The clock is ticking…. Are you still on time for a refund claim?


clock2015, a New Year and a new beginning. Although we all know that the best thing to do is always look forward in life there are moments when it might be “recommendable” to look back.

For many years several dubious Discount Travel Membership Clubs have been very active selling their dubious products to consumers and a lot of times this included a Cashback or Reclaim certificate as well. The largest clubs being Club Class and ILG –DWVC.

From what we have seen over the past years is that a lot of consumers have been very successful in claiming back the money paid to these companies when they had paid the purchase price by credit card or at least part of it by credit card.

But we have also noticed that those who were holding a Reclaim Certificate or Cashback, did not claim a refund as they were still hoping that at the moment of submitting their claim all monies would be paid out and everything would be as promised. Others didn’t claim a refund either as they thought this would then affect negatively their Cash Back certificate…

Unfortunately a lot of these certificates could only be redeemed years and years later so people would only realize they were “mis represented” or bluntly lied to after several years.

Claiming a refund for a credit card payment under the Consumer Act is possible inside the 6 years after the purchase / payment was done and by proving you were mis represented or there was breach of contract. (*only for UK credit card payments)

When we say the clock is ticking, we know that there are still a lot of consumers out there who just only recently submitted their cashback certificate and know now that there was no money waiting for them or only a very small amount, nothing to do with what was promised.

If you are a consumer who bought into a dubious Discount Travel Membership Club and did this in 2009 or after, please be aware you are still on time to claim a refund.

If you want to know if there is a possibility for you to submit such a claim, then please write to us and explain your case to us.

We can help you with clear guidelines and advice on how to do this claim.

Why would you not try? Don’t let the time pass and act now! All it will take is a bit of your time and the money for a stamp on the letter to the bank!

We look forward to hearing from you!

You can email us at or place a comment on this blog

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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5 Responses to The clock is ticking…. Are you still on time for a refund claim?

  1. Stephen says:

    I paid an agent of DWVC a deposit on my credit card in 2010 and tried to claim back from my card provider in 2011 when I realised all was not what it seemed. However the card company have refused to payout. I have read somewhere that it isn’t lawful to take money at the time of signing any this correct and if so should I go back to my credit card company ?

    • David says:

      Hi Stephen, it is down to your bank however, under timeshare law directives it means by taking a deposit within a cooling off period is mis-selling, Depending on where you signed and in what jurisdiction you will have rights to reclaim your money and rescind the contracts. You have to invoke your rights under section 75 of the consumer credit act by showing them what mis-selling took place and list the false promises. You have to have the original agreement and proof of payment.

      • Stephen says:

        Hi David, Thanks for your reply. I sent the card company a lot of information relating to mis-selling but wasn’t aware of the rule about not paying on the day of signing, which is what we did. We were in Spain when the transaction took place. I’m in the process of getting back in touch with the card company to try again.

  2. john says:

    i have been cold called by Windmill Mediation Services SL and ask to send 895GBPs to begin the process of my claim. could you please advise me what i should do.

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