bank details and said my wife and I would be included in the next quarter. Subsequently they will let me know the amount I will receive.

        Kind regards,


      • Libby says:

        Hi Raymond,

        Thank you for your reply. Sorry I should have stated that the correspondence we received was from Fernandez Navarro who advised us they were the Trustees for Reclaim and said their company was Law Abogados Patrimonial S.L. They said it was controlled by their law firm Law Abogados S.L. They also asked us for my IBAN. BIC. Sort Code, Account number, and name and address of our bank. The name of the person on the letter was also Luis Fernandez Garcia. I forwarded the letter from Reclaim confirming that our claim and correct.

        Although, on 25th April we received a telephone call from a man alleging he was from Fernandez Navarro who advised that they were trying to get hold of us as we had not sent through our proof of claim. I advised him that we had forwarded it to the e-mail address on the letter we received. He said that it was not passed on to him and could re-send it to him so that they could start to process everything for us. He said that we would received a telephone call on the Monday from his colleague Isabel. Isabel Gilbert phoned us on the Monday and confirmed that she will be dealing with everything for us and that we would hear from her shortly with regard to how much we would be receiving back. A few weeks later we received a telephone call from her advising us of how much we would be getting and that their accounts department was getting everything sorted. But then a few days later she phoned us and were told the bank wanted our Registry Entry Number which is issued to everyone when receiving and declaring the investment certificate. I told her that we did not have anything like this on any of our documents. Isabel then advised that we would have to send in a form to Agencia Tributaria and they in turn would register the investment and provide us with a bill which would need to be paid and then we would get our Registry Entry Number and once we received this number the bank would release the funds. We were also advised that we would receive a tax reclaim form and we would be able to reclaim the tax paid. Isabel e-mailed me the form and gave a translation of what the form said and we completed it as requested. Luckily for us I forwarded the form to Fernandez Navarro and they in turn contacted me by e-mail and advised that they had no-one in their company named Isabel Gilbert and that she was working for a fraudulent company impersonating their company and they were trying to defraud us.

        Fernandez Navarro have advised that they are working on amounts and that they will get back to us but that has been from the beginning of June. I e-mailed them 2 weeks ago and they advised that it would be another couple of weeks so we are just waiting now.

      • Raymond says:

        Hi Libby, It seems to me the first people you mention are the true ones dealing with your Reclaim Certificate the second lot seem to be the scammers as I said to Barry, All I provided was my bank details for which they could only pay money in not take any out. I certainly did NOT PAY Any Taxes or admin fees to get the funds released or obtain any additional Numbers of any sought, only had to use the one they provided me with on my correspondence to them. Hope this helps, Regards Raymond

      • Libby says:

        Thanks Raymond.

        Thank goodness I returned the tax form to the correct people or I would have been handing over money and never seeing it again. It is good to know that people are getting paid out so fingers crossed I will hear from the real Solicitors very shortly.

    • Hi Yvonne,
      Please be extremely careful as we have two different companies here. The “real” Fernandez Navarro, who does NOT cold call and sends a letter asking for certain information, and will NOT ask you for any money. People have been paid out by this company.
      And the FAKE FERNANDEZ NAVARRO who is cold calling, and also sending letters and emails and will ASK FOR MONEY. THIS IS A SCAM!
      Kind regards

      • Raymond says:

        Hello Barry, The letter I first received from Fernandez Navarro back in Feb 27th 2015 told me they were the Trustees for Reclaim and said their company was Law Abogados Patrimonial S.L. They said it was controlled by their law firm Law Abogados S.L. They asked me for my IBAN. BIC. Sort Code, Account number, and name and address of my bank. The name of the person on the letter was Luis Fernandez Garcia. The phone Number given was 0034629860305 and the email was They said I must quote the Reference number on all correspondence which THEY supplied and it began with 4T08- Plus my Reclaim certificate number on the reclaim certificate. AT NO TIME DID THEY ASK FOR ANY PAYMENT UP FRONT. I did not pay any Spanish Taxes or Lawyers fees and when the money was put into my account about six weeks later, All that was stopped was approx. £20 Bank admin Fee by the Spanish bank. I would think that whoever has contacted you are the FALSE Lawyers going by what they are asking for, Tread Carefully, If I can be of any further help, Leave a comment, Regards Raymond.

      • Barry says:

        Thank you for that Raymond.

        I have just emailed the address you gave me to check they are one and the same company of trustees. The crux of the matter for my wife and I was the Registry Number that we never received and seems not to have been sent originally. Did you have a Registry Number?

        The sum of money supposedly due to us exceeds 20,000 euros and I wondered if the Spanish Authorities were baulking at this figure? Otherwise it may just be “too good to be true”.

