The company Resort Exchange Consultants (RCE) has been mentioned before on this blog, when we actually found their website and already detected some issues that didn’t look right. Recently we have received several complaints about this company, and detected that they are indeed not acting by the rules.
Resort Exchange Consultants, once in contact with the Timeshare Owner is charging an upfront deposit for a supposed guaranteed sale. This on itself should not happen, as it is stipulated by law that there should be no upfront payments for a Timeshare resale.
On top of it, Resort Exchange Consultants is not using their own credit card machine or bank account and are actually processing the charge of £1500 through a third party. The payment is processed by a company called R&CL
It appears really strange though that there is NOTHING in the paperwork from Resort Exchange Consultants about this company R&CL who takes the payment
But the story of Resort Exchange Consultants does not end here. After the “failed” sale, they actually come up with a second offer which consists of changing the existing timeshare in a different membership that will sell so much quicker. This membership is called All the Best Places.
All the Best Places is supposedly a Discount Travel Membership Club with no annual fees and extended availability and bonus-week offers.
All the Timeshare Owner needs to do is to pay another £1700 in order to change into this membership, although he is re-assured that both payments (the deposit of £1500 and this £1700) will be quickly recovered through the sale of All the Best Places.
And yes, maybe you guessed this already, the £1700 is again NOT charged by Resort Exchange Consultants and not even by All the Best Places…the money is charged by a company called Servicios Fragata Carolina
Servicicios Fragata Carolina is again NOT mentioned at all in the paperwork from REC or All the Best Places.
We cannot stress enough that any cold caller should be treated with extreme caution and when it comes to an upfront payment, it is better to leave it there and look for another company who offers the same services but is not asking for any money before they deliver.
If you have been dealing with Resort Exchange Consultants or any company that took an upfront payment from you for a “resale or membership change”, then please let us know.
You can email us at firstname.lastname@example.org or place a comment on this blog
can these companies not be “named and shamed”! Is there a ombudsman type organisation that is catching, fining and closing down these rogues?
WOW REC still up to their old tricks totally ******* people out of their money. They used CASTLE leisure and ICE LEISURE on one of my family members statement and Tesco would not refund it back as the link is iffy even though the amounts are the same as the agreement etc. They need closing down and stopping as their sales tactics are shocking