The name “Slonce” has been mentioned over the past months in relation to different companies.
First we had the company “Market my Timeshare” offering resale’s for timeshares, where people had to travel to Tenerife to complete the sale. Once in Tenerife the timeshare owner had to go through a meeting of Slonce Marketing, where they pitched a Discount Membership club.
Then we have Orange Sun Travel, who invites mainly Club Class owners over to Tenerife, for a supposed refund claim. Once in Tenerife, again the consumer is put through a sales meeting for a Travel club Membership of Slonce Marketing.
And now we also have those consumers who had weeks offered through different Fly buy companies such as Viva sol or Sunline direct, and can now book these through Slonce Travel.
Slonce Travel offers them a range of hotels in Tenerife but all with the obligation to go through a 90 minutes presentation.
The consumer is told he will be picked up from the hotel / resort by a representative or they can take a taxi which will be reimbursed.
Sadly those who took a taxi and decided at the end of the meeting not to join this holiday scheme were not reimbursed at all!
Throughout the presentation the consumer is shown the website of Slonce Travel http://en.sloncetravel.com.pl who presents themselves on this website as a “Polish” travel agent with their headquarters in Tenerife.
In order to join the Travel club or Membership from Slonce Travel the consumer is requested a payment of around £1500, which supposedly goes into a fund. This fund generates a 14% interest and in that way Slonce can afford to offer people heavily discounted travel. Not only through the fund, but also as they are based in the Canary Islands, the agent from Slonce Travel explains there is hardly any taxes to pay, so again this results in discounts on travel of at least a 30% to 40%.
The sales representative at the meeting from Slonce Travel shows that the consumer will be able to book anything available and as a proof there is even a LOGO from Thomson on the website. Clicking on the logo of Thomson holidays it takes you to their website, but there is NO CONNECTION at all with Slonce Travel. Still is looks rather strange that this company is displaying this logo as if they are connected and we are afraid more than one consumer will think there is this “trustworthy” relationship.
Seen the fact that this company is not too upfront with their real intentions when inviting consumers, and neither is the product they offer very clear…we certainly recommend precaution when attending such meeting.
If you have been already on a holiday where you ended up in a meeting with Slonce Travel, we would like to hear from you.
You can send us an email to firstname.lastname@example.org or place a comment on this blog
Hi the company we dealt with r called planet sunlight have you got any results about these
The same company….they have several names but all under the slonce umbrella
Hi Eric, I have just returned from Tenerife on a holiday booked by a Kristy from Orange Sun Travel, this was a three day break in order to attend a solicitors to sign papers to retrieve £10000 from the now defunct club class. load of rot. I was met by a 65 year old male called Alan who drove us to another Travel Agents called Luxury Leisure Holidays where we were met by a large bald English male by the name of Andy, who we recognised immediately as the person who sold us Clubclass in the first place. After 4 and a half hours of arguing with these males who both patronised and verbally insulted myself and my two daughters we eventually got the gist of their latest sc**.
The claim back your cash under section 75 of credit consumer, you then return 20% of that money to them to cover the admin costs. They ask you for a deposit of £150 for a holiday with a minimum value of £1800 to be taken within 3 months purchased s through Luxury Leisure Holidays. Also you have to deposit £8000 into their bank HSBC in Hong Kong where they receive 14% interest, that’s where they make their money and can afford to subsidies cheaper Holidays. They guarantee you for further cheap Holidays. In other words the money is not yours to spend as you like but to put into another sc** holiday company. I asked them to put it all in writing for my solicitor to read, the declined and asked us to leave as they thought we were being to difficult to work with. please if your reading this don’t fall into their trap, they are bullies and sc** merchants if the first degree.
Had a phone call tonight – luxury links – Allison – wants me to go to Tenerife in December or January for 7 night free accommodation but I have to.pay for my own flight!! To see if they can get money back which I have spent on timeshare purchases and maintenance etc! Was ready to book my flight!!! Told her i would have to discuss it with my family over the weekend (they take 20% if they win your case)!!!
