Although it has been some time now since we last posted an article about the holiday company Voyager Travel and Lifestyle Holidays, there certainly have been some changes.
But they seem to have changed yet again to another name and the product they are selling lately is called Orbit Travel – http://orbittravel4u.com. Orbit Travel is a product from Orbit Management, and these companies are directly connected to Voyager Travel, Compass, Day International Marketing and ReclaimGc.
Their Modus Operandi to attract consumers has not really changed a lot, and we continue to hear testimonials from holiday makers who have been approached in the streets from Gran Canaria by the so called OPC’s with scratch-cards. These scratch cards by the way are totally forbidden by the municipal regulations. These OPC’s give the consumer the impression they are working on a promotion from the Canarian Tourist Board.
Once the consumer receives the “main prize” on the scratch card he is quickly taken to the offices from Orbit Travel.
This sales office continues to be based in the Club Puerto Atlántico hotel, on the roof terrace, which is a space that lacked any municipal license for such activity. The very same place where Voyager travel & Compass were sold.
Holidaymakers are told the meeting will take around 90 minutes, but as happens most of the times, the 90 minutes are not even near the hours and hours of sales talk the people have to go through.
Main part of this sales pitch is the Holiday Membership of Orbit Travel, which can be for 4 years or even 6 years. The difference being the price and amount of accommodation that can be booked.
The consumer is presented this package for 4 to 6 years as a complete holiday package, which includes accommodation, access to worldwide resorts, discounted flights and some people also have a “free cruise” thrown in.
The way this is presented, as a membership for several years, this product is to be considered a “long term” holiday product, and consequently have a cooling off period of 14 days, without any deposit payment on the day, as stipulated by the European Directive.
But this is not what is reflected in the paperwork which is presented to the consumers who buy into this, and are though requested a substantial deposit on the day.
How? Well the invoice does actually not show a “membership” for several years, but is broken down to a purchase of several individual holiday accommodation vouchers.
The consumer receives these vouchers for each year filled in individually and each voucher has duration of less than 12 months for the corresponding year. So clearly the paperwork is set up to fool the European Directive on long-term holiday products and tricks the consumer into paying a deposit without a decent cooling off.
Great is the surprise of those consumers who after signing up for this, and paying the deposit, have a second thought and try to cancel. Because the cancellation is refused and a refund is not an option as per Orbit Management.
It is of course questionable why companies like this keep on changing their names, and keeps on telling one thing in the presentation and shows something different in the paperwork.
Unfortunately for those who manage to get through the 4 or more hours lasting meeting, the paperwork looks all the same and is most of the times signed for the sake of finally getting “out of there”.
If you have been to a presentation of a Holiday club or maybe the one from Orbit Travel, then we would like to hear from you!
You can email us at firstname.lastname@example.org or place a comment on this blog