The first blog article we posted about Orange Sun Travel (http://wp.me/p1kmoi-1sQ) is dated from January this year, but sometimes the original post becomes incomplete, as the company in question starts to make changes to their initial pitch or we receive more information from consumers who actually attended the meeting.
It is a fact though that Orange Sun Travel is still (annoyingly) cold calling and their main target customer is the Club Class Member. For some strange reason they seem to have access to a very long list of Club Class members (victims). This of course is already strange on itself, as who would have access to such data apart from Club Class?
Their initial phone call is all about the Club Class membership and the fact that Orange Sun Travel is successfully claiming back the money for those who paid for the membership.
Without going into details about how a claim would be done, it is of course very weird that a company with “experience in claims” would accept all consumers without even seeing their paperwork and looking into this properly.
We heard from cases where they invited the consumer to discuss their claim when this claim was already turned down previously by the Financial Ombudsman due to a very strong reason. Or consumers who are far over the 6 years deadline.
Surprisingly for Orange Sun Travel ALL consumers are ok to claim, and all can expect a successful outcome.
There are more strange issues to point out. Because when you look at the website of Orange Sun Travel http://orangesuntravel.com they present themselves as a travel agent.
Why would a successful Claims Company present themselves as travel agents?
On the entire web there is no mention whatsoever about their apparent “main” business, which is the claims!
Because after all, they invite people over for the claim and do not even mention they also do travel and will be offering a product related to that at the meeting.
A product, which is explained and sold by the license holder of the travel agency, Slonce Marketing or Slonce Travel. (For details about the meeting itself see the link http://wp.me/p1kmoi-1Bd)
The contact details on the web are 9870 Avenida de los Vientos, Local A-4,
38670 Adeje – Tenerife
Telephone: 0034 928 077 082
That is one address in Tenerife, when they state to be from Poland originally and that there are another 7 offices and 6 Travel agents actively working for them. Where are the addresses of these offices? Would you not want to display them as well?
On top of it, when a consumer accepts to go over to Tenerife they are provided with accommodation by Orange Sun Travel in the HOMIVA Hotels. This reputable hotel chain most probably has no idea who is being booked into their hotels and for what purpose.
Because we really wonder if HOMIVA would be very happy with these bookings when they know that the consumers are taken to a meeting under the purpose of a claim, but walk out with a supposed “travel agent membership” for future holidays which costs them over £8000!
And the Tourism Board and Inspectors in the Canary Islands are they aware of this whole set up? Are they aware that this is again one more company putting a really bad image on the island’s tourism flow?
So looking at Orange Sun travel we have come to the conclusion that we have a Claims Company, which is not registered as such but invites people over because they say they are. With a website that tells you they are a travel agent but the registration is in the name of Slonce Marketing who doesn’t do claims but sell Holiday Packages, and all this by inviting people on cold calls with data that has come from dubious sources…
You can imagine we do not really recommend any of the above-mentioned companies.