        Anyway, the “original” company dealing with our claim is proceeding on the basis that, when all done and dusted, the Spanish tax and solicitors fee will be deducted at source before sending us the balance. That being the case I would still be happy with such a large sum.

        Thanks again for your help.



      • Jeanette says:


        I too received one of these letters. I gave them the info they requested and I got a payment in about 6 weeks. The account I gave had no money in it. We learnt the hard way that you NEVER pay money upfront.


      • Raymond says:

        Hello Barry, just to let you know I did not pay any money to “Agencia Tributaria” nor did I have a Registry Number of any kind, the only number in any correspondence was the one I mentioned which had my reclaim cert number as part of it. Hope this helps, Regards Raymond.

  4. Chris says:

    Good Afternoon,

    i work for a Claims management company and what we have found is under section 75 (consumer credit act) you can reclaim your money back as long as it is within 6 years, however the 6 year period would start from when the reclaim certificate was to be cashed and not from when it was purchased. It also has to be been paid either with a deposit, part payment or full amount on a credit card of finance agreement



  5. Tracey says:

    I have seen a number of statuses saying giving details out for pay out, I got in touch with solicitors dealing with reclaim and no claimes given out could take years or nothing at all, so be careful giving details out

  6. Stuart says:

    Not had anything back from pwc Gibralatar for about 8 months. or other company. so now no idea about any chance of anything. Will give it until 12 months and then make contact again.

    • Tracey says:

      Hi Stuart
      Could take years I sent email to see what these people are saying about reclaim sending details and had a long statement sent by email could take a very long time or in end we have lost out

  7. Barry says:

    I logged my details with PricewaterhouseCoopersLimited a few weeks ago. I have, in the last couple of days, been telephoned by a Fernández Navarro of Law Abogados Partimonial S.L. (LAP) and now have received relevant paperwork. To be fair no one has stated outright that they are attempting a scam. PWC have emailed me to advise me to act with caution and just to say LAP they are acting in contravention to the Gibraltar Court Order.

    It seems LAP have been acting as trustees for Reclaim Limited and have been managing some of their funds (whether legally or otherwise). This may be why John P (above) has, so say, been “notified” of transfer of £4000 to his account on 9 January BUT he has not CONFIRMED this!. So, who are we to believe?

    PWC are considering legal proceedings against LAP but say their funds so to do are limited!
    Meanwhile, it seems LAP may have access to some of the funds?
    Otherwise, does anyone out their know something “we” do not?

    • Raymond says:

      Barry, I also received a letter from the same people asking for my bank details saying that they were the trustees for reclaim. I contacted my bank and asked if they could draw money out of my account with these details and my bank said they could not so I chanced it and gave them my details back in February. Today 16/04/15 I received £9000 deposited into my bank account after 7years so I would say they must be the real deal. I hope it works out for you as it finally did for me Regards, Raymond.

      • Jeanette says:

        I too have had a letter from these and It is nice to hear some good news. I am a bit dubious but I have an account with nothing in so I am going to give them this. What have I got to lose.

    • Tracey says:

      Hi Barry
      We are in the same boat as you coopers sent me email last week with all the ins and outs after I asked them about people getting pay outs on here, told will take a long time if any at all, believe when I see it

      • Raymond says:

        Jeanette and Tracey, I too had my doubts at first but I spoke to my bank and as I said in my reply to Barry they said money could not be drawn out with the details asked for, only paid in so I gave what and only what they asked for and after about seven weeks I got a payment of £9000. I sent a copy of the letter I got transferring the funds into my account to Mindtimeshare which they asked for to show that the payment was genuine. I hope this helps you Raymond.

      • Jeanette says:

        Hi Raymond thanks for your response. I have just sent my details off but as I said the account has got nothing in, so we will have to just wait and see. I wish that I’d never laid eyes on the timeshare with all the hassle and money that it’s cost ue.

      • Tracey says:

        hi I’m happy to hear some have been asked on giving details to getting their money, but at this stage we’ve not been asked as yet to produce any, last email given as I said before was a few week back would take along time, I so wished that we hadn’t gone down the road of trying to sell our timeshare off, only good thing that has come out of it is that it had been sold on but a big cost to us.
        Advice to everyone don’t get a timeshare or be very careful, as I do know people it did work for them, good luck to everyone waiting for money, these last six years have been so stressful and costly as 😦
        If any luck comes our way I shall post on here,
        Fingers crossed

  8. Oliver says:

    Hello, I received a letter from Law Abogados Patrimonial S.L in Fuengirola end of Novemenr and now having read other blogs it is obvious this is another scammer doing the rounds. I am now writing to PWC to lodge my details. There are too many spineless conmen out there. how do they sleep at night???

