Many Club Class members have found an email in their inbox with the on the subject line the above question.
Who doesn’t think they were mis-sold by Club Class? So yes, they all want a refund!
But reading on through the email it becomes son very clear that yet again this is one of those bulk mailings from Club Class itself!
This time under the name Gr8stays.
So they ask for the annual fees under the name Eurafric and Gr8stays offers a refund claim.
This email about claiming a refund is not a new idea at all. Leisure Alliance, another name of the same group, actually came up with this “great idea” already in 2014 and we posted an article on the blog about this (http://wp.me/p1kmoi-1cx)
Leisure Alliance brought to live the Leisure Alliance Claims Department and offered to claim a refund under the Consumer Act to those Club Class Members who apparently were mis-sold their Club Class memberships by former distributors.
Club Class members are now approached again by Gr8stays to be informed that maybe they have reasons to claim a refund.
So now years later, after changing names and several liquidations, they have come to the conclusion that people might have been mis sold.
Certainly they could have come to this conclusion years before when people complaint bitterly to these same offices and employees about how the product did not work for them at all, and they were bluntly told that this is what they signed for?
First they take your money for a membership which is not what they say it is. Then the Cashback / Reclaim certificate fails as this was again not what they explained it would be. And when they are tired of asking membership fees for a membership that has not always the obligation to pay a fee each year, they offer to claim a refund, based on the fact you were mis-sold.
Of course they will expect a percentage of the awarded money, once the claim has been successful.
If you are one of those Club Class members who haven’t yet tried to claim a refund, please be advised that we can help you with such claim.
The requirements for the claim are that you paid by credit card and the date of payment was less than 6 years ago. If this is your case, contact us and we can explain what steps to take.
Joan and Aline,
If you paid partially or wholey by credit card in the last 6 years you can make a section 75 claim under the Consumer Credit Act. I’ve left a detailed example earlier on this message string. part 1 explains what I did and what happened. Part 2 is a privatised copy of the letter I sent to my credit card company, feel free to use it as a template and adapt it as you see fit. Its free, there are no middle men. All you have to do is grasp the nettle.
Hi .could you please give me some information on how I can claim my money back from
Club Class and leisure Alliance. Or am I to late.
Sir. I have been approached by leisure claims and have received a refund via HSBC bank for the full value.
They are now asking for there share of the Miss selling £ 2500. I am inclined to tell them to go and sing for it.
What would your advice be ? What legal route could they come after me ?
Very interested in Martin’s comment about Slonce Marketing. I was missold a contract by them 2 years ago and desperately want a refund. Nothing Andy promised has been delivered and their free holidays are obviously being provided by marketing companies in exchange for my data. The promise of heavily discounted travel and accommodation does not exist and the choice of holiday locations is very limited. Any advice on how to proceed would be much appreciated.
Yes I was miss sold with leisure alliance I would like to know what I can do about it got my credit card receipt and have had the contract for three years I await your comments Thankyou
This should help, First an email to Petra here at Mindtimeshare, she provided me with all the help and advice I needed to claim a refund, the second a copy, less personal details of the letter I sent to my credit card company:-
1) Hello Petra,
Just a quick line to update you.
1/1/16 – Sent a letter to Clubclass/Gr8stays telling them I wanted to
terminate my membership, why, and requesting a refund, via track and
Its been signed for, so someone has collected it. No reply to date. Will
remind them via email in a few days. Just to make sure.
1/2/16 – Sent a letter detailing a section 75 claim to the credit card
company. They replied a couple of days later via telephone (I did
remember what you said about communication in writing only) but after a
very friendly chat where the company rep. confirmed the reason for
making a claim. I was advised that the full refund would be made, it was
confirmed later by email.
The conversation concentrated on the “misrepresentation” element rather
than “breach of contract”, main concerns, cash rebate falling short and
inflexibility of the freestay holidays.
