Know the staff that ITRA hires to give the timeshare owner “advice” at their meetings…


ITRA the International Timeshare Refund Action is indeed not a company that inspires a lot of trust to us. We have reported this many times on this blog through our articles. An opinion you also see through the comments and testimonials from consumers who attended the meetings and explain the way of working from ITRA and the real intention of their meetings.

Timeshare owners attending the meetings from ITRA in the UK, Spain or Portugal have often mentioned that they were met at the meeting by the “lawyers” or “legal advisers” from ITRA. And more than once these timeshare owners seemed to be under the impression that they were talking to a kind of “independent” person who was purely giving straight, honest and genuine advice.

Advice that often is taken on board due to this impression of speaking to a legal person instead of a sales rep who is purely looking for his commission.

It has been brought to our attention though that one of these “advisors” at the meetings in the UK (Bournemouth) is actually somebody with a well known name in Timeshare.

The person giving this “honest advice” at the ITRA meeting is Peter Francis Madden, aka Frank Madden.


20120825_Francis Madden also known as Frank Madden

Picture source Bournemouth Echo

The Timeshare career of Frank Madden goes a long way back to 2001 when he was the man in charge for Gold Quest Marketing and many other companies afterwards such as Timeshare World, Ventura1, Ujustgo, Quality Vacations, Prestige Marketing, Discovery Concepts, Price my timeshare, etc. etc.

A long list of bogus companies, who were all supposedly selling people’s timeshare, selling discount holiday clubs and promising the moon to those who were willing to pay upfront fees and thousands of pounds for worthless memberships in dubious discount clubs. All companies investigated by the police and Trading Standards.

Have a look at the article posted by the BBC regarding the company Gold Quest and the victims of this dubious set up:

We also found a mention about the OFT who obtained undertakings in 2004 from Discovery Concepts Ltd, and its director Frank Madden, under the Control of Misleading Advertising Regulations 1988. And it seems that according to some sources, he was been banned as a director until 2012.

If you put into Google the name Frank Madden Timeshare you get over 10.000 matches! So sure he is known and looking through the numerous matches, there doesn’t seem to be one with positive mentions about him.

Have a look at more links found on the internet about Frank Madden:

Frank Madden holiday scam victim feels an ‘utter fool’

BBC News – Hotweeks boss Frank Madden given suspended sentence

Timeshare director prosecuted:

Looking at this person’s background and the fact that he has left many many victims behind, it is questionable how he can now be working for a company such as ITRA and claiming to be helping people to fight against the “Timeshare Industry”

So the people who are now actively trying to get these so called Class Actions against the Timeshare Industry are in reality those who have been for years working in this one and same industry but on the dark side where consumers where cheated over and over again.

Those who in reality have given the Timeshare Industry the bad name with their dubious activities!

This is the kind of staff ITRA has in it’s offices and in who’s hands they place the consumer, the innocent consumer who attends a meeting thinking it is a No Win No Fee and purely to help them…

Welcome to ITRA, meet Frank Madden…your advisor for the day!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Bogus resale companies, Club Class Group of Companies, Companies closed down, Costa del Sol, Legal Services, Mediation services, Warnings and tagged , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

5 Responses to Know the staff that ITRA hires to give the timeshare owner “advice” at their meetings…

  1. Alison says:

    I have recently attended a meeting in Chester and actually signed to go ahead, they have taken all my documents . I decided not to go ahead after reading negative reports about this Company and the fact that warning bells were ringing. I e mailed the man I saw and asked him to return my documents ,and have recently e mailed him again, needless to say have not had a reply to date ! I have left a message with customer services and still awaiting a response. What do I do next ?

    • Sstraker says:

      Hi. I’ve done the same. Fell for the info they gave me but now want my paperwork back. Did you get anywhere !

  2. Mick L says:

    I asked where they got our name & telephone number from, and was told that there is a list of timeshare owners with names & telephone numbers (they don’t know which company that is with though).

  3. KATH says:

    Thanks for the email. Just to let you know, I was cold called from a company ITRA3 (they were telling me they were suing RC I and offered me appointments AND would assist in the sale of my Club la Costa property. They also implied that HUGE sums of money would be paid out and also it was likely this so called case would be settled out of court!!!! Bells were ringing, so I went along with it, just to find out a little more. So, after the call, I contacted CLC and advised them of my suspicions who in turn put me in touch with your group. During my chat with ITRA (now known as TimeshareRelease) they sent me some material which set off even more bells saying SC**. What I would like to know is – 1. how did they get my telephone number, I am ex directory. 2. how did they know I was a CLC member. 3. how did they know that through CLC I was a RCI member. They must have had access to some confidential information and that is the worrying part. Keep up the good work KATH

    • Goforit says:

      Hello Kath,
      Like the rest of us, the moment you gave your details to the “Holiday Club”, they’ve been added to and made available via what is cruelly known as a “suckers list” . These rip off artists sell these lists on to whoever is willing to pay. This has happened to many people in many different kinds of scams. You may have seen articles about mail fraud on the TV, for example, some one may pay to see if they’ve won a prize (all the literature indicates thus) the next thing, they’re getting similar “offers” from all over the place. Don’t be too surprised if you hear from others “offering” the same. Confirm nothing and get as many of their details as you can then hang up. Then check the name on this site, see if its been reported, if not, report them with all the details you were able to find out. Trust no one you haven’t initiated contact with. ….. good luck.

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