It has been brought to our attention that the club called Compass, or Go Compass, the one that was set up after closing down Voyager Travel, no longer has the supposed availability which was displayed on their web not so long ago.
Go Compass, the new membership which is sold by the group of companies from Eugen Kaiser, was pretending to be a more “flexible” club than Voyager Travel.
Those consumers who previously bought into Voyager Travel, and got a “no availability” as an answer to their booking requests, were told that a change / upgrade to Compass would solve this problem in no time.
Go Compass supposedly had so much more availability and so much better deals on offer.
But where did this availability come from?
It seems now that on the website of Go Compass, the http://www.go-compass.net/ a direct feed was done of the availability from Dial an Exchange (DAE) a large reputable exchange company.
Yes indeed, the availability the Compass member were looking at, were not really available to them at all, and was actually fed into the Compass website without the strict permission of DAE!
Dial an Exchange has now confirmed that this unauthorized display of their worldwide inventory has been disconnected. They also have confirmed that in the past years there have been no bookings or promotions for any of the Voyager or Compass members.
This is not the first time we hear about unauthorized usage of the name and reputation of an exchange company in connection with Voyager.
Numerous consumers (victims) who bought into Voyager were actually shown the Interval International Catalogue and assured that their worldwide inventory could be booked as a Voyager Member. This being totally untrue as II never had any agreement or dealings with Voyager.
It is certainly extremely sad to see how again consumers have been misled at the point of sale of these memberships, or when upgrading to Compass, as yet again the supposed availability is non-existent, or certainly not open for Voyager or Compass members to book..
If you bought into Go Compass or Voyager Travel and haven’t been in contact with us before, then please do contact us now and start taking action. You can email us at customercare@mindtimeshare.com or place a comment on the blog.
My wife and I were in Gran Canaria. To cut a long story short, we signed up to an agreement with Orbit Travel for holiday club membership for 6 years to include two cruises and 6 one week holidays. The total cost was going to be £4000. We paid a deposit of £1000 the same day using my debit card (I do not own a credit card), and agreed to pay the balance at the rate of £150 per month for 20 months. I have so far made one such payment. Having now discovered this site it now appears we may have become victims of a xxxxxxxxxx operation. What advice would you give about how to proceed?