RCE or Resort Care Europe is certainly not a new name on this blog, and we have dedicated already several other articles to this company and connected ones.
But as RCE – Resort Care Europe continues their activities we feel it is necessary once more to point out how this company works and what people can really expect from their cold calls.
Most of the inquiries and complaints we receive about Resort Care Europe are based on the fact that for some reason they continue to give the impression to the timeshare owners that they are connected to their resort or exchange company.
It is easy to say that this impression must be based on “confusion or mis understanding” from the consumer. But when almost a 99% of the consumers who are being approached by RCE seem to have the same confusion or mis understanding, we really think that there must be something wrong.
The fact though that a timeshare owner thinks he is speaking to his home resort or exchange company, creates a false sense of trust which takes certain barriers down for the agent of RCE.
So once this agent of Resort Care Europe has the full attention of the Timeshare owner the next step is to present the offer. And yet again, there seems to be a large incidence of “mis understandings” here as the price quoted is £199 for the package, but the actual money charges amounts £398. Those asking for the reason why this amount was taken of their card were informed that they misunderstood as the price is £199 per person…
Apart from the above, the consumer is not really offered any time to think about this offer and credit card payments are taken straight away over the phone. Indeed the agent is very helpful and willing to inform about the full package when speaking to the client on the phone but we have numerous cases though where certain issues were discussed and later turned out to be the opposite.
The possibility to book the consumers home resort, booking school holidays, travelling alone or with a friend and not partner…whilst on the phone with the credit card in reach, everything is possible. But once paid and with the confirmation email in the inbox, the terms and conditions do explain another story. And not always do these terms and conditions adjust to the consumer’s personal situation…
Last but not least, we want to make consumers aware that there is actually a court judgement against Resort Care Europe about the fact they were introducing themselves as a company connected to certain Exchange companies or timeshare resorts. So at some point this was raised in a court and the judge did rule against them.
So after all, it does not really look like consumers are being confused or not listening…
Question is though, why does a company who supposedly offers great and discounted accommodation to consumers, need to make statements to create this false sense of trust in order to sell their product? Why are the terms and conditions not supplied in full prior to taking the payment?
The only thing we can say is that you should be careful when cold called by a company such as Resort Care Europe and do get the facts right before pulling your credit card out of your wallet!
If you have been contacted by Resort Care Europe – RCE then please do let us know by email at firstname.lastname@example.org or place a comment on the blog.