  9. Helen says:

    I have been contacted by letter from Luis Fernandez garcia from law abogados patrimonial sl saying they are a trustee dealing with the Reclaim liquidation. Is this correct or is this a scam?


    • John says:

      I have just received a letter from these same people, I had to sign for it, and they want my bank details so they “can transfer said amounts”. It should be safe as long as I don’t divulge any security info, but like you I would like to know if they are genuine first. Have you learnt anything?

      • Marion. says:

        I have also just received a recorded delivery letter which I had to sign for from this man with address of Law Abogados Patrimonial, S. L. Anyone know if they are for real?

      • Helen says:

        These people are not the liquidators it is price Waterhouse coopers who are.

      • John P says:

        Well I did send my bank details to see what happened, if anything. I have this morning learnt that over £4,000 was transferred into my account by them on 9 Jan. No they are not the liquidators of Reclaim, but their claim that they are trustees of the sums which were to have been paid out by Reclaim must be genuine, and the 2 capacities must therefore be mutually distinct.

    • Tracey says:

      Not a scam dealing with ours as well

      • Helen says:


        It’s not a scam, they sort our claim out. We just used a spare bank account, just incase anything happened.


  10. Steve says:

    Does anyone know if PWC are releasing any payments to reclaim certificate holders? I was at one stage contacted by Segovia (I have a letter from a Jorge Corales), claiming to be the Reclaim liquiidator, and I treated this with suspicion. I then had contact from a Helen Perkins, who has an emal address that includes the words “reclaim_paymentprocessing”. However, that now seems to be developing in the same way as the other liquidator scams mentioned on this site, in that it is now suggested there is a problem as I do not have a Spanish Registry number. So I will now report to PWC but has anyone had any joy with them?

  11. Joyce, I feel totally let down says:

    Posted as agreed 51 weeks etc we invested I have felt quite upset since the day we signed for reclaim certificate and my husband paid by debit card in May 2010 in Manchester.
    Can you help get our money back please?

    • Michelle says:

      Hi Joyce if you paid by credit card then claim from them under the section 75. It has took me 3 years of fighting with my parents credit card company but they have finally paid up. Took a lot of effort but don’t give up as I think they try every trick in the book to put you off but persevere and you will get there in the end.

  12. George says:

    we were caught up with Reclaim GC scam, also voyager,etc. took us to the notary filled in legal documents. They were going to get us aprox £92,000 back, but we had to pay up front 14,000 euro. got home looked at this in the cold light of the day. I fought them and eventually they squashed the entire lot. I was dealing against two company’s within the scam. The stress back in 2011/12 was terrible and did not get any compensation. I paid £500 at the start and they gave that back in the form of a voucher, to stay at there place. this we did and even then they tried to get us again. I guess we were lucky regarding the above and feel sorry for all you that were taken in by the scrupulous dealings of those people. Went back, couldn’t find the notary on the high street.
    don’t give up folks.


  13. malcolm says:

    I also have a reclaim sent off 6TH may as instructed looks like goodnight, will e/mail mr Bottaro any way but not confidant of seeing any of my money back, thanks for information Regards Malcolm

  14. Tracey says:

    Do we have to contact p.w.c then to deal with us, ? Can anyone advise ?

    • Raymond says:

      Tracey, I would suggest sending them an email so that they know you were dealing with Reclaim, I did and they said they will contact me in due course when they have any more info, Regards Raymond.

  15. Raymond says:

    Like Tracy, We had confirmation all was correct last year Feb 2013. In Feb this year we received a letter asking for our bank details to pay the money into our account. Nothing has transpired since even though we phoned reclaim 3 or 4 times and now looks like nothing ever will now. Where do we go from here, any suggestions?

    • Tracey says:

      Hi we haven’t got that far with bank details just had letter saying passed the checks, I emailed them as wasn’t any other instructions and got email back saying read conditions and was number 10 so waiting 51 days, I wrote our money off a long time ago be bonus if we see anything, so angry about it all been stressful with cold callers.

  16. S.Walsh says:

    We were involved about ten years ago and have never had a penny back. Lost a considerable amount

  17. robert says:

    hi rab baxter here i have a certificate for re claim i was scamed by i l g it was out in september 2012 i paid dept by cash the rest by bank transfer been told wont get my money back is it worth contacting p w c thank any info would be good

  18. Tracey says:

    Hi we are one of these people involved in reclaim is this true as we are nearly at the end of the process, we had confirmation couple of weeks ago that we had passed all the checks, or is this a scam letter ?

  19. marrion says:

    Wonderful news indeed. No if jusT a few f he others would follow suit!

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