Once satisfied, and it was by no means a “grilling” I was advised would
the whole claim would be met (credit card, debit card and bank transfer
payments) plus interest (4%) less the cash rebate I did receive, in all
£7,900 save a penny.
One thing which did stand out during our conversation was the cash
rebate issue, the credit card rep. advised me that they were very aware
of problems with cash rebate, it looks like my claim was just one of
The letter submitting a claim sent on 1/2/16, the refund is in my bank
account today just 12 days later. It couldn’t have been more straight
forward. It would have been settled a week earlier had it not been for a
combination of my tardiness in replying to their email and time off
taken by my case handler.
Thank you very much for your help and advice, and giving me the final
“shove” into getting this lot sorted out
“Leisure Alliance/Clubclass/Gr8stays” have been a huge bug bear for 10
years, now its all gone, well nearly, just the abusive phone calls and
emails to forgo.
Thanks again for all your help
2) To my credit card company.
Re – Card / Account :-
Dear Sir / Madam,
I would like to raise a claim under section 75 of the Consumer Credit Act, for a refund in respect to a holiday club membership with Clubclass purchased in April 2012.
The purchase consists of 3 payments detailed below, totalling £xxx. Although only the first payment was made by credit card, I understand that under the act, subsequent payments can also be claimed.
The first payment made with my credit card on 13/4/2012 at 15:06 for Exxx
The Second payment made by debit Card on 13/4/2012 at 15:09 for Exxx
The third a cash transfer on 20/4/2012 for £xxx.
I have enclosed copies of the credit / debit card transaction slips also statements which cover these transactions.
I base this claim on two criteria 1 – Breach of contract. and 2 – Misrepresentation.
1) As the contract indicates that this holiday club membership can continue being used for more than one year, as long as a yearly payment is made, which I believe brings the agreement under the Time Share Directive, whereby one is entitled to a 14 day cooling off period. No cooling off period was offered or mentioned but immediate payment was requested.
2) Misrepresentation :-
a) The cash back rebate eventually received on the 8/8/2015, was £xxx, not the £5750 incentive, promised at the time of sale.
b) The Freestay holidays fell well below offers and expectations portrayed, so much so as to be unworkable for a family, in that:-
i) Not until we attempted to claim a Freestay holiday was it explained that we would be expected to attend a promotional seminar at the location for the purpose of selling time-shares. Effectively, the free holidays we were promised were promotional holidays.
ii) Invariably, only 1 bedroom apartments were available.
iii) Limited destinations.
v) Apartments rarely available during high season.
v) Discounted flights initially carried a booking levy of 20 Euros per flight.
It may also be of interest, that Clubclass, now Gr8stays have set up their own company (Leisure Claims) hoping to submit section 75 claims on the behalf of disgruntled customers, for a fee.
Also, Leisure Alliance, the parent to Leisure Claims, Clubclass, Gr8stays amongst others had a winding up order issued 28/July/2015
1) Photo copy of the credit/debit card transactions.
2) Photo copies of Bank/ Credit card statements.
3) Clubclass membership contract.
4) Photo copy of cash back rebate details.
5) Photo copy of Freestay holiday details
6) A letter to Clubclass, now Gr8stays requesting a full refund – no reply received.
7) Track and trace details of refund request.
8) Details from the Insolvency service showing a litany of bankrupt Clubclass companies.
9) A copy of Gr8stays offer to help gain a refund.
If there’s any more information you require, please ask.
Leasure alliance crew are now operating in slonce marketing. I know this for a fact as I went there and recognised them. Same s*** with different wording. When is someone going to deal with these fra******* once and for all.
Everything you gave said about club class had happened to us we paid on credit card and it was 3 years ago we would be most grateful for advice
Aline, I’ve posted all the information you should need to claim a refund.
Hi, could you please send me some information on how to claim my money back from Club Class and Leisure & Alliance . I would very much appreciate it.I have tried before only to be sc**** with the same people.
Joan (S C)