Acta Vacations is a timeshare resale agent that has started this week their cold call campaign and already generated numerous inquiries.
Acta Vacations claims on their website to be the leading online resource for buying, selling, and renting timeshare, All inclusive holiday packages, Adventure Holidays and Real Estate.
That seems to be an understatement for a company with a website www.actavactions.com which was registered on the 29th of June 2014!
On this website the contact details are the following:
Address: Calle Carretería, 28, 29008 Málaga, España
Telephone (Mobile): 0034 603 314 115 And Email. info@actavacations.com
Acta Vacations is as lucky to have actually buyers waiting to purchase weeks in certain resorts. And of course the Timeshare owner who is cold called, is just as lucky as he has a week in one of those resorts.
To complete the sale Acta Vacations requires a £750 holding fee. Which to us sounds like a straight forward upfront payment?
So once more a shame that a resale company pretends to avoid the Timeshare Directive asking for something that is strictly forbidden.
Cold callers who ask for money upfront are not really recommendable.
If you have been called by Acta Vacations from +34 603314115 in Spain, then please let us know.
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About mindtimeshare
Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies.
The Mindtimeshare project was launched in February 2011.
After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience.
Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry.
Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users.
If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
Mindtimeshare 
I had a call from them yesterday. Sounded vaguely plausible but I checked the name Acta Vacations on Google & ended up on this site – thankfully. They called back and offered me 10,800 GBP for both my weeks at CLC, 21,600 GBP in total, all costs to be met by their purchaser whose ready to buy as much freehold in CLC as they can. My reply was, “Can you here me laughing”
“Why”, she said.
“Because, you are offering way over market valuation”
Similarly, I strung her along until we got to the upfront fee of 1250 GBP to be refunded when I hand over the deeds at conclusion of the sale.
Interestingly, they pick their words very quickly. Wish I’d thought to record the conversation.
We have been called by this company and a lady called Fiona Fox acting on their behalf. They asked for the £1280 retainer fee at the very start. Now a bit further on they are asking for another £599 to release the funds that they have waiting for us in a Spanish account, called Hacienda. apparently this is needed by the Spanish government to release the funds to the UK during times of deep recession in Spain.
I wish I had found and read these comments before hearing from Actavacations.
Any advice on how to proceed?
Hi Martin,
Please see my comments below.
I am in the finance and banking industry so I know a thing or two on payments. If you have paid them make sure it was a credit or debit card. If it was you are covered. With credit cards its section 75 and debit card you need to call or pop into your bank and ask to do a charge back. They will know what you mean just have the time you paid and the date as well as the company that appears on your statement and you will get it back. If you did a bank transfer you are not protected at all and unless you have a very friendly bank manager you may have lost your money. Certainly do not pay any more money as Mindtimeshare have posted there is no such thing as claims companies working with Hacienda’s to hand out money it doesn’t make sense at all.
I had a phone call from Acta and a gentleman called Glyn last week who said that they had a definite buyer for my timeshare in Spain, but someone would be contacting me this week regarding the details as he was just ringing round people to see if they still wanted to sell. Today a lady telephoned me from Acta Vacations in Spain and on checking the number it is … 00000 000 000!
She said that she had a definite buyer for my two weeks and the price was reasonable, but having read your ‘blog’ and being forewarned I decided to string her along and see just what she had to say! After the usual talk about the sale etc., the lawyers (in Spain of course), the escrue and all the ‘safety features’ that they had in place for both sides, which supposedly would cost me absolutely nothing until they had the buyers money in the bank, the lady then said but we do just ask for a fee from you today of £900 as a ‘good will gesture’ and this would be returned when the sale went through. So this seems to have been increased from the £750 you quoted!
However when I then said that this was now illegal under the timeshare directive she said … “Well if you do not like the way we do things then I’m very sorry but we cannot sell your timeshare”!!! And that was the end of the conversation.
As I have already been down this road before two years ago with another company and foolishly paid money up front, only to realise that there was no ‘buyer’ and no return of my ‘goodwill gesture’, I certainly was not going to be ‘bitten twice’!!
So thank you Mindtimeshare for your warning notice. These people are very plausible and should be stopped from ‘conning’ people out of their savings.
Regards, Pat.
Retainer for what. Tell them to get on with the work and get their cut out of the money and give you your cut. There should be nothing to pay at all upfront for any resale or holding fee, policy insurance etc. These guys are seriously getting the industry which is already on its knees a terrible reputation. Don’t fall for their tactics unless you can check them thoroughly and complete all due diligence. Its the same reps that sold timeshare in the first place that because they cannot sell properly have to set up a sc**
I have just been called by a Fiona Hampton acting on behalf of Acta Vacations. We want to sell our Club La Costa timeshare and she stated I would have to pay a retainer fee of £1280. Immediately this raised alarm bells & she was quite pushy. When I said to her the reason we are selling is because I was made redundant so £1280 is out of the question she just said oh the recession is a lot worse in Spain and I can speak to my manager and I know he will reduce the retainer fee.
She gave me the tel no quoted above and said she will phone back in an hour. So I thought I would check them out. I’m glad I did!!!