This Slonce Travel is nothing but a sc**. We went to a meeting with a guy called Alan. I paid 1,800 on my credit card, I was not happy with what we got offered, anyway i got in touch with the Credit Card Company, and after sending all the information that i had from Solence Travel i received a refund. I would warn anybody DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY, THEY ARE A SC** COMPANY, AND I DON’T HOW THEY LIVE WITH THEMSELVES They even send me an email on my birthday wishing me a happy birthday. Cheek of them. Good Luck Pat
Don’t you feel an idiot……we were ****ed as other people. Andy the so called owner of Slonce Travel was plausible and the office staff always answered our calls. We attended the office in Tenerife in October 2014. They promised that we would have our money back that we had paid for timeshare points within 60 days 100 per cent guaranteed. Now we feel really gullible!!! We paid £5,000 and got nothing for our money. We were given excuse after excuse but all we can say is that the owner of this s*** business couldn’t lie straight in bed! DO NOT ATTEND THE MEETING. DO NOT GIVE THEM ANY MONEY LEARN FROM OUR MISTAKE.
The promise of holidays for 5 years is a lie as well. If you have £5,000 to lose you would be better advised to take a match to it and watch it burn and then at least ANDY won’t gain anything.
Hi Ben, don’t beat yourself up over this, I was conned to but fortunately I paid the first part of the payment by Credit card so the whole of the amount was covered under Section 75 of the consumer credit act so I was able to get a full refund as stated in “Eric says: October 11 2015” below.
If you live in the UK but did not pay some or all of your payment by credit card, you can try the “County Court Money claims centre” here in the UK.
You need to complete court forms as follows:-
claim Form N1,
Notice for service out of the jurisdiction where permission of the court is not required (N510)
and Application notice (N244).
There are guidance note available for completing all the above forms, but you will have to pay a court fee which is about £200.00. as you are the claimant you can ask for the hearing to be held at a court near yourself.
Even if you win you may not get your money back but as there will be a CCJ against Slonce it would affect their credit rating. so the threat of taking them to court may be enough. Good luck with whatever course you take.
Hi all, Just to let you know, and hopefully give you some confidence when claiming money back from Slonce, I have had a running battle with my Credit card company who at first rejected my claim, but when I filed a complaint with their Complaints department who then re-investigated my claim, this meant more correspondence between them and Slonce which resulted in them realising just how evasive and contradictory Slonce were. The Credit card company “Tescos Bank” have now agreed to refund the full amount of my claim.
So it may be hard work but if you are claiming a refund from your credit card company my advice is be polite, be consistent in what you say and don’t give up.
Hi, I have just been reading through all these blogs and im shocked by what I have read!
I have recently been contacted by orange sun travel about the prospect of them claiming back our lost money from the ‘clubclass’ scam.
they have said that the ‘clubclass’ company were closed down by the secretary of state and that they had 5 solicitors working on the case in Tenerife!
they have asked us to go to Tenerife and have even offered us a full weeks accommodation and said that all they need is a couple of hours of our time to meet with these solicitors and go through the documents and then the rest of the holiday can be enjoyed!
has anyone had anything similar to this that you can advise me on?
it seems to good to be true and that the holiday would be nothing but being pestered upon for money!
any info would be greatly appreciated!
Just like Bill, my wife and myself had a free weeks holiday minus the flights in Golf DE Sur ,self catering nice apartment . WE were picked up by the rep and taken to where he did his pitch we kept asking about the claiming back the money from club class but he did not want to know.In the end we agreed to take up the offer from slonce, and then finely he took us to an office and one off the girls printed out all the papers which we had to sign, he then gave us a lift back to the apartment.We later got a phone call to arrange for the down payment by credit card at the reception area.I eventualy paid up but said I would not be taking out the loan and would pay by cheque on the required date.I have now paid the full amount and l am waiting till next year to find if I will get my holiday.
Hi We did not get the loan, but they have 1,800 of my money which they took from my credit card. I have been offered one week in the canary isles which i have to take in one year, and the other holiday i can take anywhere, Both holidays are self catering and, no flights included in this. I can book my own holidays with h/b or al inclusive for that amount of money. I think it is a c** and a sc**.
