This week we have been made aware of a new Fly buy company who seems to have started their cold call campaign recently. This company uses the name of Dial-a-Break.
Dial a Break has a very elaborated website www.dialabreak.com which was registered in April this year.
That seems to be a very short period for the statement that they have over 15000 subscribers already.
Dial a Break is doing a cold call campaign though and on this call they actually mention to the Timeshare owner the membership they have, so they are handling information that should not really be in their possession.
The offer Dial a Break does over the phone and later on confirms by email, is a package of weeks in “luxury” holiday accommodation over 3, 5 or 7 years with prices ranging between £449 and £699.
In the follow up email they do point out that the consumer can not take more than 1 week at the time, but they certainly do NOT mention the other terms and conditions or point out that these should be read before making a decision.
In the Terms and Conditions which are on the website it becomes clear that the consumer is expected to go through a presentation which is described as a “products and services update” and should be attended as a couple.
Contact details of Dial a Break are telephone 0203 514 4127 and email info@dialabreak.com
Although fly buy holidays are a very commonly used way to get consumers through the door, it is certainly questionable when these holidays are offered on a cold call, the company knows about your timeshare membership and seems to “forget” to mention that you have to attend a meeting prior to payment.
Always be very careful with cold callers, ask them right upfront where they obtained your details, because if they know all about you, for you it might be a “cold” call but it is not as “cold” for them!
If you have been speaking to Dial a Break from 02035144127 in Tenerife we would like to have your feedback.
Please email us to customercare@mindtimeshare.com or simply place a comment below this blog.
Mindtimeshare 
Dial a Break seem to have disappeared. However, if they have not gone into liquidation they still owe money or holidays to those who have paid them. How do we bring them to account?
I am in the U.K. And fell for clearly what is a scam, paid for this what I thought was a deal via the time share.
I am fuming!!!
Me too and no refund on money because they use another company to take payment
Having just read all the blogs above and yes I have also dealt with Emily Johnson, Katie Windsor, Louise Williams, Christina Jackson and Estha. The always use telephone numbers you cannot call back on. I have bought unlimited Platinum which includes weekend breaks. The first weekend I have tried to book have been told I cannot have a Friday/Saturday as the reps dont work on a Saturday so have had to take a Saturday/Sunday. When the booking came through it came from Sell my Timeshare! Amazing how all these companies appear to be linked up. Yes we have to listen to a talk on the Sunday morning and I am curious to see what they are going to try and sell me as I have no intention of changing my points that I have in a lovely resort in Portugal. They assured me that I could book a holiday 6 weeks prior to going and yet 6 months before I wanted to go to Portugal I was informed that everywhere was fully booked. So I am getting a little concerned that I am not going to be able to book holidays for when I want to go. We are going to Tenerife in May and I am going to look up their offices whilst I am there and track down all these young ladies who are quick to try and convince you to purchase holidays on line assuring you that they are not timeshare holidays. I want to see what happens when I book the Bahamas or Thailand – has anyone been on any of their holidays yet? I would love some feedback please.
Dial a break just phoned this evening quoting RCI and Interval International, and like previous posts I was offered a Platinum holiday breaks for up to 6 people with 3 options,
Two weeks for £249. Three weeks for £547 and Five weeks for £745 I had up to 6 years period to use them but would expire in 2020 (that’s five years not six ?) also like the others above I was offered vouchers including a UK short break.
When I told the Lady, who said her name was ‘Kelly’ that I would not decide tonight (they called about 20:20hrs) Kelly asked me to hold the line, a man called Taylor came on the phone saying he was Kelly’s manager, as she was new he wanted to ensure I was given the right information
I have been very suspicious of cold calls for quite a while now and particularly when I have to sign up there & then or loose the offer as it was limited and must be done by 21:00hrs.
Limited time offers should be taken as a RED FLAG when you have to commit there and then.
Taylor became quite hard sell although still polite. He even offered me Five weeks for the price of three and include the vouchers as above and the very special offer of no expiry date.
In the end I put the phone down on Taylor because he was ignoring that I said I would not do anything now Taylor kept trying to use the emotion of losing the fantastic offer.
Just succombed to pay by cc £349 for two weeks luxury break & subsequently received email confirmation from “Emily”
Received subsequent tel message to say the our CC company had declined to make the payment as the company are registered in Spain & they needed us to contact then to give them the required authorisation.
When I did this yesterday, the CC Company searched their records to reveal that no request for payment of this £349 from Dial a Break had been received.
DAB are scheduled to call me back tonight for confirmation that I had cleared their payment with my CC Company. Not sure where I go from here?
