Has Phoenix Mediation Services offered you Mediation to recuperate money?


During the past weeks we have heard a lot about companies offering “Mediation” to Timeshare Consumers and one of the active companies dealing with this seems to be Phoenix Mediation Services.

Phoenix Mediation Services is a cold caller. A cold calling “Mediation-Legal” company which seems rather strange. Because these cold calls are not from an agent looking at a telephone guide and hoping the consumer on the other end will be interested with their services offered. No, these cold calls are directed to people who have been defrauded before and Phoenix Mediation Services knows everything about that.

So the question is, where did they get these details from?

Phoenix claims to be able to recover all kinds of payments made to dubious and fraudulent companies.  They will charge 10% of the funds recovered, but their barrister requires £500 (plus Spanish VAT at 21%) payable in advance. This money will be “refunded” with the settlement figure.

Consumers cannot pay the Barrister fees by credit card as the agent from Phoenix Mediation Services claims that it is unlawful to disclose details of one’s card over the phone.  Instead they require payment by bank transfer, which of course we know does not fall under the protection of the Section 75 of the Consumer Credit Act if the claim fails…

Research on Phoenix Mediation Services has given us their contact details such as a UK phone number: 0845 527 2059 and a website www.phoenixmediationservices.com which was registered a couple of months ago.

The email address they use is not linked to the web domain though and is phoenixmediation@outlook.com

On the website the office address is not really mentioned and instead they only provide a Postbox at a local post office: Apartado de Correos 20, 29631 Benalmadena Costa, Malaga, Spain.

Although they mention clearly on the web that their Legal Team consists of several lawyers and barristers that work with them all over Spain, and that they carefully scrutinise their credentials to make sure that they are registered with the Spanish Bar Association and hold a Professional Indemnity Insurance Licence, no names of any lawyer or Barrister are mentioned on the web or given to consumers who are asking for this in their own particular case.

Seen the above information and lack of information we would certainly say to be extremely cautious when dealing with Phoenix Mediation Services.

If you received a call already from Phoenix Mediation Services (08455272059) or have been requested to pay into their account for legal services of any kind, then please do let us know.

You can email us at customercare@mindtimeshare.com or place a comment on this blog

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
This entry was posted in Costa del Sol, Legal Services, Mediation services, Warnings and tagged , , , , , , , , , , , . Bookmark the permalink.

1 Response to Has Phoenix Mediation Services offered you Mediation to recuperate money?

  1. Jennifer says:

    Yes I have been contacted by phoenix mediation requesting £598,95 by bank transfer and are ringing back to see if i have paid it in but having been caught before thought i would check it out. they gave me all bank details to do the transfer and an address at Benalmadena 28631 Malaga SPAIN. SO i shall be saying thank you but no thank you. so glad i checked it out

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