7 Tips on how you can avoid a timeshare related scams

An article we posted in 2011, but the tips and advice are still very actual!

Mindtimeshare

tips

TIP 1: Don’t agree to anything over the phone or email until you have the company checked out.

*In most cases a simple Google search will take you to forums or websites with a lot of information. Do a search on company name, telephone number, postcode or website.*

TIP 2: Ask for all information in writing before you make any kind of payment.

*Ask for a copy of the agreement, cancellation policy, cooling off period etc.*

*If you have to pay upfront, ask them as well which company is doing the charge to your credit card and get this in writing to proof the connection between them.

TIP 3: Contact us to find information: customercare@mindtimeshare.com

*Let us do the research or give you the information from our database*

TIP 4: Beware of companies that ask for a fee up front. They are not allowed by the…

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About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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2 Responses to 7 Tips on how you can avoid a timeshare related scams

  1. Helen says:

    Hi

    I have written to you before and i always follow your website with great interest. However a few things came to my attention when I went over your cold calling list.

    Every company that does a cold call ends up on your site in no time. (although cold calling is not against the law). The small companies always complaint that you are supported and financed by the big timeshare companies. Something that does make sense if I follow your cold calling list.

    Companies like:

    Resorts Proporties/Silverpoint, Club La Costa, Regency and a few more are running a call centre and are doing many cold calls. But surprisingly enough they never show up on your cold calling list.

    So my question is.

    Are the small companies (legit or not) right? and are you really working in the interest of the consumer or are you like all others (Tatoc and RDO) run by the timeshare companies that do not have the best reputation and track record for honesty and customer service?

    Helen

    • Dear Helen,

      Thank you for your inquiry through the web and also your comment on the blog.

      The question you ask is quiet easy to answer, as we have been asked this before and we actually have written about this on the web and the blog. The companies you mention are all members of RDO & TATOC.

      Mindtimeshare does not investigate members of TATOC and RDO as this is for the appropriate council concerned to investigate their own member if a complaint is made.
      The Enforcement Project / Mindtimeshare has as main role to combat the fraudulent practices carried out by fraudulent Discount Travel Membership Clubs (holiday clubs), Resale firms, Class Action Law firms, Cash Back schemes, etc. that target European timeshare & point owners.

      If you have an inquiry or a complaint about a Timeshare Resort or Company that is affiliated to the RDO or TATOC please note the following:
      Affiliated resorts have the obligation to keep to the Code of Conduct, that’s why they are affiliated and that is why an RDO / TATOC affiliated resort should be of trust to the consumer.

      In the event that a resort or company does not comply with this code of conduct, it is up to RDO / TATOC and their Council to take action and demand explanations from the resort in question.

      These inquiries /complaints need to be addressed to the RDO Consumer Department at info@rdo.org or to TATOC’s Helpdesk at info@timeshareassociation.org

      It is down to RDO and TATOC to deal with their members who breach their Code of Conduct.

      I also think you have to make a difference between cold callers who have purchased lists of clients details from other dubious companies and try to continue a scam, as a lot of the ones on our list are doing, and the calls made by the larger resorts to the people on their owner base or their client base who have provided them at some point their personal details.

      Because as far as I understand companies as you mention, Diamond, Club la Costa, Resort Properties etc. are running call centers to contact their owner base and client base.

      If at some point you have received a “cold call” from these companies and are sure you never provided them with your details then again I would suggest you contact the RDO as this would also be a breach of the code of ethics.

      It is of course always recommendable as well, to ask the caller where they obtained your details in the first place.

      The small companies and also the larger companies mentioned on our cold caller list, are companies that might be registered and might be not, but at some point we have been made aware of the fact that they are cold calling consumers or offering consumers products through representations that not seem to be all correctly.

      It’s a list to warn consumers to be extra careful when dealing with them.

      I hope the above answers your doubts and please feel free to contact us again if you have any further questions.

      Kind regards

      Customer Care

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