During the past weeks we have heard a lot about companies offering “Mediation” to Timeshare Consumers and one of the active companies dealing with this seems to be Phoenix Mediation Services.

Phoenix Mediation Services is a cold caller. A cold calling “Mediation-Legal” company which seems rather strange. Because these cold calls are not from an agent looking at a telephone guide and hoping the consumer on the other end will be interested with their services offered. No, these cold calls are directed to people who have been defrauded before and Phoenix Mediation Services knows everything about that.

So the question is, where did they get these details from?

Phoenix claims to be able to recover all kinds of payments made to dubious and fraudulent companies.  They will charge 10% of the funds recovered, but their barrister requires £500 (plus Spanish VAT at 21%) payable in advance. This money will be “refunded” with the settlement figure.

Consumers cannot pay the Barrister fees by credit card as the agent from Phoenix Mediation Services claims that it is unlawful to disclose details of one’s card over the phone.  Instead they require payment by bank transfer, which of course we know does not fall under the protection of the Section 75 of the Consumer Credit Act if the claim fails…

Research on Phoenix Mediation Services has given us their contact details such as a UK phone number: 0845 527 2059 and a website www.phoenixmediationservices.com which was registered a couple of months ago.

The email address they use is not linked to the web domain though and is phoenixmediation@outlook.com

On the website the office address is not really mentioned and instead they only provide a Postbox at a local post office: Apartado de Correos 20, 29631 Benalmadena Costa, Malaga, Spain.

Although they mention clearly on the web that their Legal Team consists of several lawyers and barristers that work with them all over Spain, and that they carefully scrutinise their credentials to make sure that they are registered with the Spanish Bar Association and hold a Professional Indemnity Insurance Licence, no names of any lawyer or Barrister are mentioned on the web or given to consumers who are asking for this in their own particular case.

Seen the above information and lack of information we would certainly say to be extremely cautious when dealing with Phoenix Mediation Services.

If you received a call already from Phoenix Mediation Services (08455272059) or have been requested to pay into their account for legal services of any kind, then please do let us know.

You can email us at customercare@mindtimeshare.com or place a comment on this blog