Anyone else had a similar sequence of dealings from them?
Identical situation to us too Lorna – WE did get acouple of threatening calls when they had failed to collect payments, I told them that was their problem & as we weren’t too perturbed to have missed out on their offer, we ignored them. ..
Just put the phone down from a rep at Dial a Break. Ended up telling the guy that my husband and I have just separated and if he wants to contact him then he is more than welcome. He soon stopped trying to sell and put the phone down!
Is it really a bad as what we are reading.
I don’t have a problem with time share sales people. I can just get up & walk away. You have to be as hard as they are and ignore the sob story about if they don’t make the sale they are sacked.
They can always get a proper job like most people in the UK. These people want sunshine and an easy life.
However
Cut to the chase.
Are the holidays guaranteed?
We can now holiday outside the school terms and prefer to take 3 or 4 – 1 week breaks as a couple per year.
We are CLC Members who have upgraded to real estate and as such lost our weekly breaks.
Has anyone taken the offer and had the breaks?
To me its simply filling in the empty weeks and they hope you spend some money in the complex
Answers please
Hi. Just put the phone down from speaking to a Dial a break representative. Had a lot of fun, listened, questioned and after around 30 minutes I think a very frustrated sales person realised there was no way I was signing up for anything today! He said what a shame I was missing out on such a fantastic opportunity and I won’t be offered this again! I replied I spent weeks before deciding to go in to time share and weeks before buying my caravan so I had no intention of buying in to anything from a phone call. The call was very quickly ended.
Received a call tonight from Dial a Break who inferred they were from Diamond, the timeshare company I have points with. Passed the call onto my wife who deals with this. After about 15 minutes it came to the crunch and they wanted a payment. That is my department. I said I would need to think about it. No problem, we will call back in an hour. A google search brought me to Mindtimeshare and I saw they were a sc** outfit. A curt ‘not interested’ got rid of them.
malcolm says
got them on the mobile at present. very pushy.deal must be done today or never. Sad because it would have been ideal for a week we need to fill in india this year and tenerife next february
have accepted cold call holidays before and been ok but do not feel good about this one.
well done for this web site. I am now going back to my mobile lady katrina white to say no thankyou.
Yes. Just had a call from dial a break, now on 020335190683, as other people have said they are offering a wonderful deal of three different packages ranging from 2 weeks to 4 weeks over the next five years ranging from 399 pounds to 549 pounds. Apparently they are clearing down their outstanding accommodations tonight so if I didn’t agree tonight then I would have lost the offer. I googled them while on the phone to get some idea about them. I even told my wife was not here so i couldn’t decide anything. Not a problem, the charming lady would quite happily hold on the line while I called my wife on another phone to explain everything to her.
I then explained that I was very suspicious of these types of calls and would not agree to anything without fully checking the company out first. Not to worry about that either explained the helpful lady – the call was being recorded so they had to be genuine. And they only accept VISA or Mastercard so how could they possibly not be genuine.
After finally convincing the lady I was not going to part with any money this evening I was informed that I had now given up my allocation and would be losing out.
I let her know that this was not a problem.
Had a call this afternoon. Was bored, so sounded interested and chatted away whilst looking into this online. I would never part with cash over the phone anyhow. I was amazed that I could go anytime by giving 6 weeks notice, be guaranteed accommodation, arrive any day of the week and check in early and check out late. I was told no presentations to attend. Needless to say, I said no.
Hi Lesley,
Yes before paying everything is possible and no restrictions…
Once you pay things are not that easy and you have to qualify for certain resorts.
Always a good principal not to part with any money over the phone and less on cold calls!
Thanks for sharing this with us.
Kind regards
Customer Care
Just had a call from 02035190683, offering the 2 week deal for £399 or the 4 week deal for £599.
When I said due to medical reasons we could not plan to much at present they offered to take off the time limit, and as I was still not getting hooked they then offered to do the 4 weeks for £499.
As said previously above IF IT SOUNDS TOO GOOD TO BE TRUE THEN IT IS!!
BUYER BEWARE!!
John
Hi John,
Completely agree with that!
Always be very careful with these kinds of calls.
Did they at some point mention how they obtained your personal and private contact details?
Kind regards
Customer Care
Received a call yesterday from Dial-a-break who did seem to know details of our CLC membership. Sounded very plausible because they were so knowledgeable. I then rang CLC and they confirmed that DAB was nothing to do with them at all and they do not pass details on. Lady’s name was Christina Jackson.
