A company, which was mentioned in 2013 on this blog, has recently “re-appeared” after being very quiet for more than 6 months. This company is Sunline Direct.
We already placed a warning on this blog about this so called fly buy company, which offers discounted accommodation in different resorts worldwide. In this article (http://wp.me/p1kmoi-12l) we already pointed out the links to the different companies and ever since we posted this article the list of connections have only become longer.
Sunline Direct has made a strong come back, and is contacting timeshare owner’s actively through cold calls.
Companies connected to Sunline Direct are: Estrella Vacations, Gold Crown Tenerife, Gold Crown Solutions, Let’s go Tenerife, Let’s go International, Gran Canaria Resorts (GC Resorts), Resort Premium Services and Sunline Advisory.
On this call the timeshare owner is being told that Sunline Direct is connected with his home resort or exchange company, and states they are offering accommodation belonging to the “extra availability” of the resort or exchange company.
The offer from Sunline Direct consists of a package of several “highly discounted” weeks of accommodation and a UK Mini break for 2 people. The packages have prices ranging up to £545 and the weeks are valid between 4 to 6 years.
Payment is taken directly over the phone by credit card. They use third party payment provider to process the payment. Where the others used before Mohawk Marketing the one used recently by Sunline Direct is British Travel.
It is only once the payment has been processed when the timeshare owner receives the confirmation and the terms and conditions attached to this offer!
The weeks turn out to be only available as “non consecutive” which is not always explained prior to payment and some consumers even pointed out they expressly discussed the fact they would not travel on a 1 week only basis.
Once at the resort there is an obligation to attend a “welcome meeting”.
Timeshare owners have mentioned to us that the agent on the phone explained this welcome meeting as “going to pick up an information pack”. In reality though most of these meetings consist of a long winding sales presentations where the timeshare owner is presented with a membership of a DTMC (Discount Travel Membership Club) and people are kept for hours and hours.
We cannot stress more about the fact that you should never trust a cold caller. But when it comes to a call from a company such as Sunline Direct who make statements about your home resort and exchange company and expect you to pay over £500 on a phone call, then you should be even more cautious.
Always double check these statements, call your resort, call your exchange company and clarify what is a real offer and what isn’t.
There are no such offers that can only be given on that one call out of the blue and paying hundreds of pounds without even receiving proper terms and conditions!
If you have been contacted by Sunline Direct from 01277 552 403 then please let us know.
You can email us at firstname.lastname@example.org or place a comment on the blog.