The past weeks we are receiving a lot of inquiries from consumers who have been approached by the different Fly Buy companies.
Although it seems there are several companies calling actively, they all seem to have the same “sales pitch” in common.
The call is based on the fact that the consumer has purchased a package of promotional weeks and sometimes even flights a couple of years ago from the same company.
This promotional package is now due to expire.
In order to not lose out, the consumer is offered to extend the validation of the package for another payment of £99
Worrying factor here is that most of the consumers do not recall at all having purchased bonus weeks and flight before!
So an apparent “courtesy call” to an existing customer, could actually be a cold call.
With the “doubt” created by the agent, a lot of consumers decide to pay the £99 so they won’t lose the money they paid before…
Once they pay and receive the confirmation by email they all of the sudden realize that this is a receipt for a promotional holiday which has strict terms and conditions for bookings.
Some of the companies calling do not even provide the terms and conditions in the confirmation email and the consumer is expected to look for them on the website. Which would be ok as it wasn’t for the fact that some of the websites are “under construction” and coming soon!
When trying to cancel the payment for this supposed extension, the consumer is being told that unfortunately they cannot cancel.
Worse of all is that although credit card payments are covered by the Consumer Act, claims under this act are only for amounts between £100 – £30.000
So that leaves the £99 payment just £1 below the minimum to claim.
If the above story sounds familiar to you because you have received such call, please let us know.
Please always be careful with offers that need to be paid there and then without having time to do a proper research. If you have any doubts about any company calling you and making offers, then just check with us. That’s what we are here for.
The decision is yours always, but doing your homework is always recommendable.