RCE or Resort Care Europe is certainly not a new name on this blog, and we have dedicated already several other articles to this company and connected ones.
But as RCE – Resort Care Europe continues their activities we feel it is necessary once more to point out how this company works and what people can really expect from their cold calls.
Most of the inquiries and complaints we receive about Resort Care Europe are based on the fact that for some reason they continue to give the impression to the timeshare owners that they are connected to their resort or exchange company.
It is easy to say that this impression must be based on “confusion or mis understanding” from the consumer. But when almost a 99% of the consumers who are being approached by RCE seem to have the same confusion or mis understanding, we really think that there must be something wrong.
The fact though that a timeshare owner thinks he is speaking to his home resort or exchange company, creates a false sense of trust which takes certain barriers down for the agent of RCE.
So once this agent of Resort Care Europe has the full attention of the Timeshare owner the next step is to present the offer. And yet again, there seems to be a large incidence of “mis understandings” here as the price quoted is £199 for the package, but the actual money charges amounts £398. Those asking for the reason why this amount was taken of their card were informed that they misunderstood as the price is £199 per person…
Apart from the above, the consumer is not really offered any time to think about this offer and credit card payments are taken straight away over the phone. Indeed the agent is very helpful and willing to inform about the full package when speaking to the client on the phone but we have numerous cases though where certain issues were discussed and later turned out to be the opposite.
The possibility to book the consumers home resort, booking school holidays, travelling alone or with a friend and not partner…whilst on the phone with the credit card in reach, everything is possible. But once paid and with the confirmation email in the inbox, the terms and conditions do explain another story. And not always do these terms and conditions adjust to the consumer’s personal situation…
Last but not least, we want to make consumers aware that there is actually a court judgement against Resort Care Europe about the fact they were introducing themselves as a company connected to certain Exchange companies or timeshare resorts. So at some point this was raised in a court and the judge did rule against them.
So after all, it does not really look like consumers are being confused or not listening…
Question is though, why does a company who supposedly offers great and discounted accommodation to consumers, need to make statements to create this false sense of trust in order to sell their product? Why are the terms and conditions not supplied in full prior to taking the payment?
The only thing we can say is that you should be careful when cold called by a company such as Resort Care Europe and do get the facts right before pulling your credit card out of your wallet!
If you have been contacted by Resort Care Europe – RCE then please do let us know by email at customercare@mindtimeshare.com or place a comment on the blog.
Mindtimeshare 
I was being pestered by RCE for MONTHS and we paid the £300 and the £199. We then asked for as list of places that we could use for our £499 holiday. They sent us a complete list, by post. We filled it in – nothing—–so I rang them and they said we hadn’t signed it (????) They sent the lists back, I re-checked it, made sure everything was signed by BOTH of us and re-sent it with dates and places of where we would like to stay. I them received communication that we were TOO OLD! I then asked where we COULD go (nb They knew our ages when we paid the money!) ‘How about a weekend in Bournmouth’ they said——–I hung up, absolutely furious, only then realising that we had been duped. We seem to be unable to get our money back as we paid by Debit Card
Resort Care Europe
I am contacted regularly by this company even though I have already “locked horns” with them in the past. Their approach was that I still had timeshare weeks left of the system that I hadn’t used (we used to own at Club la Costa), so therefore I was entitled to a “free” holiday to use up the weeks. They indicated very cheap flights, but when I received confirmation, the flights were anything but cheap! I told them I would book my own flights, but this was not acceptable. I therefore told them to cancel the whole thing and refund me. I threatened them with various courses of action, and lo and behold, I got my money back. But they still keep calling!!!
today, 15.10.14 I received a telephone call, cold call from Resort care Europe, the female was very polite and advised me to bank my two weeks that I am owed with them as this was the last day that I could do this. She was aware that I was ” Selling” my timeshare at Fairways, Tenerife. She stated it would cost £199.00 p to do this. I did receive a telephone call from another female about
3 weeks ago with the same story. I told her that she could keep the two weeks and do what she
wanted with it. She then rang off. Kevan, timeshare owner at Fairways , Tenerife. I was one of the persons mixed in with Incentive Leisure Group.
I have been trying to claim my money back since June of this year, I have contacted you before Barclaycard say they cannot do anything about getting the money back has they have done nothing wrong??? Carol