Hi Bill If you paid by credit card then you should contact your Credit card company and see if you can claim it back under section 75 of the consumer Credit Act. I am currently going through this process
Hi, my 81 year old mother recently went on holiday to Tenerife, and was bombasted by a company called Slonce Marketing, who promised her they could book her future holidays in the future at a much cheaper cost & excluding VAT, the pressure she was put under was horrendous, she was in a meeting for over 4 hours, and at one point, someone was literally standing over her telling her to sign! They took a sizeable amount of money from her credit card. When I contacted the company direct, I was told “well as long as she’s healthy & wealthy”! I told them she was neither & to refund the money immediately, they said there would be no refund. I contacted Mindtimeshare & was given valuable advice. They advised if my mother was still in Tenerife to go direct to OMIC, which is the English version of Trading & Standards. I emailed this company ahead to advise them my mother would be visiting them. When she did, they made a telephone call to Slonce, unfortunately it was in Spanish, so my mother couldn’t understand what was being said, they gave her a piece of paper & told her to take it to Slonce & she would get a full refund, this she did & it was confirmed yesterday, that she has indeed had a full refund. I am flabergasted that they would prey on someone obviously elderly. The pressure she endured from Slonce was unbelievable. Hopefully this is the end of the matter. But a massive thank you to Mindtimeshare for their guidance & support.
Hi this is Bill we did not get the £5000.00 loan that slonce travel asked us to get, as we were .declined. I am glad we we did not get the loan, but they still have 1,000.800 they took from my credit card. I rang them up and they refused to give me a refund, instead they have offered us holidays. 2 holidays both self catering i am not very happy with their offer.
We were co**** by a company called Club Class, and I went on the website to see if my husband and i could get our monies back. This company Slonce or Orange Travel contacted us and said they could arrange for this to happen. They paid for the hotel for a week on basic board basis, self catering, and my husband had to pay extra for a upgrade on the room. We still had to pay for flights etc. When we got to meet the guy at reception, well guess who it was the same guy Alan who had dupped us 3 years earlier. I flipped and said no way we were going anywhere with him, but my husband wanted to see what they had to say, so we got a taxi to the office, and lo and behold another one of the c** men was there, so I said to my husband lets get out of here, he spoke to him for maybe 10 minutes in the office and we left. We are still paying 100 a month for nothing, and these people should be jailed and stopped before anyone else gets conned. I told them exactly what i thought of them and they are sleazy A. D. c** men of Tenerife, please beware of them. The other one is very tall, balding and has a English accent like the Alan guy..
Linda, thank you! You have supplied the missing piece of the puzzle. The ‘tall, balding’ man is ‘Andy’, and I have finally remembered where I have seen him before. I believe his name is Andrew Cooper, and he was interviewed by Nicky Campbell a few years ago.
Hi Wendy and Linda These are the same two Slonce con men that I was taken in by, as I reported in Eric Says below, they are so convincing that I am having trouble getting my Credit Card company to take action. I had paid my £2500.00 deposit by credit and the remaining £2500.00 by bank transfer, however under the section 75 consumer credit act the whole of the amount is covered, and I am attempting to get it back via my credit card bank, if they do not repay it the next step is to go to the credit card Ombudsman, which I am prepared to do.
PS thank you for the info regarding Nicky Campbell that may make the difference.
I will post a message on this web site when this matter is concluded.
My partner and I attended the sales pitch by Slonce. Alan, their representative, picked us up and took us somewhere for the sales pitch. We had allowed 2 hours for the presentation, but 4 hours later and my partner, who is an insulin-dependent diabetic was in serious trouble. There was no way we were getting out of their office until we had paid over the £4000 they wanted for the travel club.
All through the presentation I was really clear – to the point of saying it every sentence, that it was unlikely that we would be able to take advantage of the scheme because of the parlous state of my mother’s health. We were assured that if something should happen, the contract would come to an end and we would have our money back.
Needless to say when my mother had a catastrophic stroke while we were in Tenerife and I tried to get my money back they refused.
Hi My name is Eric
Take warning Bill, here is what happened to me, we used one of the Vivasol holidays we had previously purchased to go to Tenerife in September 2014 which Slonce arranged, we attended the Slonce presentation as part of this holiday. We signed up the same as you have and in October Slonce did arrange a flight for my wife and I that was slightly cheaper than I could get them for, which did come out of the £5000 we paid in, however when we tried to use some of the deposited monies for a holiday this year we were told we could not use it as it was to Pay for the 5 free holidays we had been given, when we signed up, which is not what we were told when we signed up, if the holidays are free what does the £5000 pay for?
