A dubious cold caller has been brought to our attention by the name of European Union Complaints.
The name on itself obviously indicates they want to give a very “official” impression, but a cold call and asking for money doesn’t really back up the “official” feeling…
The agent from European Union Complaints presents himself as somebody working in a legal department in Tenerife, and with a current court case running in the courts of Arona in Tenerife. Of course one of the cases they are currently handling is against a company that has duped the timeshare owner they are calling.
In their paperwork they state;”… Our Organization is noted as E.U Complaints with our Legal C.I.F A389324758 and officially recognized by the High Courts of Santa Cruz and currently administrating various issues regarding pending cases that have not been correctly registered or completed…”
The Timeshare owner is offered to join this court case on a “No Win No Fee” basis. All the timeshare owner needs to do is pay 1400 euros Barrister Fees to European Union Complaints and wait to see the outcome of the case. If the case is won, then a 20% fee will be taken from European Union Complaints for their work.
Research has shown that there are no such companies in Tenerife by the name of European Union Complaints; neither is there any court cases running in Arona.
Joining a court case without having to provide any paperwork, a Power of Attorney, copy of passports, etc. and not being provided with the proper names of the lawyers and barristers involved, is very unlikely to be true.
Paying 1400 euros to a cold caller who claims to be involved in a court case and out of the blue offers to join you in, is even more suspicious.
If you have been contacted by European Union Complaints from Avda Juan Carlos I, Edificio Eden, Bloque 2, Piso 7, Oficina 132, Los Cristianos in Tenerife and using the email e.u.complaints@consultant.com then please let us know.
Always remember you should not trust a cold caller and certainly not provide them with any further personal details such as paperwork showing credit card or bank account numbers.
You can email us for more information at customercare@mindtimeshare.com or place a comment on the blog
Mindtimeshare 
if a man called Mr Leeman calls you from eu complaints or a Margaret Bealle or Samantha Holsworth ignore them they scammed me into letting me think I was getting my money back from my timeshare I wished I had all of this first
Please please do not entertain this scam operation. I have strung them along for some months now fully knowing that it was a scam from the outset. They take some weeks to get back to you
they offer two deals £19000 for which you have to send £1,400 to release the funds or £3000
for which you have to send £800 for tax payable to the Spanish government. You only have to sit down and think about it why should you have to pay tax on money that is compensation.
I told them I was not going to pay and that I had reported them to the Spanish authorities,
there answer was we are an honest organisation some honesty.
Yours xxx
I have been offered a similar sort of deal by EU Complaints. They cold called me. I was silly enough to share some information. They came back to me very quickly with official looking paperwork saying that they could achieve just on 4K in Euros or getting o4 towards 20K if I sent money. Told them that I would settle for the lesser amount. They said I should sent bank account details so they could pay me and that they would invoice for their 20%. Fine, I thought, but did not sent bank account details because I was clearing out an old account I could use, just in case . . . but they beat me to it with a request for income tax payable to the Spanish Government with an official looking bill. I did wonder just what the tax was for because I had neither bought nor sold anything. I ignored this and then I had a phone call apologizing because they had given me some duff information. I could have told them that because I had researched the name and bank on it and they appeared not to exist. Yesterday, another request and a different name and a different bank. Having read your information above and the information from the person below, I am doing nothing. And never, ever intended to give them money anyway, but it would have been nice to get some and I would have been more than happy to have paid them 20%. I was amuzed, however, that it all happened so quickly and that they wanted nothing official . . .
Best wishes,
Just been contacted by a David Spencer from EU Complaints in Spain, and he said that he is contacting people that had been involved with the Incentive Leisure Group, and the Cashback Scheme, with a view to claiming money back from the courts in Spain, on a no win no fee basis, and only asking for an upfront fee to pay the court fees (about £90).
Quite a friendly chap, not at all pushy. He is going to send me some info to look at to see whether I want to proceed, as I told him that we had been contacted by so many companies all offering to get our money back, and that I had given up hope that we would ever get anything at all, especially as we had been told that there was no money ever found to put a claim on.
He gave an email address of e.u.complaints@consultant.com and a phone number of 0034 602 577 596 and is going to call back in a few days to see if I have received his info.
Yet another sc** I suspect!!
do not give them any money or details that’s the same phone number I was given and they co**** me I was stupid enough to believe them.