We recently got contacted by dialabreak and got conned in to buying 6 weeks for £499, by a very forceful sales advisor. After coming off the phone I felt conned so decided to cancel the transaction with my credit card company. I have since had several threatening emails saying we owe £499 that there’s no cooling off period and they will take us to court over the matter. Can anyone please advise if they can actually do this. What sort of disgusting company would not allow you out of this so called contract. Obvious a sc** please beware.
Hi I have just had exactly the same as the Keith above. It was obviously too good to be true so I stopped the call. The number that came up was 020 3519 0683. The guy said has name was Adam Jones. I made some notes if anymore information is required.
He said he did not have my e-mail so it may just be try on to see who responds.
I received a call from a loud unpleasant woman with an Irish accent from 02035 190683 wanting to speak to my wife about holidays with Interval International. Coincidentally, I had been trying to book a holiday online with Diamond Resorts International the previous day, and our DRI membership is in my wife’s name, so these people could be monitoring the DRI members website.
Keith
I had a cold call from dial a break offering Platinum holiday breaks for up to 6 people; 2wks / £399. 4 wks /.£599. 6 wks / 699. you could take them any time with in a 6 year period. You could split them into separate weeks when you chose. You would be entitled to a voucher / pass which would get you 30% off things in the resort and car hire. They would also throw in free 2 or 3 night stays in 5 star hotels in the UK. The man I spoke with a Luke Williams (Possibly a pseudonym) never mentioned which company he was calling from.
He first called around 19:30 and gave a line about me having been chosen as one of 200 hundred property owners that were randomly selected every year since 2006 for this offer and the offer ran out at 21:00.
Being naturally suspicious of cold calls I listened for a while then said I had to speak to my partner and would call him back. He then gave me a number to call 0203 5144127 the one you have in you web entry. I waited until about 20:30 and called back. A young lady answered and gave the name of the company “Dial a Break”, which the man had never mentioned. She said the man was busy on another call and would call me when he was free. He did try to call me on my land line which he had called on first but I missed it then on my mobile from 020 35190683, which I did not answer.
Having the name of the company I goggled it and came up with your web entry and as I suspected “If it sounds too good to be true, it is!”
He had said there were 350 resorts in two sections long haul and Europe and listed the countries and mentioned Club-La-Costa and several other associated companies.
Absolutely awful company, just got a call from them and the man who I spoke to was really rude when I told him repeatedly that I wasn’t interested. We had a timeshare with Club La Costa who are affiliated with RCI, hence their call. We have been trying to cease our membership with Club La Costa for some time and the last thing we want is to go on another one of these weeks. When I told him this, he was very rude and I had to hang up. Do not touch with a barge pole!!
Feel a total fool! Just spent an hour on phone with these people and got conned into buying a 2 week package. Now looking to see if I can get the money back from credit card. Anyone who can help – please advise
NIGHTMARE!
We were called last night and co**** into committing £599 for a 4 week deal. Felt suspicious in the early hours of the morning and checked out this website. Cancelled our payment with the bank. Subsequently, Dial a Break phoned this evening with threatening messages saying we did not have a cooling off period and we owed them money, and if we did not pay up they would take us to court and get debt collectors on to us. It got very nasty and I can foresee more to come. I also contacted RCI (too late) who said that they never release information about their members.
Just had a call this afternoon 3 July. Used a different telephone number 02035190683. Told them “Not interested” and they feigned surprise. In the end they got the message.
This company is now using 02035190683 as a contact number. Easiest option is don’t answer or hang up. My wife was drawn into a 45 minute hard sell last night. They even asked to speak to me to see I’d I would give bank card details!!
I had a cold call from Dial a Break on 16th June 2015. They maintained they had received my details from RCI – when I queried that, they became very defensive particularly when I told them that RCI do not pass on member’s details to third parties. I listened to a lady spouting about the wonders of the luxury apartments of the 200 they could provide at very short notice. I finally interrupted her to ask how much she wanted me to pay and when. I then told her I was not prepared to pay there and then (as they expected) so she called her manager who gave me the really hard sell. He finally, supposedly, went to speak to one of their directors after I asked for more time to decide, and returned to say that unless I was prepared to pay for their special deal there and then the offer would be withdrawn. So I thanked him for his time and put the phone down. On further investigation it seems that this outfit does provide holidays mainly in Tenerife and by all accounts they are second rate. I contacted RCI who maintain they have no dealings with Dial a Break whatsoever! BEWARE!
Thank you for your article on “Dial a break”, who have been a nuisance in two telephone calls, actually they were able to confirm we had a timeshare in the past, but I was very suspicious with the way the lady on the line really tried to spin luxury holidays in so many locations which I know it is not real! On googling their name while on the phone, was able to read your article, and dismissed her.