They said I would not have to attend any presentations on these holidays, but when you try and book one they send you a form to complete and sign the states you agree to attend
They had also promised to get my money back on a timeshare that I had for about 8 years. this did not happen they just helped me word a letter.
Virtually everything they said or promised at the presentation has proved to be false.
I paid my deposit by credit card therefore under article 75 consumer credit act the whole of the money paid is covered, we are currently in the process of trying to claim the full amount, less the cost of the Flights, back. If anyone else is or has gone through this process I would be kean to hear from you.
Hi Eric, if you read my post, you will find my mother went through something very similar. If you contact OMIC, in Tenerife, they are a massive help. They certainly managed to get my mums credit card refunded, so it can be done. Slonce need to be seriously looked at by the Authority’s and closed down.
my husband and myself went to the same sale pitch never got anything for our timeshare, we went last Nov they told us we could use our 5000 for holidays in the future after our free week in the canary islands, and these would be at discounted rates because we were booking them in Tenerife, so we thought we would just book 1 big holiday like a cruise then we would have used the whole 5000. just don’t know what to do and we still have the timeshare!
I hope you have been successful with booking your cruise but if the agreement you signed is anything like mine I think you may be disappointed. Good luck with everything, as for the timeshare Mindtimeshare may be able to offer more advice.
My husband and I have just returned from Tenerife and attended Slonce meeting. We have parted with a considerable amount of money and realise that we have been sc****ed. We were also told that they would have a lawyer dispose of our timeshare! They were to phone us back in England to confirm everything of course we have not heard from them. We are in the process of phoning our card companies. Any help would be appreciated.
If you are claiming via your Credit card company be sure to state you are claiming under the “section 75 of the credit consumer act”. this is important.
Your card company will, if they are anything like mine, require you to send copies of all the correspondence and documents you have signed at the Slonce presentation. The important thing you need to establish is the “breach of contract due to misrepresentation”
which is not easy as the documentation does not actually state (if it is the same as mine) that you can use the money you paid for holidays, but equally it does not say you can’t.
Your Card company will contact Slonce but they are so skilled at replying with out actually committing them selves, that the card company may decline your claim. If this happens do not accept it, but put in a complaint to the Card company, Who will investigate your complaint. there is usually a fixed time in which they have to give you there reply to your complaint. If this is not the answer you are looking for you can then take your claim to the credit card ombudsman.
As for your time Share mindtimeshare should be able to advise you on the best action to take.
Just don’t give up, if you do Slonce has won.
Good luck with your claim
My partner and I attended the Slonce sales pitch meeting (via a Viva Sol booking). Unsurprisingly, left without signing as the whole thing seemed distinctly questionable. Far too vague. Promises of super high interest rates on money I would have to “borrow” in order to join seemed completely unrealistic and alarm bells started to ring (in my ears, not their office!) fairly early on. And, talking of their office, if they are supposedly offering such fab deals one would have expected their phones to be ringing fairly constantly. During the two hours we were there, I didn’t hear a peep out of them.
“Politely decline” is my advice. Oh, and if you have to attend the meeting, get them to pick you up rather than pay for a cab!
Hi Bill again
We stayed at the isabella family hotel in tenerife and slonce travel booked us into this. we were self catering. It was quite a nice hotel and Alan from slonce trave picked us up. Up to now everything seems ok, but i am getting a bit mithered about my credit card not being paid, we are dealing with them at the moment, and i can ring them, but if this is a scam then i will let you know.
Hi My name is Bill and me and my partner went to a meeting with this company slonce travel in Tenerife. We went through all the sales pitch. and i did give them xxxx.00 on my credit card. They want us to take out a loan for 5000.00 and this will pay for holidays over the next five years. We heard from them through viva sol, whom i have had holidays with in tenerife before. Everything seems to above board at the moment with this company but we wont really know until we book a holiday with them. We are not that far ahead at the moment and waiting to see if we get the loan. If not they have told me they will refund my xxxx.00 back onto m ky credit card. I will let you know what happens regarding this situation.